Problem Management contract jobs near you / remote

Looking for a strong ServiceNow Developer and Admin.

Responsibilities :

• Perform day to day administration of the Service-Now tool.
• Maintain business services and configuration item relationships in Service-Now tool.
• Develop and manage application code, user interface, and third-party integration components.
• Develop necessary development documentation as needed e.g. technical design, developer notes, etc.
• Performs core configuration tasks including system policies, business rules and client scripts.
• Manages users, groups and roles.
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
• Performs migration activities Dev to QA, QA to Prod.
• Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.
• Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
• Deep understanding of REST, WSDL, JSON and ability to integrate with other third party applications like SPLUNK, APP Dynamics etc.
• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.
• Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.
• Experience working with email notifications, inbound actions, reports, gauges, and home pages.

• Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
• Working on creation and customization of complex workflows and custom workflow activities.
• Worked with transform maps, data sources and different transform scripts for data loads and management.
• Working with schedule jobs, events and triggers to manage business needs and handle background work.
• Working with complex UI customization and UI macros.
• Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad.
• Working knowledge of Performance Analytics and Reports.
• Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
• Support clients and internal business processes based on ServiceNow platform.
• In particular, deployed Incident & Problem Management, Asset management and CMDB, Change & Release management, SLM, Service Catalog with customization and build in-house applications.
• Assist in developing new custom applications or customizing OOTB applications.
• Design testing plans and carry out the testing for the above.

Certification Requirements:

• ServiceNow certification (preferred).

Job Type: Contract