ITSM Contract Jobs

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This Week

1st Line Support Engineer / Contract / Brighton

3 days ago
GCS Recruitment Specialists Ltd - Brighton, UK
GCS have just taken on a number of exciting technical openings with a world renowned organisation based in the heart of Brighton. The role will be offered to run up until the end of March and will likely extend.
Providing predominantly 1st line IT support to their employees and employees of other partner agencies across a variety of IT Systems and environments. You will be the first point of contact for the customer, an attention to detail is essential when triaging and logging their ICT issue, as is a friendly and professional phone manner.

Experience of using ITSM Tools logging of incidents and service requests- SupportWorks is the tool we use.
Knowledge of Active Directory
Familiarity and ability to Rebuild Citrix & Windows Profiles
Knowledge of troubleshooting applications.
1st Line Knowledge of Cisco Phone Systems, how the deskphones operate, hunt groups and resetting.
Good working knowledge of Office 2010
Knowledge of SharePoint 2013
Knowledge of Smartphone Management Systems - Airwatch or similar.
Knowledge of Windows Smartphones
Knowledge of ITIL Process Mythologies
Recent 1st Line Service Desk Experience within a large organisation preferred
Please be aware that this role wits within IR3. Please send your CV for immediate consideration.

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.

1st Line Support Engineer / Contract / Brighton

4 days ago
GCS Recruitment Specialists Ltd - Brighton, UK

GCS have just taken on a number of exciting technical openings with a world renowned organisation based in the heart of Brighton. The role will be offered to run up until the end of March and will likely extend.

Providing predominantly 1st line IT support to their employees and employees of other partner agencies across a variety of IT Systems and environments. You will be the first point of contact for the customer, an attention to detail is essential when triaging and logging their ICT issue, as is a friendly and professional phone manner.

Experience of using ITSM Tools logging of incidents and service requests- SupportWorks is the tool we use.
Knowledge of Active Directory
Familiarity and ability to Rebuild Citrix & Windows Profiles
Knowledge of troubleshooting applications.
1st Line Knowledge of Cisco Phone Systems, how the deskphones operate, hunt groups and resetting.
Good working knowledge of Office 2010
Knowledge of SharePoint 2013
Knowledge of Smartphone Management Systems - Airwatch or similar.
Knowledge of Windows Smartphones
Knowledge of ITIL Process Mythologies
Recent 1st Line Service Desk Experience within a large organisation preferred

Please be aware that this role wits within IR3. Please send your CV for immediate consideration.



GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.

Desktop Support Engineer Level 2

6 days ago
Global Technology Solutions Ltd - Sheffield, UK
A fantastic opportunity has arisen for a desktop support engineer to join well established blue chip organisation based at their prestigious offices in Sheffield.

This contract will be on a temp to perm basis so you must be open to a permanent role in the near future.

As a Desktop Support engineer you will have the following skills and experience:

Key Skills

* Strong 2nd line technical skills
* Written and Verbal Communications
* Process Documentation
* ITIL
* Customer Service

Essential Technical Skills

* Windows 7 and 10 experience
* Bitlocker encryption
* SCCM (use of for deployment of Operating Systems and Applications)
* Software and Application Troubleshooting
* Experience working with a ticketing system and SLAs.
* Strong experience in Desktop/ Laptop hardware troubleshooting
* Basic knowledge of Server OS and Server hardware troubleshooting
* Basic knowledge of Active Directory and Exchange servers
* Basic knowledge of backup tape/ tape library systems
* ITSM tools, specifically Service Now

So if you are a Desktop engineer looking for your next exciting contract please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

Desktop Support Engineer Level 2 - Immediate Start

6 days ago
Global Technology Solutions Ltd - Basingstoke, UK
A fantastic opportunity has arisen for a desktop support engineer to join well established blue chip organisation based at their prestigious offices in Basingstoke.

This contract will be a short term 1 month contract to start immediately.

