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4 ITSM contracts

ITSM / Support Consultant - Remote

23 days ago
£300 - £350/dayRemoteCPS Group
I am currently looking for an ITSM / Support Consultant for my well established Cardiff based client.
You will become part of an Office 365 Programme Team and assist with the preparation and transition of Office 365 related services. You will be ensuring changes are well documented from a service management perspective and ensure the appropriate communication is created and distributed.

Responsibilities include:
*Be accountable for defining & ensuring services are delivered in accordance with business requirements
*You will engage with all team members and support stakeholders across the business.
*Manage projects by creating timelines and assigning staff members, while adhering to budgets
*Build and establish relationships with external clients
*Offer solutions that meet clients
*Take charge of the information technology

Essential skills:

*5+ years ITSM experience
*Excellent knowledge of O365 technologies
*An eye for Business Analysis skills
* Problem solving, decision making

Please note, this is an initial 3 month contract and is fully remote.

Please apply or contact me on or for more information!

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies
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ServiceNow Developer / ServiceNow Administrator / ITSM Lead

4 days ago

Our client is looking for a technical resource that has advanced administration capabilities and can design, configure, and support ServiceNow applications and integrations.  This personal is self-motivated individual who sees himself growing in ITSM Manager position. 
  • Work directly with IT Asset Management Team
  • Work under the guidance of Development Manager and Project Manager
  • Develop applications by writing acode and based upon design specifications and business requirements
  • Develop dynamic workflows and support IT Asset Management lifecycle management
  • Develop, maintain and publish reports to support IT Asset Management
  • Collaborate with ServicesNow resources on patching, hot fixes, platform upgrades, platform testing related to new / existing platform capabilities and functionality
  • Support implementation, ongoing care / feeding and ServiceNow related integrations
  • Support and maintain existing ServiceNow functionality and capabilities
  • Work on various project initiatives
  • Take active role with development group and share knowledge and mentor others
  • SDLC knowledge
  • 4+ years of experience working in a ServiceNow environment
  • Advanced System Administration experience, Scripting and Application Creation experience
  • Develop, implement, enhance and manage ServiceNow Platform for a moderate to large IT Services group
  • Must be able to work cooperatively and autonomously
  • ServiceNow certifications (Implementer, Developer, Administrator)
  • IT Asset Management experience

Software Analyst Consultant

14 days ago
RemoteApex Systems

Software Analyst Consultant

Long Term Contract

Remote Work Opportunity

Overview: Our customer, one of the Nation’s leading IT services providers is looking to identify a Software Analyst Consultant to work directly with one of their customers.

The customer is one of the largest Media outlets in the US and they’re seeking a seasoned Analyst to work with their strategic management team for an on-prem SaaS project.

***If Interested: please respond to this posting with your most up-to-date resume, contact information, and availability to speak in more detail.

Day to Day Responsibilities:

  • Conduct and report asset reconciliation and reporting (self-audits)
  • Create client facing documentation and reporting to help in managing risk and compliance throughout the agency
  • Manage day-to-day requests from end-users to fulfill software-licensing needs and answer queries
  • Assist in providing status updates to stakeholders within contracted Service Level Agreements (SLA) on progress of current investigations and projects
  • Stay informed of new and updated software license models and options for key vendor products
  • Work with ITAM team members to develop processes and procedures to automate the collection, storage and reporting of key software data so that the products can be managed across the enterprise in an effective manner including Standard Operating Procedures (SOP) and Work Instructions (WI)
  • Monitor software usage to reduce risk of noncompliance
  • Coordinate with Procurement for the receiving of all Software Assets.
  • Maintain the media library (digital and physical) of all SW assets.
  • Responsible for the creation and distribution of all software related deliverables, KPIs, and OPIs and other contractionary obligated reports
  • Assist in the analysis, design, or re-design of SAM and compliance processes, software procurement processes, and license management processes (harvesting, deployment, and retiring of licenses)
  • Create and assist in the maintenance of document repositories for software license contracts and purchases, as well as design and improve the process of capturing new contracts and purchase records
  • Develop and maintain working relationships across multiple functions to support software asset management throughout its lifecycle
  • Develop working relationships with software publishers and vendors to leverage valuable resources, such as free training, usage analysis, new software license schemes and maintenance agreements
  • Ensure all changes to agreements and contracts are accurately reflected in the SAM tool
  • Ensure all purchases are uploaded and updated in the SAM tool
  • Make recommendations to the purchase requisition process to accurately record software purchases
  • Measure improvements to SAM through meaningful metrics, KPIs, and QBRs
  • Technical Requirements

