FYI For Your Information, Inc. is one of the fastest growing and most successful woman-owned Federal contractors in the country. We have won awards for being a Great Place to Work and continue to make ground-breaking advancements. We focus on career development and promotion people are the core of everything we do. If you are looking for a career and not just a job, you're in the right place!
FYI For Your Information, Inc., is a Woman-Owned Small Business GSA schedule vendor that is a premier provider of Human Capital, Training, and Information Technology services.
FYI attributes this capacity to deliver quality services to many factors, including FYI's in-house recruiters, senior HR professionals, corporate administrative staff, and agile, committed management resources. FYI's focus on the national, regional and local requirements of its customers, and a corporate organizational structure with sufficient depth of skills and authority to deploy and manage scalable teams, allows FYI to be responsive to the real-time needs of our Federal clients.
FYI's Benefits/Incentives: What is in it for you?
FYI is building a team of Customer Support Engineers, who will be based out of Washington, DC. They will be a member of a team that works directly with our customers via phone and e-mail to respond to and resolve their service-related issues. This position requires an individual with good verbal and written communication skills, who is self-motivated and is able to work in a fast paced dynamic environment.
" Answer incoming phone calls from customers on their Layer 1, 2, and 3 services. " Work with customers via phone and e-mail to identify and resolve their service-related issues.
" Clearly document all steps taken to identify and resolve a customer reported issue.
" Manage a queue of customer-created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue.
" Work with and coordinate effectively with all members of the Customer Support team, other teams, as well as vendors in order to ensure swift resolution of customer issues.
" Ability to work professionally with customers, vendors, and internal groups under all circumstances.
" Manage customer expectations and escalation and de-escalate the situation as necessary. " Perform other duties or special projects as assigned.
" The ideal candidate must possess a B.S. degree in Computer Science or the equivalent combination of education, technical certifications/training, or work experience.
" Cisco equipment experience and certifications (CCNA) will be highly valued.
" Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNS's and IP-VPN's is desired.
" Strong problem solving skills.
" Excellent verbal and written communication skills.
" Ability and desire to provide excellent customer service to Customers.
" Must excel in a fast-paced, dynamic environment where critical thinking and strong problem-solving skills are required for success.
" Ability to work independently, as well as in a team environment.
" Reliable employment history with strong attendance and punctuality records.
" Availability to work on a shift including one Weekend day. (Flexibility a MUST).
This position is located in Washington, DC Headquarters.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.
Senior Network Engineer
£350 - £400 a day
Are you a Senior Network Engineer with experience in Cisco and Nokia platforms?
IO Associates are looking for a Senior Network Engineer to join a global organisation on a 6-month contract to design, plan and implement layer 2 and layer 3 IPVPN solutions for customers.
* Experience with dealing with escalations.
* Effectively escalates issues and opportunities to line manager
* Taking ownership of queries and managing through to a prompt resolution
* Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business
* Establishes productive relationships and networks at an operational level to build and maintain customer relationships Technical experience
* A thorough knowledge of telecommunication standards and best practices within a technical provisioning role.
* Routing protocols and technologies, to include, but not limited to, EIGRP, OSPF, BGP, NAT, DHCP, MPLS, DMVPN, VRF-lite, IPSEC and GRE tunneling. A detailed and in-depth knowledge of Quality of Service both 2 tier and 3 tier.
* Configuration of Cisco 877, 887, 1841, 1921, 2951, 3945 and ASR model routers and all legacy devices that remain on a customer network.
* Configuring Alcatel 6250 / 6850 switches, adding NNI and UNI services, creating interfaces to test across the layer 3 and changing port settings.
* Advanced knowledge of circuit provisioning, testing and troubleshooting.
* Good knowledge of TDM and WDM
If you're interested apply now or contact Jennifer on 01173328100
Devops Network Engineer - Remote working but must be based in the Netherlands
The Focus of this assignment will be on IP and Huawei Core and therefore understanding and experience in these domains is a pre.
Mobile Core Data domain: Hands-on Experience in Huawei Evolved Packet Core Solution Design, Test and Implementation required
* Data (Internet/MOO)
* Voice (VoLTE/CSFB/SMS/112)
* Priority Data(PTT, VAS, PCC, QoS)
* IoT (LTEM, NB-IOT, M2M)
* NL-Alert 4G CBC
* Transport Security for mobile network. Excellent level of understanding of 3GPP technical specifications (TS 23.060, TS 23.401, TS 23.501, TS 23.502) related to mobile core network services and functions
* 2/3G (SGSN/GGSN/PCRF)
* 4G/5G NSA(MME/PCRF/ePDG/SGW/PGW)
* Excellent IP Transport network experience, especially in Service Provider network.
