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The Senior Infrastructure Application Support position is an advanced level position within the Freddie Mac Platform Services team. This position will require broad technical knowledge of enterprise analytics and data tools on both an infrastructure and application level.
Your Work Falls into Four Primary Categories:
Infrastructure Engineering: Application Support
Apply broad technical knowledge, judgment and analytical skills to analyze, develop and implement solutions for process improvements, trouble-shooting, production support, production operations and configuration management.
Capture, update and simplify production support resolution activities, production operations tools & capabilities, and configuration management sustainability & applicability.
Build practices, automated capabilities and communication across department for enhanced application and operational controls compliance including awareness, daily practice integration, evidence collection, successful completion, complexity reduction and resource utilization.
Enable configuration management across asset management capabilities for computing/servers, application components, software, network devices and other technical aspects to contribute toward impact assessment capabilities, improved decision making across IT services and sustainable IT lifecycle.
Provides resolutions to an extensive range of complicated problems.
Represents the organization as the principal customer contact on contracts and often performs project leadership role.
Interacts with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines.
Experience implementing and managing application and platform monitoring tools (SiteScope, Nimsoft, Opnet)
Analytics Tool Engineering
Experience supporting one or more existing analytic platforms (Tableau, MicroStrategy, SAS, Power BI)
Provide first and second level support for external and internal customers.
Prioritize, diagnose and manage customer reported issues.
Prepare and review written documentation for architecture, operations and best practices.
Participate in installations of current and future analytic platforms.
Report on and track feature requests and problems with third party vendors, as required.
Develop SME skill for internal administrative and automation capability for two or more analytic platform tools.
Provide both formal and informal training to Technical Support staff on various application server topics, and perform other duties as assigned
Data Tool Experience
Experience managing and maintaining data engineering tools such as Alteryx, NiFi or Denodo
Proficient troubleshooting issues relating to data engineering tools
Proficient in documenting troubleshooting techniques for training to IT staff
Work with stakeholders regarding the product architecture, configuration, and utilization of data engineering tools
Conduct routine maintenance and updates as required
Serve as primary vendor support as required
Identify product roadmaps as required
Public Cloud Experience
Management and operation of public cloud
Design and Implement public cloud architectures and environments
Design Native Cloud Application Architectures or optimize applications for public cloud
Migration of applications, tools and services to public cloud plan and implement solutions for backup and recovery, high availability, key management, and other strategic initiatives
Design and build secure and scalable software infrastructure
Qualifications
More than 5 years of related experience providing application support for analytics or data tools in on-prem, VMC and AWS environments.
Bachelor’s Degree required.
3+ years’ experience as an infrastructure engineer
Skilled with MS Office
Advanced experience with Agile and other project techniques
Develop and maintain documentation required to support the server infrastructure
Strong communications, both written and verbal, in leading teams and coordinating with peers and other disciplines on driving projects/issues to closure.
Provide on-call support during nights, weekends, and holidays
Ability to adhere and enforce company and department processes, standards, controls on security, change management and risk
Experience building and launching applications in public cloud (AWS experience a plus)
Strong desire to learn new tools.
Comfortable following to Agile methodologies.
Experience implementing Jira and Confluence tools
Keys to Success in this Role
Self-starter and self-motivated.
Ability to work & collaborate effectively in a team environment.
Sense of urgency and able to apply risk-based approach to prioritize work.
Disaster Recovery experience, either in-region or out-of-region
Capability to function well in a fast-paced, dynamic environment with competing priorities
Proficient in communicating clearly, effectively, persuasively with technology and business stakeholders.
Motivated to learn new technologies and identify process improvements and efficiencies.
Ability to adapt to change while continuing to deliver on assigned objectives.
Strong verbal and written communication skills.
Top 3 Personal Competencies to Possesses
Drive for Execution: Be accountable for strong individual and team performance
Customer Focus: Personally engage with customers to meet their inquiries
Growth and Development: Know or learn what is needed to deliver results and successfully compete in an ever changing field
Preferred Skills
Additional Information
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.