Call Center/Voice Network Engineer (Remote)

Responsibilities

The primary responsibilities for this position are to assist the migration of existing corporate VoIP platform to new VoIP platform. Will be responsible for administer VoIP network devices and servers, monitor performance, and troubleshoot/resolve any system problems. Additional duties include providing security analysis, implementation and design pertaining to the VoIP network infrastructure. This is a 6 month+ contract opportunity reporting to Phoenix, AZ with the ability to work remotely from any U.S Continental location.

Qualifications

• 5+ years' expert knowledge of configuring, monitoring, installing & patching VoIP network PBX's and switches Expert knowledge of TCP/IP with the ability to demonstrate and describe networking fundamentals
• Expert experience of troubleshooting VoIP network issues
• Understanding of Unified Communications, including but not limited to: Cisco Unified Communications Manager, Unity Connection, SIP and QoS
• Expert experience of protocol specifications and analysis
• Required strong knowledge on VoIP Protocols (SIP, DIAMETER, RTP, SDP)
• Understanding of Cisco Unified Communications
• Understanding of call processes between End to End system testing
• Good knowledge of server technologies on various operating systems
• Experience automating repetitive tasks through scripting
• Ability to build and maintain server or network hardware
• Ability to work independently and with minimal supervision
• Ability to communicate with customers, co-workers and various business contacts in a courteous and professional manner
• Ability to perform basic network troubleshooting
• Clear written and verbal communication skills across multiple projects and team members
• Legally authorized to work in the US without sponsorship
• Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

We offer an energetic work environment with many corporate culture amenities, competitive pay rate, employer portion of Soc. Security/Medicare paid, medical benefits, 401K retirement savings, discounts for local event entertainment and health clubs.

Overview

MOTIVATED..make IT happen!

Awarded Chicago Tribune TOP WORKPLACE nine consecutive years

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.

If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

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