Norfolk 8342710602315 Temporary Customer Support Assistant (Systems Support team) - Business Support & Development
To provide high quality first line support to Liquidlogic and ContrOCC users contacting the Liquidlogic Helpdesk – either resolving calls at source or referring unresolved calls on to more senior colleagues in the team
- To log, update and close contacts within the Assyst call management system to maintain an accurate record of contacts received and their status
- To feed call patterns/themes back to the Customer Support Team Leader to assist with the further development of customer support communications and materials
- To cleanse Liquidlogic and ContrOCC data as reported by system users to ensure data quality, integrity & accuracy of the system
- To review and process new Liquidlogic and ContrOCC system access requests in role as data owner
- To cleanse Liquidlogic and ContrOCC data to support operational business requirements at a global system level where known data quality issues have been identified and prioritised by the Customer Support Team Leader
- To assist with the development of best practice guidelines for maintenance of data quality for use within the team
Pay Rate: £9.16 per hour PAYE
This is a temporary, but possibly long term role.
N.B. – Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Giving yourself the best chance of success:
- Your CV needs to be current with your latest/present role, noting that we won’t be able to submit it with any unexplained gaps in employment. It will save time and thus improve your chances of success if we can put your CV forward immediately and without having to ask you for a revised version.
- Your CV must cover the “Essential Requirements” (see below) of the role, ideally by way of bullet points that directly address the “Essential Requirements” listed. Please include any DBS details and other qualifications called for.
- Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
- We cannot put forward covering letters, so please ensure that your CV in isolation contains all relevant information being called for.
- We recommend that you consider sending us by email (see * below) a suitably ‘tailored’ CV for each role that you apply for, noting that job boards, sites and aggregators will generally store only one version of your CV, which can be a bit limiting...
“Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Your address (including post code) and a telephone number so that we can reach you during working hours
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Your DBS check number and date of issue, please. Typically, our clients will nowadays be looking for your DBS to be portable, which is to say supported by a subscription to the DBS updating service. Giving us your disclosure number and issue date with, or better still on, your CV really will help speed things along for you.
- Qualifications:
- English and Mathematics GCSE A-C or equivalent plus 3 other subjects
- Knowledge & Skills:
- Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions
- Good communication skills with a positive approach to customers
- Good problem-solving skills
- Able to cope well and respond calmly under pressure
- Organised, logical and methodical
- Good team worker
- Able to work methodically, reliably and with minimum supervision
- Experience:
- 1 years’ experience using social care systems daily
- 1 years’ experience in a customer-facing role
- 1 years’ experience of using Microsoft Office products – especially Excel
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
Client Category: Local Authority
Division(s)/Disciplines involved: Business Support & Development
Anticipated Length of Assignment: All of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. This opening assignment is for 2 months.
Hours per week: 35-37 Monday – Friday, normal working hours
Whilst our ads will appear on partner sites such as Indeed, they are also listed - and will appear first - on our own website: Triumph Consultants Limited: www.tclrec.com
- If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:
Job Ref: Norfolk 8342710602315
Temporary Customer Support Assistant (Systems Support team) - Business Support & Development
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.