* Routing and Switching (VLAN, OSPF, BGP/MPLS)
* DevOps mindset
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
The Senior Manager of Network Services will lead a team of advanced and entry level network engineers and technicians that are responsible for the resiliency and operational aspects of the CarMax enterprise network. They will manage all aspects of complex design, configuration, implementation and troubleshooting wired and wireless communication infrastructure, supporting data, voice and video in converged and non-converged configurations. Will also lead, task plan and delegate, and mentor team members.
The Network Services Manager must maintain a detailed working knowledge of network technologies and possess knowledge of a wide range of applications and systems. The person should be driven by customer satisfaction and have a firm grasp of troubleshooting, monitoring tools, and escalation processes.
Interaction with other teams within the company for a variety of company initiatives will be required. Additionally, this role will be responsible for day to day personnel management which includes scheduling, managing staffing requirements, hiring, development, coaching and evaluating team members.
PRIMARY DUTIES AND RESPONSIBILITIES
•Responsible for short-term project planning to meet long-term goals. Works with Sr. IT leadership and other managers to meet goals and provide business solutions. Establishes the scope of projects, allocates the proper resources, and monitors the progress. Provides status updates to senior management.
•Responsible for delegating short-term projects and monitoring the performance of associates. Assists with removing roadblocks and utilizing technical knowledge to assist associates with meeting goals.
•Works with Sr. management to understand business plans and team objectives. Researches best practices and executes short-terms plans for solutions to meet objectives.
•Responsible for assessing talent, identifying gaps in talent, and identifying high performers. Provides development guidance, creates IDPs to close gaps in talent, and provides opportunities for stretch roles to develop future leaders. Sets performance standards and holds team members accountable to standards.
•Forecasts needed resources such as vendors, technologies, consultants, staffing needs, and training for the team to accomplish business objectives.
•Responsible for managing the selection, and contract negotiation for vendors of any software packages or services that are utilized.
•Has financial responsibility for the team. Responsible for the team’s budget and evaluating ROI.
SPECIALTIES: (Specific skill/knowledge needed)
•Provides direction to network resources in areas including but not limited to: routing protocols, routers, switches, firewall administration, MPLS, Private Line, VPN, DNS/DHCP, load balancing and SSL. Hands-on experience in these disciplines is required.
•Produce network solutions in alignment with business needs.
•Reviews and approves network change activities initiated by Network Services to ensure proper coordination, implementation and validation procedures are in-place. Ensures conformance to Technology Change Management / IT Service Management policies.
•Research, evaluate and recommend new network, system management products and services, and new software and hardware.
•Provide necessary budget content and manages the procurement of products or services.
•Recommend and plans use of new system features and hardware to improve overall operation of system and productivity of staff.
•Ensure all staff is provided with training and resources needed to perform their jobs to the most outstanding degree possible. Ensure all staff is provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently.
•Manage and encourages new ideas from staff to foster improvements through innovations.
•Empower the staff to be accountable and responsible for their own actions and decisions.
•Work closely with SMEs from business partner teams to maintain a high performing and robust network infrastructure.
•Lead Network resources to execute projects in the areas of wired and wireless WAN and LAN.
•Assist in providing scope and cost for projects.
•Ensure the highest levels of systems and infrastructure availability through proactive infrastructure life cycle management and monitoring.
•Monitor and test system and tenant application performance for issues, identify possible solutions, and work with developers and administrators to implement those fixes.
•Manage devices including routers, switches, firewalls, load balancers, and other network equipment and services.
•Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Guides team to reach solutions to complex problems. Mentors associates to be great problem solvers
•Detailed orientated, able to analyze and research data and reports; uses information to assist department with making financial decisions
•Evaluates the impact and ramifications of decisions on the department and organization
•Develops creative solutions to problems
•Ability to develop and promote other associates for the group/team’s needs
•Able to summarize and or present complex problems and/or technical information in a simplified manner
•Ability to prioritize and lead team to execute short-term projects to meet long-term goals
•Ability to develop, execute and adjust a plan with a high degree of independence
•Sees beyond the current processes and identifies process improvements
•Must be willing to make recommendations and challenge upwards when appropriate for the best interest of the department
•Ability to collaborate and build strong relationships throughout the department
•Promotes effective conflict resolution by listening to others opinions and responding with a win-win solution
•Able to communicate to senior management, business partners, and group/team with the appropriate information at each level
•Must keep team informed of goals, how they align with the department’s goals, and changes that impact the group/team
EDUCATION and/or EXPERIENCE:
•4 year IT degree or equivalent work experience, preferred
•3+ years of experience leading projects in both agile and waterfall methodologies, required
•3+ years of team management experience
•Distributed Enterprise Network experience, preferred
•DevOps experience, preferred
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.Save
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