3rd Line Engineer

My client in the financial industry is looking a 3 rd line engineer to join their team based in the City of London.

The Role:

• Providing 3rd Line Technical Support to customers
• Create and maintain suitable customer infrastructure/service documentation
• Working closely with 1st line and 2nd line technical support and field engineers
• Escalate incidents to service team leader
• Assist with training and guidance of 1 st and 2 nd line team members
• Take responsibility and exceed company and customer OLA/SLAs
• Provide input into the service departments quality goals and objectives
• Provide technical guidance to field engineers
• Create and maintain strong relationships with clients

Key Skills:

• Minimum 3 years' experience in a 3rd line technical support role, supporting a variety of core infrastructure technology and services
• Proven experience of supporting a broad range of enterprise technologies and applications including:
  • Windows Server
  • Active Directory
  • Exchange
  • Terminal Services/Remote Desktop Services
  • IIS
  • SharePoint
  • Citrix Presentation Server/XenApp
  • Networking (DNS, DHCP, switches, routers)
  • Firewalls, perimeter/security devices, databases
  • Backup
  • Security software and SQL server

Job Role: 3 rd Line Engineer

Day Rate: £300 - £350

Length of contract: 6 months

Start Date: ASAP

If you feel like you are the perfect candidate for this job role, or feel this is the ideal role for you - then please send in your updated CV over, along with two references.

Equally, if there is anyone you know who would be a suitable fit, we at Premier have a competitive referral scheme of up to £500 for all successful candidates placed.