1st Line Support Engineer

I am currently recruiting for 3x 1st Line Support Engineers for one of our biggest clients based in Manchester.

Roles:

In addition to providing our IT Helpdesk, Serviceline delivers End User Computing and Desktop support.

1st line:

• First Line provide initial customer contact for phone, e-mail and 'walk up' enquiries. Calls are logged in the 'Heat' Service management system and First Line manage these, applying 'first time fix' wherever possible.
• This element of the service operates Monday to Friday and covers two shifts operating 0700 - 1500 and 1200 - 2000.

We are looking for experience of some of the following:

Call reception, logging and management;

IT Helpdesk;

Effective Customer support;

Desktop support;

SCCM and software deployment;

Active Directory;

Exchange On-line O365 services;

Citrix;

System Centre operation - alerting and monitoring; (SCOM)

Rate - £150-170

Contract - 6 months

If you are keen on this opportunity and well suited then please apply with your up to date CV for consideration.

SThree are committed to ensuring equal opportunities, fairness of treatment, dignity, work-life balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants.