Temporary ICT Support Analyst - ICT Business Delivery

Oxfordshire 5079548 Temporary ICT Support Analyst - ICT Business Delivery

Hours are flexible as long as 37 hours are covered each week, Monday-Friday. Required to manage the distribution of mobile phones to staff. Allocating SIMs to staff. Working closely with Field Services Co-ordinator to ensure handset demand is met. Dealing directly with the supplier to resolve issues, return faulty items for repair under warranty, order new handsets. Produce management reports from supplier system to show telephone call and data usage.

To receive and deal with requests for network account creation, deletion or modification calls made to the ICT Service Desk via e-mail, telephone and fax in respect of access to network resources and requests for services. To resolve incidents or process requests for services are to be logged, classified and appropriate actions taken in accordance with agreed recording procedures. Where necessary, escalate calls requiring additional or specialist input.

The key objective for staff in this post is to secure and maintain accurate records for all staff and 3rd parties requiring access to Oxfordshire County Council’s WAN & LAN resources by means of Active Directory and LDAP accounts. To resolve incidents and restore normal working for users within the agreed SLA target times.

The secondary objective is to maximise the number of calls that are resolved on initial user contact.

The post holder is responsible for ensuring that all relevant County policies and procedures are adhered to and concerns are raised in accordance with these policies.

Pay Rate: £13.99 per hour PAYE

This is a temporary, but possibly long term role.

N.B. – Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Giving yourself the best chance of success:

• Your CV needs to be current with your latest/present role, noting that we won’t be able to submit it with any unexplained gaps in employment. It will save time and thus improve your chances of success if we can put your CV forward immediately and without having to ask you for a revised version.
• Your CV must cover the “Essential Requirements” (see below) of the role, ideally by way of bullet points that directly address the “Essential Requirements” listed. Please include any DBS details and other qualifications called for.
• Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
• We cannot put forward covering letters, so please ensure that your CV in isolation contains all relevant information being called for.
• We recommend that you consider sending us by email (see * below) a suitably ‘tailored’ CV for each role that you apply for, noting that job boards, sites and aggregators will generally store only one version of your CV, which can be a bit limiting...

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

• Your address (including post code) and a telephone number so that we can reach you during working hours
• Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
• Your availability to work either immediately, or at short notice.
• ITIL Foundation Certificate in Service Management
• Previous experience of working:
  • In ICT Service support operation
  • Within a customer facing operation
  • As part of a team
  • To deadlines
• Aptitudes & Skills:
  • Ability to think clearly under pressure and take appropriate action
  • An effective communicator, both orally and in writing
  • An ability to work with minimal supervision
  • Commitment to delivering a high quality support service
  • Proven ability to deal effectively and courteously with staff and clients at all levels
  • Evidence of reliability, good organizational skills, a systematic approach and an attention to detail
  • Able to follow internal procedures to ensure that data is entered accurately and consistently
• Strong IT skills including Microsoft packages

Other preferable/desirable details to include on your CV, if applicable:

• Any local authority/public sector experience
• Any relevant qualifications held or being studied for

Client Category: Local Authority

Division(s)/Disciplines involved: ICT Business Delivery/ICT Support Analyst

Anticipated Length of Assignment: All of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. This opening assignment is for 1-2 months.

Hours per week: 37 Monday – Friday, normal working hours

Whilst our ads will appear on partner sites such as Indeed, they are also listed - and will appear first - on our own website: Triumph Consultants Limited: www.tclrec.com

• If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:

Job Ref: Oxfordshire 5079548

Temporary ICT Support Analyst - ICT Business Delivery

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.