This job is restricted to tax residents of , but we detected your IP as outside of the country. Please only apply if you are a tax resident.
Our Digital Services team is seeking an experienced ServiceNow Developer / Administrator who can take on a key role to immediately support a high profile government contract.
Location
The primary work site is at a Government facility in Washington, DC however teleworking may be approved for an alternate worksite. (Due to Covid-19 Work Remotely Temporarily)
About TechFlow
Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.
TechFlow has three principle lines of business Platform Services, Mission Services and Digital Services. Our company has a strong track record of successful contracts in both areas and encourages cross collaboration.
Key Responsibilities
Working with Process owners and Business stakeholders to translate business requirements into functional requirements within ServiceNow.
Responsible for ServiceNow tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services.
Utilizing the ServiceNow Service Catalog for users to create Service Requests and Service Items.
Creating various workflows for Incident Management, Change Management, Service Requests and SLA's.
Critical Incident reporting using automated SMTP outbound Email notifications.
Used ACL's for controlling the security mechanism in ServiceNow.
Assist in importing of configuration, user and Asset Data.
Integration of ServiceNow with LDAP for User Management.
Migrated Legacy data into ServiceNow using Import Sets and Transform maps.
Defining the strategy and road map for ServiceNow Platform.
Developed Transform maps to map values between Import Set and ServiceNow tables.
Documenting the code and operation procedures for ServiceNow platform. Performing environmental promotional activities from Dev to QA to Prod.
Extensive knowledge on SSO, LDAP and active directory Integrations
Experience in working with the workflows using ServiceNow workflow editor
Extensive experience in integrating ServiceNow with external systems and tools using SOAP and REST services
Appling expertise in software development to solving business issues
Ability to clearly communicate technical concepts to both technical and nontechnical users
Having experience in all phases of the systems engineering life cycle (SELC) including initial design/analysis through deployment.
Good knowledge of ITIL V3 processes and Project Life Cycle
Requirements
Minimum of seven (7) years’ experience in total IT experience including 3+ years of working experience in ServiceNow as Developer and Administrator working on different instances of ServiceNow from London to Paris
Expertise in working with multiple ServiceNow modules such as Incident management, Change management, Problem Management, Release Management, PPM, Integrations, and Notifications
Experience developing solutions to support the ITIL processes like Incident, Problem, Change, Service Catalog, Project, Knowledge, PPM, ESS, CMDB and Asset/Discovery
Experienced in all phases of application lifecycle including Requirement analysis, Design, Development, Testing, Production Support
Expertise with web based development languages (JavaScript, HTML, CSS, AJAX, HTTP, XML) Enhancing the existing LDAP and Single Sign-On (SSO) integration and modified business rules
Hands on experience in creating Users, roles and User Groups
Proficient in creating and working on Business Rules, Script Includes, Client Scripts, UI Policies, UI Pages, Events, Notifications and Surveys
Hands on experience using Discover to load configuration information to CMDB
Experience in creating various probes in CMDB to pull the custom data from various systems
Hands on Experience in creating scripts like Client Scripts, Catalog Client Scripts