South Tyneside 5159910616517 Temporary ICT Platform Support Officer - Information Technology
An ICT Platform Support Officer is required to provide technical support services for corporate ICT systems including computer servers, operating systems, computer applications, database management systems, system software, production control, security and storage systems.
The postholder will need to be able to work outside of office hours and have a full current driving licence or access to a means of mobility support.
Duties to include:
- Identify, evaluate and assist procurement of appropriate corporate ICT systems
- Install, configure, maintain, upgrade and support corporate ICT systems
- Provide advice, guidance and consultancy to members and staff, as required
- Maintain appropriate documentation for corporate ICT systems
- Work in partnership with Groups ICT units, suppliers and contractors to produce a co-ordinated, effective and efficient service to the Council
- Ensure effective communications with customers to ensure their needs are addressed in a professional manner
- Be highly motivated, highly skilled, with multi-disciplinary skills to keep pace with the industry and bring your expertise to bear in supporting a range of customers
Pay Rate: £15.32 per hour PAYE
This is a temporary, but possibly long term role.
N.B. – Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Giving yourself the best chance of success:
- Your CV needs to be current with your latest/present role, noting that we won’t be able to submit it with any unexplained gaps in employment. It will save time and thus improve your chances of success if we can put your CV forward immediately and without having to ask you for a revised version.
- Your CV must cover the “Essential Requirements” (see below) of the role, ideally by way of bullet points that directly address the “Essential Requirements” listed. Please include any DBS details and other qualifications called for.
- Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
- We cannot put forward covering letters, so please ensure that your CV in isolation contains all relevant information being called for.
- We recommend that you consider sending us by email (see * below) a suitably ‘tailored’ CV for each role that you apply for, noting that job boards, sites and aggregators will generally store only one version of your CV, which can be a bit limiting...
“Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Your address (including post code) and a telephone number so that we can reach you during working hours
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- ITIL Foundation
- Knowledge & Skills:
- Good verbal and written communication skills
- Good organisational skills
- Good interpersonal skills
- Ability to work under pressure to meet deadlines
- Ability to work effectively as part of a team
- Experience:
- Significant work experience in an ICT server support environment
- Experience in supporting at least 2 of Windows 2008/2012/2016 Server and CITRIX XenApp applications
- Experience in supporting at least six of the following products: Web Content Filtering, DNS, DHCP, Exchange 2010, Anti-Virus products, Email Filtering, Enterprise Storage Solutions, Enterprise class backup/restore, Powershell or similar scripting language
- Active Directory 2008
- Experience of installation, configuration and deployment of virtual machines using VMWare ESX 3.5 or VMWare vSphere 5/6
- Flexible approach to work
- Able to work outside of office hours
- Full current driving licence or access to a means of mobility support
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
- Degree in an ICT subject
- One or more MCP qualifications
- Significant and relevant work experience in an ICT server support environment
- Experience of supporting Microsoft SCCM
- Experience of supporting Microsoft SCOM or similar Enterprise Monitoring solution
- MS Exchange 2007/2010/2016
- Linux/Unix
- Storage Area Networks
- Capacity Management
- Performance Management
- Management and support of Platform Security techniques
- Knowledge of business applications and web technologies
- ITIL Service Management Processes
Client Category: Local Authority
Division(s)/Disciplines involved: Information Technology
Anticipated Length of Assignment: All of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. This opening assignment is for 6-7 months.
Hours per week: 35-37 Monday – Friday, normal working hours
Whilst our ads will appear on partner sites such as Indeed, they are also listed - and will appear first - on our own website: Triumph Consultants Limited: www.tclrec.com
- If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:
Job Ref: South Tyneside 5159910616517
Temporary ICT Platform Support Officer - Information Technology
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.