E Riding RQ349198 Temporary Senior Web Analyst (UX Designer) - Digital Transformation Programme
Overall Purpose of the Job:
- This role will support the council’s digital transformation programme through the improvement of online services, transactions and simplified website content. Adopting the latest user experience techniques and best practice, you will support a range of significant updates and improvements to eastriding.gov.uk.
- Analysing and reviewing current website content and user journeys, the role will liaise directly with services to deliver improvements to information architecture, create engaging web content and simplify complex online processes.
- You will have a strong sense of customer focus and will work closely with services to ensure customers can easily access and understand information, whilst also challenging the organisation's preconceptions of the customer.
- Work will support key digital transformation projects currently taking place within the organisation as the council looks to increase the functionality available to customers within its website. The role will encourage customers to transact online through the delivery of high quality digital transactions that the customer finds easy and convenient to use.
Principal Accountabilities:
- Review and create high quality content for a range of council services
- Generate high quality page structures and efficient website user journeys that enable the customer to easily access a range of council information and transactions through the web
- Take complex information relating to council service delivery and create high quality, customer focussed content and transactions
- Support the delivery of a range of key digital transformation projects, encouraging self-service through the web
- Understand customer needs and ensure digital content and services meets customer expectations
- Provide technical expertise and recommendations of best practice when exploring and implementing new web based systems
- Work with key internal stakeholders, customer services and users to deliver high quality website content and user experiences
- Act as a digital advisor to council service areas seeking to implement digital services
- Keep informed of technological developments and advancements in digital service design and delivery, identify best practice and opportunities for application to digital solutions, supporting the Council’s aims and objectives
- Analyse complex process maps for online forms, providing solutions to improve customer usability by reducing complexity
- Ensure content published on eastriding.gov.uk is of a high written standard, accessible and uses plain English to support customer uptake and engagement
- Support the delivery of high quality online transactions and forms
- Take a data driven approach, identifying poor user journeys and content and to deliver measurable results
- Utilise the latest tools and techniques to review new and existing website content and user journeys, generating insights into user behaviour to guide and inform website development
Pay Rate: £14.63 per hour PAYE
This is a temporary, but possibly long term role.
N.B. – Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Giving yourself the best chance of success:
- Your CV needs to be current with your latest/present role, noting that we won’t be able to submit it with any unexplained gaps in employment. It will save time and thus improve your chances of success if we can put your CV forward immediately and without having to ask you for a revised version.
- Your CV must cover the “Essential Requirements” (see below) of the role, ideally by way of bullet points that directly address the “Essential Requirements” listed. Please include any DBS details and other qualifications called for.
- Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
- We cannot put forward covering letters, so please ensure that your CV in isolation contains all relevant information being called for.
- We recommend that you consider sending us by email (see * below) a suitably ‘tailored’ CV for each role that you apply for, noting that job boards, sites and aggregators will generally store only one version of your CV, which can be a bit limiting...
“Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Your address (including post code) and a telephone number so that we can reach you during working hours
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation
- The client requires answers to the following [please state within your CV]:
- What knowledge do you have of website technologies and other digital media?
- Do you have experience of writing and editing editorial/digital content
- Do you understand website accessibility standards and have experience implementing them?
- Do you have excellent writing abilities with good standards of grammar and spelling?
- What knowledge do you have of user experience best practice and website usability techniques?
- Strong IT skills including Microsoft packages
- ***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
Client Category: Local Authority
Division(s)/Disciplines involved: Digital Transformation Programme/Senior Web Analyst
Anticipated Length of Assignment: All of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. This opening assignment is for 2 months.
Hours per week: 37 Monday – Friday, normal working hours
Whilst our ads will appear on partner sites such as Indeed, they are also listed - and will appear first - on our own website: Triumph Consultants Limited: www.tclrec.com
- If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:
Job Ref: E Riding RQ349198
Temporary Senior Web Analyst (UX Designer) - Digital Transformation Programme
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.