Weymouth 5085545 Temporary Support Technician x2 – Business Improvement/IT Service Delivery
The purpose of this job is to help colleagues across the partnership to get the best from the technology available to them. To do this, you will act as the first point of contact for service users; championing their needs, ensuring that services are delivered to standard; and that problems and incidents are resolved as quickly as possible.
You will also help shape the future of IT services by supporting the service development and transition process, assisting in defining and on-boarding new services.
Key responsibilities:
- Receive and respond to service requests and incident reports, providing first line investigation and diagnosis and promptly allocating unresolved issues as appropriate.
- Proactively communicate with service users regarding service requests and incidents; and deliver training as required to ensure that service users can confidently use technology.
- Support the Client Services Team Leader in their Account Management function to ensure that the needs of services are understood and IT services are developed and delivered to meet these needs.
- Develop and maintain support documentation and other operational records including the asset register to support business continuity and compliance within IT.
- Carry out project based work and contribute to change programmes as required.
- Form an integral part of Problem and Incident Management Teams and Service Design and Transition Teams when required to do so.
- To support and promote a positive, strong, results-driven and customer-focused performance culture ensuring the provision of cost-effective, efficient and high quality services in line with identified needs.
Pay Rate: £13.75 per hour PAYE [negotiable for the right candidate]
This is a temporary, but possibly long term role.
N.B. – Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Giving yourself the best chance of success:
- Your CV needs to be current with your latest/present role, noting that we won’t be able to submit it with any unexplained gaps in employment. It will save time and thus improve your chances of success if we can put your CV forward immediately and without having to ask you for a revised version.
- Your CV must cover the “Essential Requirements” (see below) of the role, ideally by way of bullet points that directly address the “Essential Requirements” listed. Please include any DBS details and other qualifications called for.
- Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
- We cannot put forward covering letters, so please ensure that your CV in isolation contains all relevant information being called for.
- We recommend that you consider sending us by email (see * below) a suitably ‘tailored’ CV for each role that you apply for, noting that job boards, sites and aggregators will generally store only one version of your CV, which can be a bit limiting...
“Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Your address (including post code) and a telephone number so that we can reach you during working hours
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Experience:
- Minimum of 3 years’ recent experience of providing first line support to a wide range of end-users, diagnosing and resolving issues as quickly as possible
- Significant experience of problem solving and incident management within an IT environment
- Significant experience of service order fulfilment within an IT environment
- Significant experience of common IT hardware and software applications
- Experience of delivering projects
- Knowledge:
- An understanding of ITIL and Change Management Processes.
- Microsoft Windows 7 and 10
- Avaya Communications Manager (Telephone system)
- Administering and maintaining SCCM/In tune (System Centre Configuration Manager)
- Excellent knowledge of Microsoft packages.
- Administering and maintaining Microsoft Active Directory
- Basic knowledge of other operating systems such as Linux, Mac OS, Android, Blackberry Os etc.
- Excellent knowledge of the most commonly used office and desktop systems and products
- Sound knowledge of the principle technical infrastructure.
- Sound knowledge of the key applications in use within the Partnership
- Skills & Abilities:
- Excellent understanding of IT and how it can be used within the Partnership to deliver services and support transformation.
- Ability to apply the Partnership’s IT policies and procedures efficiently and effectively.
- Ability to maintain operational records.
- Ability to apply continuous improvement techniques.
- Sound problem solving skills.
- Sound project management skills.
- Excellent communication skills both written and oral
- Strong IT skills including Microsoft packages
- Must have a full driving licence and/or* access to a form of transport which allows the post holder to undertake the duties of the role. (*This refers to any candidate who has declared that they have a disability which debars them from driving)
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
Client Category: Local Authority
Division(s)/Disciplines involved: Business Improvement/IT Service Delivery/Support Technician
Anticipated Length of Assignment: All of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. This opening assignment is for 3 months.
Hours per week: 36 Monday – Friday, normal working hours
Whilst our ads will appear on partner sites such as Indeed, they are also listed - and will appear first - on our own website: Triumph Consultants Limited: www.tclrec.com
- If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:
Job Ref: Weymouth 5085545
Temporary Support Technician x2 – Business Improvement/IT Service Delivery
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.