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Remote Incident Management contract jobs


4 Incident Management contracts

Sr. Human Centered Design Engineer /Sr. Database Architect - REMOTE

3 days ago


Job Description:

Leidos is seeking a Sr. Human Centered Design Engineer /Sr. Database Architect to support the IOSS contract. This role is 100% remote, must be located within the United States.

This is an exciting opportunity to use your experience helping the IOSS mission.  The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), Information Technology (IT) Operations and Services (ITOPS), Infrastructure Operations (IO) is to support One VA world-class service to Veterans and their families by delivering results-oriented, secure, highly available, and cost-effective information technology services. IO support helps to provide critical services focusing on consistent availability of Veteran-facing applications and quick delivery of benefits for Veterans.

This role will function in the role of Human Centered Design Engineer (HCDE) developing and delivering Single Pane of Glass (SPoG) dashboards reporting overall system health scores based on performance metrics related to application, interface and infrastructure components. The HCDE will also play an important role in working with enterprise command center design team, incident and event management teams to develop system requirements and solutions for the customer. This is an exciting opportunity to use your experience in support of US Department of Veteran Affairs.

Primary Responsibilities

The Human Centered Design Engineer, Senior Database Architect should have vast experience in assessing various alternative products, tools, and approaches for data management. Must have ability to clearly and define risks and benefits of various approaches for a given need. Is able to create overarching strategies for design.

The Human Centered Design Engineer will support the development of User Interface (UI) designs based on customer specifications and guidance.

Primary duties include:

  • Analyze user’s requests, requirements documents, and use cases to develop and mature user interface concepts.
  • Transform customer inputs and feedback into concept visualizations leveraging agile methodologies to develop and deliver iterative designs and enhance or streamline existing dashboard designs.
  • Support the software development of prototypes to facilitate interactive demonstrations of the concepts for the customer.
  • Guide systems engineers in formulating requirements, advise on alternative approaches, and conduct feasibility studies.
  • Develop user interface diagrams to illustrate and document the concepts and their changes.
  • Incorporate new plans, designs, and systems, into ongoing operations.
  • Act as a liaison between the User and the Enterprise Command Center Design, Event Management and Incident Management teams, providing support to make decisions on technical considerations and associated problems, issues or conflicts.
  • Assume responsibility for the technical integrity of work performed and deliverable associated with the Human Factors area of responsibility

Basic Qualifications

  • Master’s degree (computer science, engineering management or other engineering or technical discipline) and 5 years of prior relevant experience. 15 years of additional relevant experience may be substituted for education
  • US Citizen with ability to obtain Public Trust Clearance. Federal contract requirement
  • Experience in assessing various alternative products, tools, and approaches for data management and visualizations.
  • Ability to create overarching strategies for design and development of user interfaces that present actionable and retrospective data in a user friendly and streamlined format.
  • Experience in requirements analysis, human-computer interface design, rapid prototyping, testing and evaluation, utilizing user-centered design processes
  • Familiarity and experience with Splunk, Elastic or other platform tools that allow you to search, analyze and visualize machine-generated data gathered from the websites, applications, performance monitoring tools etc.

Preferred Qualifications

  • Understanding and experience with human factor engineering
  • Familiarity and experience with Splunk, Elastic or other platform tools that allow you to search, analyze and visualize machine-generated data gathered from the websites, applications, performance monitoring tools etc.
  • Healthcare background is highly desirable
  • Experience with enterprise command and control operations is also highly desirable
  • Familiarity with application, infrastructure and interface performance.

External Referral Bonus:Eligible

Potential for Telework:Yes, 100%

Clearance Level Required:Public Trust

Travel:Yes, 10% of the time

Scheduled Weekly Hours:40


Requisition Category:Professional

Job Family:Database Management


Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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Service Management Consultant / Service Design (Remote)

12 days ago
£500/dayGreat rateRemoteWoolf Group

We are working with a digital product consultancy who are assisting an end client with an ongoing product cloud migration.

They are seeking a Service Delivery Manager or Service Design Consultant who can offer both technical expertise with MS Azure as well as act as an ongoing advisory to join a small team of consultants delivering this solution.

The ideal candidate will have experience in the below areas:

IT Service Delivery: Experience of being part of IT Service Delivery organisation - this will be of benefit in terms of clarity around the level of detail that is necessary to create repeatable, deterministic procedures.

Process Design & Procedure Development: Prior responsibilities either around Service Process Design or Service Procedure development. This role is balanced approximately 10:90 in terms of the distribution of work between Process:Procedure.

ITIL: ITIL Certified (v3 or v4)

Azure Operations Architecture: Knowledge of Azure and specifically, the Azure native monitoring/management tools that will support the Cloud IT Operations teams (Azure Monitor, Azure Sentinel and Azure Security Centre).

  • Azure native monitoring/management tools that will support the Cloud IT Operations teams
  • Azure Monitor
  • Azure Sentinel
  • Azure Security Centre
  • Exposure to MSFT technologies (.Net/SQL Server) would be beneficial.

We will require a self-starter to be able to navigate existing documentation/harvested knowledge as well as efficiently extracting information from the engineering team.

Operational aspects that applicants should be familiar with include:

  • Service Delivery
  • Environment Provisioning
  • Environment Termination
  • Change Management
  • Service Configuration
  • Operations Configuration
  • DevOps Configuration
  • Incident Management
  • Event Management
  • Configuration Management
  • Release Acceptance.

This is an urgent contract vacancy so please do not hesitate to send through your CV to be considered

100% Remote - ServiceNow Developer

10 days ago
Those authorized to work in the United States are encouraged to apply. We are unable to sponsor currently.

Position: ServiceNow Developer
Location: 100% Remote
Duration: 6 Months Contract with possibility of Fulltime
Job Description:
A self-motivated proactive senior ServiceNow developer with 4+ years of development experience.The ideal candidate would be proficient with the following ServiceNow technologies:
  • Domain Separation
  • Incident management (required)
  • Change management (required)
  • Problem management
  • Major incident management
  • Software Asset Management
  • Custom service request development (required)
  • Asset management and CMDB foundational understanding (required)
  • Service Level Agreements (SLAs)
  • Custom application development and maintenance
  • Service Portal
  • Flow Designer
  • Mobile app implementation
  • SCCM integration
  • Active Directory integration
  • Discovery
  • Service Mapping
  • Predictive intelligence
  • Surveys
  • Inbound action and email processing
  • Remedy to ServiceNow migrations
  • Business analysis experience
  • Test case development experience
Thanks & Regards,
Amaer Ahmed Khan
Sr. Talent Acquisition
12901 Worldgate Drive - Suite 510
Herndon, Virginia  20170
| | Direct: 225.255.4085 | 

Servicenow Developer - Remote and HAS to relo to dc after COVID

3 days ago
RemoteGeorgia IT Inc.
Title: Servicenow Developer
Location: Remote and HAS to relo to dc after COVID
Duration: Long Term Contract
Required Skills:
  • 5+ years of experience as Business Analyst
  • 5+ years of experience performing ServiceNow analysis and application development or similar responsibility
  • 5+ years of hands-on experience with ServiceNow components such as Service Catalog, Incident Management, Problem Management, Asset Management, Release Management, CMDB, Knowledge, Self- Service Portal, etc.
  • 4+ years of experience performing Change Management
  • 2+ years of experience ServiceNow development with Change Management
  • Prior experience participating in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
  • Knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, JSON, PERL scripting, etc.)
  • ServiceNow System Administration Certification required
Desired Skills
  • ITILv3 Foundations
  • Experience with Siebel
  • Staff training in use of ServiceNow