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Role: Infrastructure Engineer(Level 1)
Location: Herndon, VA
JD:
Responsibilities
Eyes on the Glass monitoring of availability, performance and fault in multiple IT Systems (Infrastructure, Platform, Network, distributed Application, Mainframe, Batch Jobs and File Transfers)
Apply technical and analytical skills to correlate monitoring alerts, dashboard trends and signals to log them in IT Service management tools and act on recommended remediation - recovery action & / escalation procedures.
Execute Incident Management processes to track, document and resolve / warm handoff unresolved issues to escalation channels.
Perform scripted execution of procedures based on Knowledge articles, Standard Operating Procedures and approved instructions to resolve issues, fulfill the request and apply changes required for IT System Operations.
Support documentation and revision of Procedures, Runbooks and Knowledge articles.
Analyze change impacts on IT systems and applications to avoid or reduce unplanned downtime and degradation.
Aid in Vaulting & Archival procedures including applicable physical equipment in the data center support needs.
Attend customer calls related to system / end-user issues and provide remediation or escalation to service owners.
Qualifications
5+ years of experience in IT infrastructure and application support across technologies (UNIX, Windows, Networking, J2EE & .Net based applications, RDBMS, WebLogic, batch processing)
3+ years of experience in monitoring technologies (Ex. CA Spectrum, Microfocus, Unified Infrastructure Management, Splunk, AutoSys, Mainframe JobTrac)
Prior Exp in working in the Global Command Center environment is definite Plus.
Compliance knowledge of controls and risk management procedures.
Good Exposure or experience with ServiceNow usage and navigation and reporting
Soft Skill: Verbal and Written communication, Time management, customer service orientation, multi-tasking, self-motivated and teamwork
Bachelor’s degree in Computer Science or related discipline and field experience.
Certification in ITIL and other technologies preferred.