Temporary Service Desk Analyst (Resources and Information Te...

Swindon RQ353959 Temporary Service Desk Analyst (Resources and Information Technology)

To provide 1st line IT support to Swindon Borough Council staff, partners and 3rd party suppliers.

To deliver a high quality service that meets the needs of the customers ensuring that consistent policies, standards and processes are understood and adhered to.

To work with the relevant Teams ensuring continual service improvement is embedded as an outcome of monitoring trends and incident management through the Service desk Service.

You will be expected to have good organisational skills and be able to use IT effectively in implementing tasks.

Must be able to work flexibly to meet the demands of the job including some out of hours working at either evenings or weekends.

Pay Rate: £9.90 per hour PAYE

This is a temporary, but possibly long term role.

N.B. – Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Giving yourself the best chance of success:

• Your CV needs to be current with your latest/present role, noting that we won’t be able to submit it with any unexplained gaps in employment. It will save time and thus improve your chances of success if we can put your CV forward immediately and without having to ask you for a revised version.
• Your CV must cover the “Essential Requirements” (see below) of the role, ideally by way of bullet points that directly address the “Essential Requirements” listed. Please include any DBS details and other qualifications called for.
• Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
• We cannot put forward covering letters, so please ensure that your CV in isolation contains all relevant information being called for.
• We recommend that you consider sending us by email (see * below) a suitably ‘tailored’ CV for each role that you apply for, noting that job boards, sites and aggregators will generally store only one version of your CV, which can be a bit limiting...

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

• Your address (including post code) and a telephone number so that we can reach you during working hours
• Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
• Your availability to work either immediately, or at short notice.
• Qualifications:
  • GCSE or equivalent in 5 subjects including English and Mathematics
• Knowledge & Skills:
  • Excellent communication skills to include: in person, meetings, presentations, telephone, e-mail, remote control, reports.
  • Ability to get on with people and deal with difficult situations calmly
  • Proven planning and organisational skills
• Experience:
  • Telephone support experience in a customer service role
  • Active Directory experience desirable
  • Experience of supporting IT Users
  • Highly Motivated with a Positive Professional attitude
  • Desire to provide a high standard of service
• Strong IT skills including Microsoft packages

Other preferable/desirable details to include on your CV, if applicable:

• Any local authority/public sector experience
• Any relevant qualifications held or being studied for

Client Category: Local Authority

Division(s)/Disciplines involved: Resources/Information Technology

Anticipated Length of Assignment: All of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. This opening assignment is for 2 months.

Hours per week: 37 Monday – Friday, 08.00 – 16.00

Whilst our ads will appear on partner sites such as Indeed, they are also listed - and will appear first - on our own website: Triumph Consultants Limited: www.tclrec.com

• If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:

Job Ref: Swindon RQ353959

Temporary Service Desk Analyst (Resources and Information Technology)

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.