.NET Developer

Dragonpass

Overview: Scale-up company building Mastercard's Travel Experiences digital loyalty offering via airport benefits. I managed the product and development for Mastercard Airport Experiences and Travel Experiences App and Web for a year, quadrupling the product offering in less than a year.
Product R&D - Web & App: Documented the technical proposition and wrote technical
product requirements to support the development activities (e.g., management briefs, RFI, RFPs, etc.). of 4 Mastercard digital products.
System Architecting: Investigated new SaaS, Cloud systems, and emerging technologies to integrate into Mastercard to boost process and product function inline with user and commercial objectives, including an AI Translation system.
Stakeholder Research: Worked closely with internal and external SMEs and 3rd partiesto gain insight into commercial and product strategy, translating into development requirements to build world-class products solutions.
API Management: Responsible for integrating and maintaining a vast range of API system integrations, and managing new integrations with suppliers and providers.
DevOps Design & Product Management: Implemented DevOps and Product Management processes to enhance group work outputs, communication, and knowledge tracking across the development lifecycle.
Service Delivery: Led the execution of terminal capability developments under initiative programmes and markets as needed, up to product launch of core systems: Global Airport Transfer service, Lounge network, Restaurant network, and Travel information integrated into multiple Mastercard and other bank apps and websites.
Internal Analytics Enhancement: Evaluated and integrated user analytics systems into the Mastercard, Visa, and Assurant products.
Team Building & Leading: Led a product team of 4 PMs to scale the product offering.
AI Solution Architecting: Ideated, scoped, tested, trained and integrated an AI translation system to drastically cut translation turn around times and costs, and provide quality localised content globally.
Feature & Module Research: Defined cohesive product strategies, functions, and key tracking metrics building deep consensus and alignment with all levels of stakeholder.
New Business & Internal Contribution: Worked across internal functions and third parties to assess, establish and manage partnerships for launching the product set.

MASTERCARD SENIOR PRODUCT OWNER

Convera

Overview: Led the onboarding transformation of Western Union business financial services division into a billion dollar Fintech branded Convera. I was focussed on the Digital Case Management solution for onboarding KYC exceptions screening and routing, and reimagining customer setup.
Digital Transformation: Supported the definition of product strategy & t roadmap and contributed to the evaluation and feasibility assessment of growth programmes. Strategised Convera's digital transformation from financial services to Fintech, spearheading the evolution of it's self-serve payment solutions.
Strategic System Architecture: Created the system architecture of the Digital Case Management solution, optimising KYC/KYB screening and outing of exceptions and customer data capture.
Collaborative Scope Definition: Collaborated with Product Managers, Senior Leadership, Operations, and Compliance SMEs to define business and user requirements.
Strategic Vision & MVP Concepting: Defined future-state vision and Minimum Viable Product for Pilot phase. Navigated project resource limitations & trade-offs.
Resource-Constraint Mitigation: Addressed resource constraints by optimising product scope and aligning development to requirements.
Training & Adoption Facilitation: Worked across functions including go to market, sales, commercial and market development teams to ensure training materials, compelling storytelling and market facing assets were effectively produced.
Cross-Functional Synergy: Worked seamlessly with diverse cross-functional teams to deliver impactful solutions amidst complex variables.

SENIOR PRODUCT MANAGER

Microsoft Azure

I consulted with Microsoft clients across SaaS, Nuclear, Security, Education Automotive, Non-profit, and Health sectors to obtain business insights and requirements. I would then construct a roadmap to attain the client’s objectives, whilst leveraging Microsoft’s feature suite to drive consumption and satisfy both stakeholders. Consultees were typically C-level Executives, Directors, and Development Teams.
Working with a vast array of clients on high value projects, some products I helped deliver included COVID-19 response application (February 2020), casino security system, smart car application and accompanying application, a community welfare application, educational platforms, e-commerce SaaS, and APIs. Other projects included data migrations, cloud architecture configurations and streamlining operations/costs. I was also quickly asked with training/mentoring new teammates to swiftly bring them up to practising standard post-induction training.
The projects required broad knowledge of multiple industries, technologies, and frameworks including .NET, .NET CORE, NODE.JS, JAVA, PHP, RUBY. I would always ensure a strong cadence had been established with my consultees in attempt to ensure future business, and on occasion clients would request to involve me on additional side projects after realising the value I could deliver.

