Job Description
***100% REMOTE***
Qualified applicants will be based in the Raleigh, North Carolina area to support customers on the East Coast and EU regions. You must have a home office with strong internet connection for video conferencing.
Our client is seeking a professional and collaborative Software Support Technician to join their team in a fully remote role.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities of the Software Support Technician:
Analyze customer IT problems; perform diagnostics to identify, isolate, and resolve root causes of problems Utilize proprietary software to create virtual installation products for cloud-based deployment for customers Interact with customers over email, phone, or video conferencing to provide technical support for company products Escalate or work in tandem with support specialists or dev teams on unresolved reported issues Prioritize incidents and complaints to assure all SLAs are met Write scripts to help with troubleshooting and testing Requirements of the Software Support Technician:
Bachelor's degree in MIS, IT, Computer Science, or equivalent preferred At least 5 years of technical support experience in the software industry Extensive knowledge of Windows 10, Windows 2016/2019 for software configuration Extensive IT troubleshooting skills and Microsoft software troubleshooting skills Basic development skills related to creating scripts: PowerShell, VBScript General understanding/experience in networking: IP, DNS, HTTP/HTTPS Excellent troubleshooting skills and tenacity in problem solving A+, Network+ and/or Microsoft Certified - MCP is a plus Keywords: Software Support Technician, Windows, Microsoft, PowerShell, VBScript, A+, Network+, 100% Remote
Job ID: 350599 About Eliassen Group:
Eliassen Group provides strategic consulting and talent solutions to drive our clients’ innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!