Sanctuary 1000243310616665 Temporary Housing Officer - Housing
A Housing Officer is required to deliver a high quality housing management service that meets the identified needs of customers and the wider community in line with Sanctuary Housing Services’ business plan.
The job sits within Housing which manages homes across England, providing general rented housing, market rent properties, shared ownership and home ownership accommodation. The postholder will also need a flexible approach with some weekend and evening work required.
Duties to include:
- Deliver a high quality housing management service that meets the needs and expectations of current and future residents and the wider community in line with Sanctuary Housing Services business plan
- Provide effective tenancy and resident management in line with the prescribed policies and practices to build community cohesion
- Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing's customers and to minimise potential risks
- Ensure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence
- Develop, build and maintain relationships with tenants and other key stakeholders to ensure the effective management of housing services, identifying any shortfalls in service delivery and ensure these are acted upon
- Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group’s Record Management and Data Protection policies
- Manage the recruitment, performance and development of quality staff to ensure that skilled staff are available to meet business needs and individual accountabilities
- Contribute, as appropriate, to special programmes and projects in support of the Group’s objectives
Pay Rate: £15.77 per hour PAYE
This is a temporary, but possibly long term role.
N.B. – Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Giving yourself the best chance of success:
- Your CV needs to be current with your latest/present role, noting that we won’t be able to submit it with any unexplained gaps in employment. It will save time and thus improve your chances of success if we can put your CV forward immediately and without having to ask you for a revised version.
- Your CV must cover the “Essential Requirements” (see below) of the role, ideally by way of bullet points that directly address the “Essential Requirements” listed. Please include any DBS details and other qualifications called for.
- Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
- We cannot put forward covering letters, so please ensure that your CV in isolation contains all relevant information being called for.
- We recommend that you consider sending us by email (see * below) a suitably ‘tailored’ CV for each role that you apply for, noting that job boards, sites and aggregators will generally store only one version of your CV, which can be a bit limiting...
“Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Your address (including post code) and a telephone number so that we can reach you during working hours
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Qualifications:
- Numeracy and literacy to the equivalent of GCSE Maths and English
- NVQ3 in relevant area
- Full current driving licence
- Knowledge & Skills:
- Excellent understanding of written and spoken English
- Excellent communication skills
- Good negotiation and presentation skills
- Ability to extract and interrogate data
- Experience of using housing management software
- Email and internet communications
- Experience:
- Recent experience of undertaking a similar role
- Proven experience of delivery high quality tenancy services
- Proven experience of working to deadlines and prioritising workloads
- Proven experience of good practice resident involvement activities
- Working knowledge of relevant regulations and good practice
- Proven experience of analysing and diagnosing problems and implementing solutions
- Strong IT skills including Microsoft packages, including Word & Excel
- The postholder will also need a flexible approach with some weekend and evening work required
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
- Institute of Housing qualification
- Experience of managing staff
Client Category: Local Authority
Division(s)/Disciplines involved: Housing
Anticipated Length of Assignment: All of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. This opening assignment is for 5 weeks.
Hours per week: 35-37 Monday – Friday, normal working hours
Whilst our ads will appear on partner sites such as Indeed, they are also listed - and will appear first - on our own website: Triumph Consultants Limited: www.tclrec.com
- If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:
Job Ref: Sanctuary 1000243310616665
Temporary Housing Officer - Housing
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.