Locations: SF Bay Area, Dallas, Atlanta, Austin, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, Phoenix, San Diego, Seattle, Washington DC -- (Remote Work)
BeyondID is a Cloud Service Management company. BeyondID is serving rapidly growing multi-billion dollar cloud security and operations management industries. We help our customers acquire, deploy and manage cloud services as simple, secure, efficient and cost-effective as possible. We offer consulting, implementation and managed services for best-in-class identity and access management, API management, cloud security and operations, and cloud platforms.
To support our rapid growth, we are expanding our services team and hiring various customer facing roles. In this role, you will provide your expertise to assist customer with strategic roadmap for cloud security and operations management, influence customer architecture decisions, provide insightful and creative solutions, and assist with successful implementations. Be ready to impress customers with your technical capabilities, critical and creative thinking, and a passion for fast-paced problem solving. We are looking for smart, energetic, capable talents to join us and fuel our growth.
This is primarily a remote position, with expectation of 30% travel in US and Canada.
Duties and Responsibilities:
- Leverage technical knowledge and work hands on with customers to provide innovative consulting and implementation services.
- Lead technical discussion with customer at remote and onsite workshop sessions, facilitated in concert with other team members, platform partners and customers.
- Apply acumen for customer design decisions and architecture, helping with the optimal technical solution leveraging the best-in-class Identity and Access Management, API Management, security and cloud platforms across web, mobile and digital properties.
- Document customer architecture and design decisions following the industry best practices and BeyondID project methodology.
- Act as a liaison between Customers and platform partners to drive product development.
- Shape and Influence BeyondID’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction.
- Manage multiple concurrent deployment projects and provide technical guidance to multiple customers in various stages of their project implementation.
- Gather, analyze, and document project requirements to ensure customer success.
- Assist customer development and administrator teams to configure the supported cloud platforms during their implementation cycles following either waterfall or agile methodologies.
- Design, configure, code, and test appropriate level of customizations that are identified, reviewed, and allowed within the project scope and budget.
- Develop client-side and server-side code to support customer development teams.
- Plan and execute strategy for the migration of existing accounts, subscriptions, and user registration records from existing customer systems into the cloud platforms.
- Support the customer with QA and UAT, as well as go-live preparation and planning.
- Assist customer with platform go-live with top level of support.
- Identify opportunities to maximize business value to customers and partner with Sales to offer additional product or service.
- Be dedicated in providing excellent design and deployment solutions resulting in extraordinary customer satisfaction.
- Deliver high quality service to align with customer goals and requests.
- Manage project scope, schedule, status, and documentation.
- Mentor and train customers on the service.
- Interact and collaborate with partner teams as needed to address escalated issues.
- Achieve billable and customer utilization targets.
- Mentor and guide junior team members.
- Leverage knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.
Qualifications
- 6+ years of experience as solution architect delivering solutions to customers
- 4+ years of hands on technical consulting experience on customer projects
- 4+ years of experience in designing and implementing security and identity management solutions to support mission critical business systems
- 2+ years of mobile and/or web development experience
- Front-end web development experience with HTML, CSS, REST, JavaScript and JS libraries such as jQuery, AngularJS and React
- Server-side development experience with at least one server platform such as .NET, Java, PHP, and/or node.js
- Mobile platforms deployment experience: iOS (Objective C and Swift), Android
- IAM / IGA deployment experience: Okta, SailPoint, Ping Identity, One Login, Centrify, Saviynt, CA, Microsoft, Oracle, Quest One Identity or IBM
- SaaS deployment experience: Salesforce, Box, Office 365, G Suite, UltiPro, ServiceNow, Workday and HR as master for identities
- Network / cloud security integration experience: Cisco, F5, Palo Alto Network or Zscaler
- API management experience: Mulesoft, Apigee, Axway or Dell Boomi preferred
- Identity federation, access control and directory protocols experience: SAML 2.0, WS-Federation, OAuth, OpenID Connect, AD and LDAP
- PaaS/IaaS experience: AWS, Microsoft Azure and/or Google Cloud Platform
- Familiar with cloud architectures and complex enterprise on-premise IT landscapes.
- Knowledge of enterprise identity life cycle management processes and standards.
- Ability to communicate technical concepts to non-technical and business stakeholders.
- Ability to demonstrate “hustle” and work with multiple customers simultaneously.
- Ability to communicate with customers at all levels of management and deliver informative, well-organized presentations.
- Ability to listen and understand the customer's business goals, objectives and priorities.
- Ability to collaborate effectively with customers to identify needs and evaluate alternative technical solutions.
- Ability to manage customer expectations effectively.
- Ability to facilitate effective team interaction.
- Driven to increase customer satisfaction and deepen customer relationships.
- Education: B.S. or M.S, preferably degree in Computer Science or Engineering
BeyondID is an Equal Opportunity Employer.
Job Types: Full-time, Contract