CLOUD CONSULTANT

TheRightsXchange (TRX)

Founded by leading content and distribution veterans, TRX is a technology start-up aimed at transforming the TV/Film content distribution market with cutting edge software – manifesting as a SaaS license trading marketplace and suite of enterprise tools which deliver efficiency, increased revenue, and reach.
I began my professional career as a Customer Success Assistant, then fast-tracked to Manager. Additionally, I performed as Product Manager and Head of Marketing, as well as Sales capacities (pitching, demoing, market penetration and global/regional strategy, new business development and client entertainment) . I was involved with the Beta and Live launch, product iterations, road mapping, backlog management, requirement gathering, UI/UX design, testing, sales and business development, client entertainment to attain new/continued business, onboarding clients,
  special project assistance, troubleshooting, and marketing initiatives. Whilst working alongside high-profile prospects and clients (BBC, SKY, Lionsgate, Sony + more), notable activities in addition to smaller iterative enhancements include:
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Created and defined User stories and EPICs, product features & enhancements, and KPIs based on data insights, feedback, and market knowledge, then relayed product vision clearly and concisely to developers & wider team. Overhauled buyer registration process for easier access whilst protecting IP.
Wireframing a feedback system to seller-led campaigns on the platform.
Partially automated the seller onboarding process (full automation was not desirable in this case). Radically enhanced the searchability of content on the system via an indexed search.
Redefined backend functionality and UI to make the Customer Success Team more effective.
Set the business logic for the product and API.
Created User Dashboards, Chat functionality, the Campaigner feature (on-site push-marketing), overhauling the deal-making process, overhauling the UI of the site alongside external designers, and designing a mobile application.
Writing user stories and flows to ascertain optimal UX and conducting extensive UAT.
Logging and triaging issues, bugs, and blockers. Working with development to clarify business logic and desired behaviour, then QA’ing solutions.
Working alongside accomplished external Project Managers, Technical Operatives and other third-party organisations to understand internal processes to implement our API and drive integration and adoption of TRX. Enhanced internal process and project management by introducing our team to third-party software tools such as Trello and Monday.com.
Leading marketing strategy and designing intuitive campaigns for our clientele to increase their understanding of our product and amplify our website traffic. I would use Google Analytics to track the success of our campaigns, in addition to the analytics tools Mailchimp and Intercom provided.
Managing a Customer Success Team of 3, instructing development teams and training other personnel and clients leveraging my interdisciplinary skills and ability to act as a conduit between business divisions.

Product Manager, Customer Success Manager, Head of Marketing

Pearson Vue

Pearson Vue is a medium sized multinational company that delivers high-stakes exams that empower professions to certify and license individuals who safeguard and advance their communities across the globe. I was employed part- time at Pearson during my full-time masters. I managed an online contingent of professionals and mentored them across Managing and Growing Accounts, Understanding Customers, Structuring and Presenting Ideas, Making Decisions with Data, Building a Business Case, Commercial Awareness, Managing and Driving Projects, Managing Stakeholders, and Ideation and Innovation.

 ONLINE CONTINGENT MENTOR

The Nerve Music

tart-up aiming to disrupt the music sourcing and distribution industry.
Working alongside the co-founders whilst at Microsoft and external development team I managed the website creation, UI/UX design, Beta launch and subsequent iterations. I then provided a go-to-market strategy and co- managed the business’ launch initiatives and influenced early-stage team and infrastructure development.

Product Management and design and business launch

SiteScanner

Early-stage start-up aiming to shake up the property development industry via a revolutionary business model and the harnessing of new technologies.
Working alongside the founder whilst at Microsoft and alongside my MSc, I managed the concept-to-launch of business ops and website frontend, advised on market strategy, strategy to achieve proof-of-concept prior to approaching investors, providing insight into emergent technologies and how best to deploy these.

New business ideation, launch, technology strategy initiatives 

Technology Strategy, Product Management, Product Design,  Project Management

Technical consultancy, C# Development, Solution Architecture

Full Stack .NET / Angular development 

Full Stack Software Development

Publicis Media Group

Developing Publicis next gen ad campaign and analytics portal - called growth OS

Publicis Growth OS

MoD (sub contractor of Monitor IS)

Development of MoD incident reporting and learn system called : DURALS

MoD DURALS reporting web system

Johnson Controls

Developing JCI's next generation fire panel management software

Consys - Next gen fire panel management software

Full stack software engineer

Web application software service

DfE Digital and Technology

Part of a team building a tracking and payment system for the reformed continuing teacher professional development system. Contributions included:
- encouraging a focus on immediate delivery and agile practices with an inexperienced product manager
- contributions to the ruby on rails codebase
- weekly reporting back to eSynergy (my direct client) on the progress and goings-on in the project to help them keep the finger on the pulse of their project (reportedly very useful)
- reviewing code, contributing to discussions on how to build the systemPart

Contract Developer

C# Services

Deloitte

Working as part of an agile team using .NET Core to build APIs to handle complex business logic for a Lloyds of London insurance project. The project was to develop an online insurance system that allows brokers and underwriters to digitise various legal documents, discuss and make changes in real-time, and then distribute contracts for high-risk insurance agreements.

