Technical Support Engineer / MAC
Day Rate: £150 - £200
Length: 12 Months
Location: London
Job Role & Responsibilities:
My Client is seeking a technically literate, highly motivated MAC Support Engineer to provide world-class customer support. You will analyse, research, and resolve complex technical issues, with a strong focus on Linux, Mac, and Windows operating systems and related hardware.
Main responsibilities
- Manage small projects and provide technical leadership to Helpdesk administrators.
- Provide a high level of customer satisfaction through ownership, resolution and appropriate escalation of issues and trouble tickets; maintain proactive and timely communication with customers via multiple mediums (voice, tickets, email, IM).
- Act as a strong technical resource and escalation point for multiple technologies, including Mac and Linux desktop systems.
- Develop tools to improve helpdesk efficiency and productivity.
- Develop and document processes and procedures for improving efficiencies and decreasing response times.
Technical Skills
- Experience maintaining Linux operating systems, hardware and packages.
- Experience administering Mac\Windows client operating systems and packages.
- Demonstrated history of working on multiple projects simultaneously.
- High level of competence with Mac OS, Windows and Ubuntu Linux operating systems.
- Knowledge of packaging, scripting and automation.
- Strong knowledge of networking fundamentals and protocols (DHCP, DNS, HTTP, basic switching).
GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.