FYI For Your Information, Inc. is one of the fastest growing and most successful woman-owned Federal contractors in the country. We have won awards for being a Great Place to Work and continue to make ground-breaking advancements. We focus on career development and promotion people are the core of everything we do. If you are looking for a career and not just a job, you're in the right place!
FYI For Your Information, Inc., is a Woman-Owned Small Business GSA schedule vendor that is a premier provider of Human Capital, Training, and Information Technology services.
FYI attributes this capacity to deliver quality services to many factors, including FYI's in-house recruiters, senior HR professionals, corporate administrative staff, and agile, committed management resources. FYI's focus on the national, regional and local requirements of its customers, and a corporate organizational structure with sufficient depth of skills and authority to deploy and manage scalable teams, allows FYI to be responsive to the real-time needs of our Federal clients.
FYI's Benefits/Incentives: What is in it for you?
FYI is building a team of Customer Support Engineers, who will be based out of Washington, DC. They will be a member of a team that works directly with our customers via phone and e-mail to respond to and resolve their service-related issues. This position requires an individual with good verbal and written communication skills, who is self-motivated and is able to work in a fast paced dynamic environment.
" Answer incoming phone calls from customers on their Layer 1, 2, and 3 services. " Work with customers via phone and e-mail to identify and resolve their service-related issues.
" Clearly document all steps taken to identify and resolve a customer reported issue.
" Manage a queue of customer-created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue.
" Work with and coordinate effectively with all members of the Customer Support team, other teams, as well as vendors in order to ensure swift resolution of customer issues.
" Ability to work professionally with customers, vendors, and internal groups under all circumstances.
" Manage customer expectations and escalation and de-escalate the situation as necessary. " Perform other duties or special projects as assigned.
" The ideal candidate must possess a B.S. degree in Computer Science or the equivalent combination of education, technical certifications/training, or work experience.
" Cisco equipment experience and certifications (CCNA) will be highly valued.
" Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNS's and IP-VPN's is desired.
" Strong problem solving skills.
" Excellent verbal and written communication skills.
" Ability and desire to provide excellent customer service to Customers.
" Must excel in a fast-paced, dynamic environment where critical thinking and strong problem-solving skills are required for success.
" Ability to work independently, as well as in a team environment.
" Reliable employment history with strong attendance and punctuality records.
" Availability to work on a shift including one Weekend day. (Flexibility a MUST).
This position is located in Washington, DC Headquarters.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.
Senior Network Engineer
£350 - £400 a day
Are you a Senior Network Engineer with experience in Cisco and Nokia platforms?
IO Associates are looking for a Senior Network Engineer to join a global organisation on a 6-month contract to design, plan and implement layer 2 and layer 3 IPVPN solutions for customers.
* Experience with dealing with escalations.
* Effectively escalates issues and opportunities to line manager
* Taking ownership of queries and managing through to a prompt resolution
* Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business
* Establishes productive relationships and networks at an operational level to build and maintain customer relationships Technical experience
* A thorough knowledge of telecommunication standards and best practices within a technical provisioning role.
* Routing protocols and technologies, to include, but not limited to, EIGRP, OSPF, BGP, NAT, DHCP, MPLS, DMVPN, VRF-lite, IPSEC and GRE tunneling. A detailed and in-depth knowledge of Quality of Service both 2 tier and 3 tier.
* Configuration of Cisco 877, 887, 1841, 1921, 2951, 3945 and ASR model routers and all legacy devices that remain on a customer network.
* Configuring Alcatel 6250 / 6850 switches, adding NNI and UNI services, creating interfaces to test across the layer 3 and changing port settings.
* Advanced knowledge of circuit provisioning, testing and troubleshooting.
* Good knowledge of TDM and WDM
If you're interested apply now or contact Jennifer on 01173328100
Requisition Number: 78155
Sr Network Operations Engineer – Route/Switch/MPLS - Contract
As a Sr. Network Operations Engineer, you will enter a high-energy and tech savvy world. We are looking for professionals who have exceptional interpersonal skills, are client focused, and have a proven track record of delivering best in class networking solutions. Successful Engineers are able to adapt quickly to changing technical and professional environments.
Insight is looking for talented individuals who are passionate about emerging technologies and excited about the opportunity to work for industry-leading organizations!
We are looking for candidates who are internally motivated who solve problems instead of getting stopped by them.
This is a solutions delivery focused role.
This is a 12 month Contract role supporting a specific Insight project with a large customer. There is potential to convert to an FTE for the right candidates.
What you'll do in this project:
What you'll do at Insight:
What you'll need to join Insight:
Additional Considerations for potential FTE conversion
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Remote || Florida (US-FL) || United States (US) || None || None || Remote; US - Alpharetta, GA; US - Atlanta, GA; US - Charlotte, NC; US - Cincinnati, OH; US - Dayton, OH; US - Jacksonville, FL; US - Lake Wales, FL; US - Miami, FL; US - Nashville, TN; US - Orlando, FL; US - Raleigh, NC; US - Tampa, FL ||
Devops Network Engineer - Remote working but must be based in the Netherlands
The Focus of this assignment will be on IP and Huawei Core and therefore understanding and experience in these domains is a pre.
Mobile Core Data domain: Hands-on Experience in Huawei Evolved Packet Core Solution Design, Test and Implementation required
* Data (Internet/MOO)
* Voice (VoLTE/CSFB/SMS/112)
* Priority Data(PTT, VAS, PCC, QoS)
* IoT (LTEM, NB-IOT, M2M)
* NL-Alert 4G CBC
* Transport Security for mobile network. Excellent level of understanding of 3GPP technical specifications (TS 23.060, TS 23.401, TS 23.501, TS 23.502) related to mobile core network services and functions
* 2/3G (SGSN/GGSN/PCRF)
* 4G/5G NSA(MME/PCRF/ePDG/SGW/PGW)
* Excellent IP Transport network experience, especially in Service Provider network.
* Routing and Switching (VLAN, OSPF, BGP/MPLS)
* DevOps mindset
Services advertised by Gold Group are those of an Agency and/or an Employment Business.