hi there, thanks for stopping by.
What follows is a bit lengthy, but will give you a better idea of what we do, what a person in this role would do and how we work. Our only request is that you please read it all carefully to ensure the role is truly a fit before applying.
what we do
You know those websites that make it impossible to add an item to your cart, sign up for a newsletter or enter your credit card information? Sooo frustrating, right?! Instead of buying the pants or entering your email, you throw up your hands, mutter a curse word or two and immediately head over to YouTube to watch cat videos.
At surefoot, we make life easier for web surfers and shoppers like you.
We ease user frustrations, improve conversions, and provide quant/qual data to help our clients make sound, data-informed business decisions.
How, you ask?
In short, we formulate hypotheses based on data from sources like customer research, Google Analytics, and Hotjar, which allow us to identify the biggest friction points on our clients’ sites. Then, we validate or invalidate our hypotheses in the form of A/B tests, whose results we analyze to determine the optimal site experience.
ux researcher role and requirements
As a UX Researcher at surefoot, you will interact with project managers, UX designers and occasionally, our clients. Your primary role will consist of helping improve our clients’ websites by conducting user research and synthesizing the results to help identify and prioritize the highest-leverage A/B tests.
**Something important we want you to know ahead of time is this job may be a bit different than your standard research gig in that you won’t be working on a single site or app for several months in a row. Instead, you’ll be working on various projects for a variety of clients. One day it could be configuring a card sort, the next could be scheduling and conducting user interviews.
TL;DR – if you’re someone who enjoys “deep working” on the same product or app day-in-and-day-out, this gig probably won’t light your fire.
this role is probably a fit if the following excite you:
must-haves
nice-to-haves
nitty gritty details
our values and culture
Our values are extremely important to us and we stake the company on them. This means that even the Grand Poobah of Personas won’t be considered if our values don’t align.
give a damn. In case you haven’t noticed, this is a big one for us and we put it front-and-center in everything we do. We give a damn about our clients and refuse to waiver on doing what is best for them, even if it means less upside for us. We give a damn about our work, so we always go the extra mile to ensure we are proud of the things we stamp our names on. We give a damn about each other, so we strive to infuse kindness throughout our interactions – with clients, each other, our communities, and all those we meet. And finally, we give a damn about the environment, which is why we’re proudly Climate Neutral and partners of 1% For The Planet.
own your mistakes, learn from them, and move on. Our preferred path is to “fail fast”. In other words, identify your mistakes, take ownership, discuss what you learned, identify solutions for ways to correct them so they don’t happen again, and move on.
channel your inner entrepreneur. If a process or task is hindering you in some way, don’t wait to be asked to fix it. Like Nike says, Just Do It™. Make it work for you. Experiment. You’re a smart, capable person so don’t ask permission. Arrive with a well-thought-out solution that makes it easy for everyone to say “yes” to, you smarty, you.