Salesforce System Administrator - 12 Month FTC
Cloud Technology Solutions (CTS) is the largest dedicated Google Cloud practice in Europe and one of the world’s leading cloud transformation experts. We offer a unique full stack Google Cloud solution for businesses, encompassing cloud migration, transformative working and IT infrastructure, through to machine learning, big data and app development.
We are trusted by many well-known businesses, government and education establishments around the world. We have recently appeared in Deloitte’s UK Tech Fast 50, Sunday Times Top Track 100, and recognition within Deloitte Fast 500 EMEA and Northern Tech awards.
We have a brilliant team of more than 140 people in offices in Manchester, London, Belfast, Edinburgh, Maarssen and Frankfurt, as well as across our globally remote workforce. But, we’re still growing. And that means we need more brilliant people who share our ambition to join our team.
Role Overview:
This is an exciting opportunity for an experienced Salesforce Administrator to have the opportunity to take a guided step-up in their career by handling some of the CRM Managers' responsibilities for at least 6 months of maternity cover. The 12 month period includes a handover and settling period and has the potential of growing into a permanent role. The successful candidate will have a record of improving processes and adoption using the Force.com platform. The Administrator will work closely with Business Leaders, Department Heads, End Users and Third Parties to identify, develop and deploy new business processes. The role encompases stakeholder engagement, system administration and data analysis. The Salesforce Administrator will be responsible for the maintenance and improvement of our CRM platform as well as day-to-day configuration and user support.
Responsibilities:
Serve as primary System Administrator for the Salesforce.com environment with 70+ users across 4 European sites
Work closely with our Salesforce Partners EMPAUA to deliver improvement projects from our exciting Road Map
Lead the evaluation, scope and completion of new development requests.
Manage all user support requests
Own all administrative functions including user account maintenance, reports and dashboards, validation rules, workflows and other routine tasks
Maintain the database for integrity and accuracy including cleansing and duplicate record management
Complete regular internal system audits and prepare for upgrades
Manage Salesforce.com integrations such as Hubspot and Conga
Work closely with our Management Team to establish suitable processes to support Finance, Marketing and Sales functions
Responsible for the training of new users, and growing the Salesforce skill set across the organisation
Key Skills:
Self motivated with the ability to work on own initiative with a positive attitude
Excellent stakeholder engagement skills
Demonstrated ability to meet deadlines
Ability to handle and prioritise simultaneous requests whilst under pressure
Strong understanding of Salesforce.com best practices and functionality
Strong understanding of the platform, with the ability to build/update custom apps and objects, formula fields, workflows, validation rules, custom views, reports/dashboards and other content of intermediate complexity
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organisation
Ability to assess the impact of new requirements on Salesforce.com and all associated applications, systems and processes
Desirable Skills:
Experience working in a Technical environment
ADM201 Certification would be a "nice to have"
Project Management skills
This role would be primarily based in the Head Office in Manchester City Centre, with the opportunity to work remotely when appropriate (1-2 days per week typically).
Competitive Salary
Private healthcare scheme
Company contributed pension
Flexible working, holiday structure, and your birthday off
Pool table, arcade machine, ping pong and PS4
Breakout areas within a modern and fun office environment
Discounted gym membership
Work within a collaborative team to accelerate your learning
Quarterly company meetings, and a summer ‘kick-off’ annual event
Fast growing tech business with ambitious year on year growth trajectory
At CTS, we look after each other and support everyone on our team. We’re proud of our people-centred culture; our diversity brings us innovation and our commitment to inclusion drives us forward. If you fancy joining one of our teams, get in touch today.