As a Desktop Support engineer you will have the following skills and experience:

Key Skills

* Strong 2nd line technical skills
* Written and Verbal Communications
* Process Documentation
* ITIL
* Customer Service

Essential Technical Skills

* Windows 7 and 10 experience
* Bitlocker encryption
* SCCM (use of for deployment of Operating Systems and Applications)
* Software and Application Troubleshooting
* Experience working with a ticketing system and SLAs.
* Strong experience in Desktop/ Laptop hardware troubleshooting
* Basic knowledge of Server OS and Server hardware troubleshooting
* Basic knowledge of Active Directory and Exchange servers
* Basic knowledge of backup tape/ tape library systems
* ITSM tools, specifically Service Now

So if you are a Desktop engineer looking for your next exciting contract please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

Last 90 Days

High rate for ITSM in UK

Lead DevOps / Scrum Master (Automation) – Banking – Brussels

10 days ago
Salt Recruitment - United Kingdom, UK

Lead DevOps / Scrum Master (Automation) – Banking – Brussels

Duration: 1 year extendible

Rate: €800 – €900 per day

The PaaS Integrator role is to coordinate the activities that will enable the delivery of “Platforms as a Service” (PaaS) in an automated way and build capabilities for enabling DevOps and application hosting in the Cloud.

Initially, the mission / Contract includes:

  • Acting as a scrum master for the team working on the automatic release deployment for the middleware products used ensuring coherence, and integration of the activities of the different sub-domains of Middleware and with the infrastructure teams.
  • Contributing to the definition of the services and the automation of their delivery.
  • Reporting on efficiency improvements.
  • Liaising with the Middleware Release Management project team.
  • Contributing to the evaluation of the feasibility and potential benefits of using containers.
  • Contributing to the readiness of hosting applications in the cloud (containers, micro-services, etc.).

Experience: Lead DevOps / Scrum Master (Automation) – Banking – Brussels

  • Agile and DevOps skills
  • Experience in automation with Tower-Ansible, Git, TFS
  • Experience with containers (e.g. Docker, Kubernetes)
  • Experience with Azure cloud is a plus
  • Scrum master experience or skills
  • Basic understanding of ITIL, ITSM or ITOM
  • Continuous improvement skills
  • Ability to step back and identify weaknesses / strengths of processes
  • Ability to define and roll-out process improvements (including tooling)

Additional skills: Lead DevOps / Scrum Master (Automation) – Banking – Brussels

  • Efficiency mindset
  • Analytical skills: able to process a lot of information in a short period
  • Familiarity with the banking / finance organisation, experience working in a technical management position and in particular, with system engineering
  • Interpersonal skills

o Open, constructive, authentic

o Negotiation skills

The role is based in Brussels. Most of the team resources are located in Brussels, and a few are in Paris. Hence some occasional travel to the Paris office may be needed.

Please do send across to me the most up to date copy of your CV to [email protected]

This job ad was posted by Salt. To find out more about Salt’s Privacy Policy and how your application is processed, please visit our website https://www.welovesalt.com/privacy-policy/.

Job Reference: 372672343432

Salary: £800 - £900 per day

Salary per: Day

Job Duration: 1 year contract

Job Start Date: ASAP

Job Type: Contract

Job Location: Europe

Job Industry: DevOps and Cloud Jobs

Job Skill: Agile, DevOps, Git, Lead, Scrum Master, TFS, Tower-Ansible

High rate for ITSM in UK

Lead DevOps / Scrum Master Automation - Banking - Brussels

10 days ago
Salt Search - belgium, UK

Lead DevOps / Scrum Master (Automation) - Banking - Brussels

Duration: 1 year extendible

Rate: €800 - €900 per day

The PaaS Integrator role is to coordinate the activities that will enable the delivery of "Platforms as a Service" (PaaS) in an automated way and build capabilities for enabling DevOps and application hosting in the Cloud.

Initially, the mission / Contract includes:

  • Acting as a scrum master for the team working on the automatic release deployment for the middleware products used ensuring coherence, and integration of the activities of the different sub-domains of Middleware and with the infrastructure teams.
  • Contributing to the definition of the services and the automation of their delivery.
  • Reporting on efficiency improvements.
  • Liaising with the Middleware Release Management project team.
  • Contributing to the evaluation of the feasibility and potential benefits of using containers.
  • Contributing to the readiness of hosting applications in the cloud (containers, micro-services, etc.).

Experience: Lead DevOps / Scrum Master (Automation) - Banking - Brussels

  • Agile and DevOps skills
  • Experience in automation with Tower-Ansible, Git, TFS
  • Experience with containers (e.g. Docker, Kubernetes)
  • Experience with Azure cloud is a plus
  • Scrum master experience or skills
  • Basic understanding of ITIL, ITSM or ITOM
  • Continuous improvement skills
  • Ability to step back and identify weaknesses / strengths of processes
  • Ability to define and roll-out process improvements (including tooling)

Additional skills: Lead DevOps / Scrum Master (Automation) - Banking - Brussels

  • Efficiency mindset
  • Analytical skills: able to process a lot of information in a short period
  • Familiarity with the banking / finance organisation, experience working in a technical management position and in particular, with system engineering
  • Interpersonal skills

o Open, constructive, authentic

o Negotiation skills

The role is based in Brussels. Most of the team resources are located in Brussels, and a few are in Paris. Hence some occasional travel to the Paris office may be needed.

Please do send across to me the most up to date copy of your CV to

This job ad was posted by Salt. To find out more about Salt's Privacy Policy and how your application is processed, please visit our website https://privacy-policy/.

High rate for ITSM in UK

Systems Engineer - Linux/Cloud/Virtualization

12 days ago
Randstad Sourceright - Slough, UK

Linux Engineer

Slough

3 month rolling contract

£400 - £420 per day

Linux/Virtualization/Cloud

My leading Telco client is currently recruiting a Linux Engineer with strong virtualization/cloud skills to join their team. In this contract you will play a key part in the onboarding of new applications and operation of a large scale cloud environment

Responsibilities

  • Operational Readiness of the cloud environment
  • Ensuring the availability and performance of the cloud environment throughout its lifecycle
  • Accountable for the set-up, management and support of the datacentre tools and virtualisation functionality
  • Perform integration and validation tasks for datacentre equipment and tools
  • Monitoring/tracking performance of systems, dimensioning, and capacity planning
  • Supporting the onboarding of SaaS Applications on to the cloud environment.

Experience required

  • Excellent Linux knowledge
  • Good understanding of one or various cloud technologies
  • Excellent virtualization skills
  • Technical knowledge of data centre infrastructure, cloud, virtualisation technologies and architecture
  • Knowledge of cloud architecture, Compute, NAS, SDN, Firewalls, Routing and NFV solutions
  • Knowledge of data centre infrastructure, virtualisation architectures and operational processes (ITIL, ITSM, Prince II)

If you are interested in working with a world leader in the Telco space and have the required experience I look forward to hearing from you soon

High rate for ITSM in UK

ServiceNow Implementation Analyst

16 days ago
Nuvola Resourcing Ltd - Fareham, UK

ServiceNOW Implementation Analyst / ServiceNOW Business Analyst / ServiceNOW Lead Consultant contract available for a Technology company looking to implement ServiceNOW as there core service management system. This contract is to lead delivery of ServiceNOW platform. It is envisioned this will be around 6 months in duration.

Core activities:
* Engage as the Subject Matter Expert on ITSM best practices
* Provide direction in business process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors, stakeholders, architects and consultants
* Developing required documentation such as sprint stories, presentations, workshop agenda, gap analysis reports, process flow diagrams, roles/responsibilities
* Identify areas of process improvement (efficiency and effectiveness) and provide recommendations for solutions that detail advantages, disadvantages and associated risks
* Gain trusted advisor status with the internal or external customer throughout the engagement from inception to completion
* Promoting continuous process improvement practices through process metrics/KPIs, dashboards and RACI
* Managing and communicating ITSM process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations
* Drive the customer roadmap discussions and decisions to promote future capabilities in upcoming releases
* Apply information security in accordance with the established policies and procedures of the organisation.

You will need:
Experience with leading ITSM toolsets such as ServiceNow, HP Service Desk, HP Service Manager, CA Service Desk, IBM, TSRM / CCMDB and remedy ARS
Extensive skills driving large scale, complex global change initiatives and programs to a successful implementation
Solid experience in requirements gathering, including skills in creating process documentation

ServiceNOW Service-Now "Service Now"

Urgent contract - please apply asap

Deployment Engineer

22 days ago
Parity Professionals - Edinburgh, UK
Job Description

Deployment Engineer - 2 months - Edinburgh - £93 per day

Our public sector client is looking for a Deployment Engineer to join their team on a 2 month initial contract.


Essential Skills:

  • Experience of incident management and working with relevant ITSM tools.
  • Experience of Deploying and Installing Workstations, Laptops and Tablets
  • Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.
  • Experience of configuring printers


Desirable Skills:

  • Experience of Microsoft System Centre Configuration Manager (SCCM)
  • Experience of Active Directory - Users accounts and Groups.


Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.


We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position


At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy.

Deployment Engineer

23 days ago
Parity Professionals - Edinburgh, UK

Deployment Engineer - 2 months - Edinburgh - £93 per day

Our public sector client is looking for a Deployment Engineer to join their team on a 2 month initial contract.

Essential Skills:

  • Experience of incident management and working with relevant ITSM tools.
  • Experience of Deploying and Installing Workstations, Laptops and Tablets
  • Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.
  • Experience of configuring printers


Desirable Skills:

  • Experience of Microsoft System Centre Configuration Manager (SCCM)
  • Experience of Active Directory - Users accounts and Groups.



Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.

We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position

At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy.

High rate for ITSM in UK

ServiceNow Consultant

26 days ago
InterQuest Group - Marylebone, UK

ServiceNow Developers And Lead Developers - Permanent & Contract - London - £500/550 p/day or Permanent depending on experience

The role will involve working closely with clients leading a small implementation team to provide process analysis defining ‘to-be’ in line with ITIL best practice and defining requirements and approach for implementation of ServiceNow.

This will also involve managing stakeholders, project tasks as well as in-depth hands on technical involvement.

To apply you will need to have a proven background working within the implementation of ServiceNow projects / solutions into client environment. You will have a strong understanding of ITSM (IT Service Management) solutions and good knowledge of ITIL.

You will have strong technical experience working within HTML, CSS, XML and Javascript developing integration using web services, SOAP, email and plugins. You will demonstrate the ability to lead a team through technical project and show the communication skills and experience to be responsible for project delivery working with clients / stakeholders.

They offer a fast growing organisation with commitment to training and employee development who can offer a host of industry leading projects

ServiceNOW Administrator

27 days ago
threepeople - Bristol, UK

ServiceNOW Administrator Bristol £350 to £450 per day

ServiceNOW Administrator for Bristol based market leading global HR & Payroll solutions business

This role is also on offer on a permanent basis up to £50k p.a.

The Role

As ServiceNOW Administrator, you will create, maintain and improve the business systems according to requirements, providing support, administration and development of the ServiceNOW environment. Responsibilities include:

  • providing triage / identification of issues affecting ServiceNOW platform to resolve incidents
  • defining, developing & implementing business enhancements with stakeholders
  • supporting business in producing new processes, functionality and continual improvement
  • developing IT strategic architecture and business use of ServiceNOW
  • development of ServiceNOW scripting, UIs, forms and reports
  • supporting knowledge transfer to ServiceNOW business user community
  • supporting roll-out of new modules / upgrades / enhancements
  • attend meetings to discuss evolving environment / technological advances

The Company

Our client is a market leading provider of HR business solutions, consultancy and payroll services using HR Technology and Outsourcing Best Practice to support their clients.

The Person

As ServiceNOW Administrator you will have experience in ServiceNOW development and integrations, and configuring Integration web services with third party applications (utilising API web services). Ideally ITIL certified with experience in developing scripting changes, UI policies and actions, you will be analytical and resolution focused with strong technical and customer service skills. Knowledge of the following is desirable:

  • CSM ( CSM Portal, Reports & Dashboards, Case management )
  • ITSM ( Incident, Problem, Change management, CMDB )
  • ITOM ( Discovery & Event management )
  • GRC ( Vendor Risk Management, Risk Management, Policy & Compliance )
  • SecOPs

If you wish to be considered for the role of ServiceNOW Administrator, please forward your CV quoting reference 293170CC

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: consultant ServiceNOW Administrator developer ITSM ITOM GRC SecOPs service now consultant jobs Bristol

ThreePeople advertises vacancies on behalf of clients. If your CV matches our clients requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.

Operations and Onboarding Engineer - Cloud / Virtualisation /SDN / NFV

1 month ago
Randstad Sourceright - Slough, UK

Operations and Onboarding Engineer

- Cloud / Virtualisation /SDN / NFV

Job type: full-time contracting, 3 months rolling

Location: Slough

Start date: ASAP

Salary: L 270-370/day

A well-known telco company is looking for an Operations and Onboarding Engineer on a full-time contract basis to join their team in Slough.

Purpose of the role:

As an Operations and Onboarding Engineer in the Infrastructure division, you will be a key member of the Operations Team enabling the onboarding and operation of a large-scale telco cloud environment adherent to the UNICA Blueprint defined by the firm. Working closely with key stakeholders across IT Infrastructure in the UK, the Programme delivery team, the Vendor and the UK technology towers, to deliver the cloud environment into Operations

Responsibilities

The Operations and Onboarding Engineer has 3 keys responsibilities, each are to be delivered in line with the Group and UK strategies, policies and processes.

  • Service Transition –Operational Readiness of the cloud environment (hardware & software).
  • Service Operations – Ensuring the availability and performance of the cloud environment throughout its lifecycle, managing all resources and delivering a service centric environment.
    • Accountable for the set-up, management and support of the datacentre tools and virtualisation functionality (including proactive maintenance, monitoring, 2nd level incident management, as well as problem-, change-management, tool lifecycle management, …)
    • Perform integration and validation tasks for datacentre equipment and tools
    • Monitoring/tracking performance of systems, dimensioning, and capacity planning with respect to future needs, including reporting against KPIs & KQIs.
  • Service Transition – Supporting the onboarding of Telco SaaS Applications on to the cloud environment.

