ICT Support Technician

The post of ICT Support Technician (Education) will provide ICT support to a number of schools in the City who have purchased the Technical ICT Support Service Level Agreement. The postholder's responsibilities will include the following tasks:-

• Designing, Installing and maintaining supported Schools infrastructure including servers (physical and virtual) and other related technologies

• Undertaking technical tasks on networked computers either client/server or peer-to-peer networks.

• Configuring items of equipment, including building devices for use on a network; maintaining a central library of drivers and configuration files

• Unpacking and installing ICT equipment such as new computers and peripherals, and enter all new equipment into an inventory database

• Checking and re-fitting printer toner and cartridges, and carry out periodic printer maintenance such as cleaning and alignment

• Checking the functioning of all networking connections and active components - network cards, data outlets, patch leads, switches, router and wireless connectivity

• Undertaking network management, user maintenance, allocating resources to users, maintaining user, public and shared folders and desktop profiles

• Diagnosing and reporting faults to Managed Service Supplier or maintenance contractor

• Liaising with suppliers or contractors in fixing simple faults not requiring a site visit

• Building applications for use across a network

• Maintaining a log of all work undertaken

• Having knowledge and oversight of whole-school networking topology, connections and components

• Installing updates, archiving data, assistance with data export from school administrative systems

• Overseeing of all aspects of the school's ICT resources. Strategic advice on networking, purchasing, managed services / contractors

• Liaising with external consultants / suppliers on overall network topology, design and implementation

• Providing representation at forums and user groups

• Liaising with school ICT / e-Learning Co-ordinators on the development of ICT in school

• Ensuring that all schools have appropriate licences for the software they are running

• Applying service packs and essential updates as and when required

• Ensuring regular updates to anti-virus software are carried out

• Ensuring that client schools are familiar with legislation relating to health and safety issues and are complying with all such legislation

• Advising client schools on best practice with regard to ICT working environments, particularly safety issues as they concern young children in a potentially dangerous environment

• Ensuring that all curriculum and administrative systems are backed up appropriately and checked periodically for Audit purposes

• Advising client schools on general security concerning their ICT equipment to prevent and/or deter theft

• Ensuring that client schools are complying with the terms of appropriate Data Protection legislation

• Providing basic training to client school staff as and when required on software and technical developments, including the provision of training materials, if appropriate

• Maintaining ICT policy and strategy documents in conjunction with Headteachers and ICT Co-ordinators

• Providing reports of work completed on behalf of the client school

• Responding directly to communications from client schools and updating task logs

• Monitoring work carried out at the client school on ICT equipment/systems by third parties

• Advising client schools on most appropriate use of ICT equipment and infrastructure within the school with particular emphasis on broadband services

• Advising client schools on the purchase of appropriate hardware and software which ensures the continuing delivery of effective administrative and curriculum ICT services in the client school as reflected in the school's ICT development plan

YOO Recruit is acting as an Employment Business in relation to this vacancy.