I was responsible for working with the business to identify, design and agree technical requirements in-line with the architectural vision and business requirements, implement API code in C#, write automated unit tests with NUnit and document all APIs in Jira and Confluence.

All team members peer reviewed each other’s work, followed a clearly defined build process in Jira, had stringent coding standards to adhere to, and also had to maintain at least 80% test code coverage whilst working to prevent any code smells (identified by Sonar Cloud).

The majority of deliverables followed a micro-service architecture, passing data to a containerised docker instance when running locally, or MongoDB Atlas for other environments. Services communicated via Azure Service Bus and were accessed via APIM with the aim of exposing specific endpoints to third parties in the future.

As an experienced developer on the project, I influenced technical decision making, promoting continual improvement of coding practices and architectural design choices.

API Development for Lloyds of London Insurance Project

3tc Software

It was my responsibility to oversee the development of various software packages used by the emergency services and local authority, varying from statistical analysis tools to Computer Aided Dispatch (CAD) systems. The systems were primarily built as C# desktop applications with integrations exposed via custom SOAP APIs. To reduce installation errors and minimise down time, I built a custom WPF installer that automatically registers application components and downloads any required software packages (MSSQL for example). 
A significant achievement was the design and development of a routing engine that calculates the fastest route to an incident (fire) based on current traffic flow, speed limits, one-way roads,
and vehicle limitations, finally generating turn-by-turn navigation instructions. To ensure that the algorithm could execute as quickly as possible, I overcame C# performance limitations by building a custom priority queue that uses a bit shift algorithm to rapidly sort items, ensuring that the highest-
priority item is always first in the queue.

Software Developer

CERN

Development of visualization software for the Compact Muon Solenoid (CMS) experiment at CERN. I developed software tools to provide an aesthetically pleasing way of analysing data captured during high-energy particle collisions, specifically for the Particle Flow team. All code was peer reviewed by senior
developers because performance and data accuracy were vital for the software to be usable. I had to follow strict coding guidelines and standards to ensure that all code produced was of the highest quality; the smallest miscalculation could have profound impact on the studies and theories being developed by the physicists.

Ashfield Healthcare

As solution architect for the global ATS and HCM systems, it was my responsibility to provide technical guidance that enabled the business to transition from multiple local architectures to a single global architecture, in-line with the global business strategies (cloud based and mobile
first). Throughout the project I liaised with all levels of the business, providing technical architecture and design artifacts, or concise progress summaries depending on the stakeholder(s) involved. I also played a key part in educating the business and creating a positive experience throughout the entire lifespan of both projects because they were the first 
applications launched as truly global applications within Ashfield.

It was my responsibility to manage the delivery of an order management system that is now used by one of the world’s leading suppliers of flu vaccines. Working to extremely challenging timelines and managing the complex requirements to accommodate data shared between our internal applications and client-managed applications, the project was not only successful in securing a contract worth over 3 million pounds to the UK business, but also positioned Ashfield as the obvious first choice partner for the flu-vaccination programme moving forward. The system was
built using Angular 6 (recently upgraded to 11) and C#.NET Core, leveraging a SQL database for storage. The SSO implementation was implemented through Azure and application hosting was on an EC2 instance in AWS.

Accountability for mentoring software developers within the UK. I helped to build a dynamic and highly motivated development team that enabled the business to adapt to the needs of a rapidly evolving market.

I also worked as part of a global initiative to establish an omnichannel capability within the business by leading the development of an internally developed solution. The goal was to improve the Business Intelligence capabilities by processing the various sources of customer data through a single application, whilst also improving our client offering, and reducing cost by decommissioning legacy solutions. The initial delivery phase included integration with our telephony platform to provide inbound and outbound call handling, click to chat, and detailed email analytics.

Before leaving the company I also formed a small team that is working to prove the business benefits of using AI and machine learning to reduce the overhead of back-office administration and help automate common tasks. The proof of concept (POC) was a chat bot that triages user intents to provide first-line support for common technical issues.

Expert, freelance ASP.NET Web API engineers