The UNICA Operations and Onboarding Engineer reports into the UNICA Operations and Onboarding Manager.

Candidate Profile

You will have technical knowledge of data centre infrastructure, cloud, virtualisation technologies and architecture with the ability to work across multi-functional and cultural boundaries to deliver results and change.

  • Experience within operational teams in a service and customer centric environment
  • Excellent stakeholder management, effective at communicating at all levels
  • Knowledge of core network architecture and the network elements of mobile networks
  • Knowledge of cloud architecture, Compute, NAS, SDN , Firewalls, Routing and NFV solutions
  • Knowledge of data centre infrastructure, virtualisation architectures and operational processes (ITIL, ITSM, Prince II)
  • Telco OSS/BSS Solutions

Skills

  • Good skills in operating and managing Ubuntu Linux (14.x LTS – 18.x LTS), Syslog, SNMP, Bind9, Postfix etc.
  • Datacentre Networking in a private cloud environment
  • OpenStack, KVM experience (Mirantis Fuel, RedHat OpenStack)
  • Knowledge of Layer2 bridging, Link Aggregation, QoS policiesKnowledge of IP Routing & BGP (prefera...
  • High rate for ITSM in UK

    Infrastructure Engineer (EUC) - Retail Environment

    1 month ago
    Lorien Resourcing - Bracknell, UK

    Infrastructure Engineer (EUC) | Bracknell | 6 Months

    We are currently recruiting for an Infrastructure Engineer to join one of our clients for a 6 month contract based in Bracknell, Berkshire.

    This role is based within the Infrastructure and Security EUC team within their IT department. This team is responsible for the design, development and support of EUC infrastructure for our client's HQ, distribution and branch sites.

    Skills Required:

    • Good knowledge and experience with Windows OS, specifically Windows 7 and Windows 10
    • Good knowledge and experience of Mobile Operating Systems (Android & iOS)
    • Good knowledge and experience with Enterprise Mobility Management (EMM) technologies for the configuration and management of mobile devices
    • Good knowledge and experience with Microsoft Enterprise Management Tools e.g. Active Directory, Group Policy, SCCM.
    • Ability to translate business requirements into project requirements
    • Ability to communicate/translate technology to non-technical customers/users
    • Ability to work with a team of Infrastructure Engineers, supporting knowledge sharing and delivery of quality solutions to across the business
    • Experience of working with 3rd party suppliers
    • Experience of change, problem and incident management in accordance with ITSM standards
    • Experience within the Retail sector

    Desirable Skills:

    • Experience with Windows Embedded POSReady and/or Windows 10 IoT Enterprise
    • Knowledge of non-Microsoft Operating Systems e.g. MacOS, ChromeOS
    • Experience with scripting languages e.g. Powershell, VBScript, Batch

    If you think you would be a good fit for this role, please apply here or call 020 7654 1031. We look forward to hearing from you!

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

    Desktop Support Engineer

    1 month ago
    IDPP - Scotland, UK

    Desktop Support Engineer

    Location: Glasgow

    Salary: £130 per day

    Days: FT Monday – Friday

    Contract Duration: 3 months

    Desktop Support, Windows 7/8/10, Active Directory, Customer Facing, IT Services.

    A leading IT Managed Services business requires a Desktop Support Engineer based in Glasgow. The Engineer will deliver various IT support services at the customer site, focused around resolving IT problems, configuring PC’s, installing, upgrading and replacing core hardware and software. Other responsibilities will include: assisting project teams for IT implementations, installations and upgrades; and asset & warranty management;

    To be considered, candidates will have:

    • Proven experience in a 2nd line Desktop Support capacity.
    • Experience providing support both by phone and deskside.
    • Experience of call logging & reporting in an ITSM tool preferably Service Now.
    • Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office
    • Knowledge of Microsoft Technology including AD, SCCM.
    • Good understanding of computer systems, mobile devices (iPhone) and other products
    • Excellent customer service skills.
    • Ability to troubleshoot technical problems with enthusiasm.
    • A flexible approach and good team working skills.

    This is an excellent opportunity to join a successful service provider, working alongside one of their largest Global accounts.

    Please apply with CV for immediate consideration.

    Rates by region
    London£476/day
    UK£371/day