We have an exciting opportunity for a desktop support engineer to join a well established organization in Peterborough on a 6 month contract.
Essential Functions\Experience:
*Responds to requests for technical assistance in person, via phone, and electronically
*Diagnoses and resolves technical hardware and software issues
*Escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team.
*Troubleshoots IT related problems of application software, PC's, laptops, and printers
*Strong knowledge of Windows XP, Windows 7, Windows 8
*Knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
*Experience with wireless network support, VPN, remote support
*Use of incident tracking and problem reporting tool
*Experience in hardware/software upgrades and troubleshooting
*Basic knowledge of Active Directory administration
*Ability to learn and support new applications
*Ability to read computer instructions / documentation and comprehend procedural directions
*Ability to install and configure new hardware including drivers, software, and peripherals
*Preferably MCP certified.
So if you are looking for a fantastic new opportunity as a desktop support engineer please apply today!
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