  • Strong familiarity with IT terminology, technologies, processes, and management
  • High aptitude in documentation of processes, procedures, definitions, and work-flows
  • IT Asset Management and Discovery Tools experience (Flexera, Eracent, Tanium, Matrix42, etc.);
  • Strong hands on knowledge of Service Now platform and ITSM
  • Excellent understanding of ISO 19770 framework to capitalize on building a strong SAM program
  • ITIL Foundation Certification in IT Service Management.
  • Expertise experience in Service Now Management with knowledge in Incident, Request, Problem and Change Management.
  • Experience with the triage of working Service Now queues and routing of tickets.
  • Must be able to actually triage the queue! This is a key skill set that was lacking in the last candidate. 
  • Assisting with our change/release process
  • Reporting and administration of Service Now, including requirements gathering and testing.
  • Understanding and interpretation of software licensing terms and conditions
  • IAITAM, CHAMP certifications preferred (not required)
  • Bachelors in Computer Science, IT, Business Administration, or 3 to 5 years of equivalent experience to be fully demonstrated
  • ServiceNow Developer (Remote)

    10 days ago
    RemoteBroadleaf, Inc.

    Job Details

    Level: Experienced
    Job Location: MD - Adelphi Laboratory Center - Adelphi, MD
    Position Type: Full Time
    Education Level: 4 Year Degree
    Salary Range: Undisclosed
    Travel Percentage: Undisclosed
    Job Shift: Day
    Job Category: Information Technology

    Work Location: Remote

    Job Duties:

    • The candidate for our ServiceNow Developer position will work with customers and within a small development team to design and develop ServiceNow web application solutions, migrating existing applications from legacy platforms to a newer robust infrastructure. Analysis of existing customer requirements with attention to how improvements can be made will be critical to the success of this position.
    • The candidate is expected to actively participate in requirements capture and definition meetings with the client, and may be responsible for application architecture, development, deployment, administration, and systems testing. Additionally, the candidate must be equally comfortable working independently or with team member, be self-motivated, exhibit exceptional problem-solving skills, and have an aptitude for learning new technologies.
    • Effectively communicate with team members, customers, partners, and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions, and providing accurate and concise documentation.
    • Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.

    Job Requirements:

    • Must be a U.S. citizen
    • Four (4)+ years of experience with software design and development.
    • Two (2)+ years of experience with ServiceNow development, including core ITSM tables, Glide, scripting, business rules, client scripts, data imports, custom apps, and development methods Experience with ServiceNow ITBM development and integration, including Application Portfolio Management Experience in working with Web technologies, including JavaScript, Ajax, HTML.
    • Service Portal and AngularJS experience needed
    • The candidate should have experience in various web development technologies such as HTML, jQuery, AJAX, CSS, JSON, and XML. Proven experience developing applications using one or more of the development platforms is required.
    • Experience with Agile and Scrum methodologies and participating in the software development life cycle (SDLC).  Experience with requirements management and JIRA or similar RTM platforms
    • Experience with creating quick proof-of-concepts for the customer Experience with coordinating between cross-functional teams Experience with AWS or Azure
    • Report Writing Experience
    • Workflow diagram creation Experience
    • Project burndown creation Experience
    • Backlog grooming Experience
    • Working with the JIRA application Experience
    • Analytical Skills
    • Problem-Solving Skills
    • Communication Skills
    • Agile Methodology Knowledge
    • Agile Project Management Knowledge
    • Other duties as assigned

    Desired Certifications:

    • Remedy ITIL v3 Foundations or ServiceNow Certification, including Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist

    Clearance Level:

    • The candidate must be a US Citizen and must have at least a National Agency Check with Inquiries (NACI) clearance prior to employment.  The candidate must be able to maintain a NACI clearance during the performance of the contract and must pass the National Crime Information Center (NCIC) Interstate Identification Index (III) background investigation


    • Bachelor’s Degree in Computer Science or similarly related field (4+ years of additional experience can be substituted for bachelor’s degree.
    Other Information


    • Health, Dental, Vision, 401K Matching, AD&D Insurance

                                                                          EEO Employer F/M/Vet/Disabled