This job has expired.
Jenrick Group
Expired

Telecomms Engineer

Cambridge (On-site)

Location restricted
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  • Telecomms Engineer
  • £385 per day
  • 3 month contract starting immediately
  • Role based in Cambridge


As one of the most revered leaders in their industry, this technology led organisation is widely regarded as one of Britain’s global success stories. This is a fantastic opportunity to join them as we are looking for an experienced Telecomms Engineer.


We are looking for an experienced Unified Comms Engineer to join our team and provide engineering support expertise to our core platform consisting of Skype for business Online, Exchange Online, Office 365 E5 and ShoreTel.


Key will be ensuring users within the business can communicate effectively with particular emphasis on audio and telephony.


The contractor will have excellent skills around Skype for Business and ideally ShoreTel (or other equivalent PBXtelephony knowledge acceptable), with demonstrable experience of working on client sites where both have been deployed (SFB and legacy PBX). Strong commercial exposure to Exchange Online is also essential, as is experience supporting of Office 365.


Previous experience of working in a large, fast-paced financial services environment is essential. A solid understanding of ITIL principles is also required.


Primary Duties / Responsibilities
  • You will be accountable for delivering the Architects vision into production. At the same time you are also expected to feedback and bring your subject matter expertise to help advice the architecture team.
  • You will be involved with project activity relating to UC. For example, migrating users between systems. You will be accountable for carrying out the technical elements of this project work following the process for change management.
  • You will be expected to look at how to improve project activity continually evaluating how we can better serve our end users.
  • You will be technically accountable for ensuring all project work is ultimately transitioned to the BAU team for ongoing support. This will entail developing processes that the service desk can follow and communicating this effectively to them.
  • You will be expected to be able to communicate effectively at different levels verbally and via electronic communication. Communicating with the business how the technology meets their functional requirement through to being able to communicate with SDOs to ensure technical requirements are met.
  • You will provide support, challenge and clarification to project managers to ensure they are confident in delivering the project’s key objectives
  • Working with training leads you’ll develop the communications material for training deliverables and support project managers and workstream leads in engagement events, forums and workshops etc.
  • You will be the escalation path for the service desk as the ultimate accountable technical resource. You will be expected to understand the end to end solution and its interactions. You will need to directly resolve issues escalated or ensure the correct SDO is engaged, be that Microsoft. Carrier etc.
  • You will look to stop repeat issues occurring or create knowledge-based articlesprocedures so that the service desk can resolve future issues without the need to escalate to you
  • You will work with the SDO to look at overall system performance with the view of continual improvement. The framework you are expected to operate in is as outlined by industry best practice (For SFBTeams Namely Practical Guidance for Cloud Voice (Formerly SOF) and ITL)
  • You will be expected to participate in major UC incidents to return service to operation as quickly as possible. You will also be expected to carry out PIRs
  • You will be accountable to set policy for areas where you are the technical authority. For example, number normalization and dial plans within the company. You will be expected to publish and maintain any and all such policies.
  • You will be accountable for technically ensuring desk phones are operating at the correct firmware level, evaluating new firmware releases and new devices.
  • Ultimately, technically the buck stops with you for your area of accountability. You will have a passion for technol

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