Jr. O365 Help Desk Engineer (Remote)

BIT Insight Group (BIT) is a growing technology startup invested in delivering innovative solutions. BIT is seeking a detailed-oriented Office 365 Help Desk Engineer with strong Exchange experience to join our team. The ideal candidate would have a great attitude along with a dynamic skill set to support Help Desk responsibilities via a ticketing system. All work for this position is done remotely.

Job Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems

• Manage the daily activities of configuration and operation of IT systems

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

• Provide assistance to users in accessing and using IT systems

• Excellent teamwork and interpersonal skills

• Excellent customer service and communication skills

Skill Requirements

• 1-2 years of experience in a professional environment, including relevant internships. 1+ years of experience in supporting Windows systems administration/engineering efforts.

• Candidates should have experience in the customer support arena with strong Office 365 communication skills.

• Must have the ability to troubleshoot and work in a team environment. Must have SharePoint 2010 OR SP 2013, 2016, Office 365 experience OR an exceptional tech background.

• MS Exchange 2010, 2013, 2016 Exchange Online

• Candidates must have previous help desk experience

• Candidates must have previous experience with Powershell

• Ability to work in a fast-paced and collaborative team environment

• Bachelor’s Degree from an accredited college or university **Desired**

Job Types: Part-time, Contract

Schedule:

• Monday to Friday
• On Call

Experience:

• O365: 2 years (Preferred)
• Exchange Server: 2 years (Preferred)
• Help Desk: 2 years (Preferred)
• PowerShell: 2 years (Preferred)

Contract Length:

• Varies

Work Location:

• Fully Remote