10 Month Contract, can extend up to 24 months! REMOTE WORK. You will be responsible for Develop customer-focused content, including UI copy, labels and definitions, in-flow and on-screen messages, and instructionalhelp (user assistance) content in compliance with standards and content strategy. Engage across multiple teams to gather and clarify content and requirements. Collaborate with User Experience teams to ensure consistency across deliverables to inform editorial standards and considerations. Deliver content in required formats working with internal customers to ensure deliverables support Business and Technology requirements. Work with project teams to establish timelines and due dates for specific deliverables and provide ongoing status. Estimate project scope and manage partner teamsrsquo expectations around process, deliverables, and timelines. Analyze content for consistency, accuracy, adherence to style and brand standards, and user experience implications. Provide content recommendations visually, when necessary (such as PowerPoint slides to show suggestions) Provide peer reviews and feedback as needed Candidates must have experience working with other teams but also able to successfully manage their time to complete their individual deliverables by the given deadline, which is often a very short turnaround. Qualified candidates will be required to complete an assignment of exercises within a 24-hour time period. The assignment will be given if the candidate is promising based on their resume and samples, and before the phone screen. Samples of UX writing are required. This includes screen content (field labels, button labels, etc.), messaging (errors, confirmations, etc.) as well as user assistance content (help, quick reference guides, etc.). Samples are best sent in Word or PDF form. Required Qualifications 5+ years of UX writing experience for online and mobile products. Demonstrated experience documenting wireframe content (UI copy) and interactive messages. (Samples required). Demonstrated experience creating content audits, plans and lexicons. (Samples required). Demonstrated experience creating customer-facing instructional and help copy, including relevant imagery from the productservice (screenshots or info graphics). (Samples required). Desired Qualifications Demonstrated experience with UX design processes, including UCD principles. Omni-channel (browser, tablet, smartphone) writing experience for responsive design. Demonstrated experience with American for Disabilities Act (ADA) accessibility compliance requirements and implications for content preferred. Previous experience with Financial Services preferred. Previous experience working with design systems and established standards preferred. Proficiency with MS Office Suite, Adobe Pro (X up), TechSmith Snagit (for screen capture, data scrubbing), SharePoint, Confluence, JIRA, Skype, Zoom, Invision, Invision Freehand, and standard browsersweb technologies. You are A strong writer with the proven ability to manage multiple deadlines and priorities to consistently meet partner expectations. Team oriented as each project requires close collaboration with various teams to develop content that best supports customersrsquo needs and complies with documented standards. Experienced in the Agile design methodology and the overall UX design process from idea to launch. Experienced documenting wireframe screen content and creating user-facing customer support content, content audits, lexicons, and plans to createimprove content. Able to work under strict deadlines and manage multiple, concurrent projects. Comfortable working with cross-functional teams to collaboratesolve design and content problems and leading content reviews to present a POV as well as gather inputfeedback. A resourceful self-starter.