SQL Server Premier Field Engineer (Remote)

SQL Server Premier Field Engineer

This role involves travel around the UK and the opportunity to work remotely too.

Do you want to make the difference for customers with your passion for technology and innovation, supporting them to be more and achieve more?

Are you interesting in working in a team of outstanding technology professionals who, as trusted advisors and subject matter experts, help organisations to achieve their technology potential?

The Premier Field Engineering (PFE) team provides technical support for Premier customers worldwide through onsite and remote support services. PFEs act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. Most of the work is proactive deliveries to Premier customers.

Top Three Required Skills

1. Databases and analytics -> SQL server, MySQL, Oracle
2. Data Warehousing
3. Business Intelligence -> Power BI , NoSQL

Other Required Skills

• SQL Server 2014, SQL Server 2012, SQL Server 2008 R2, SQL Server 2008.
• Exposure to and some knowledge about SQL Server 2016
• SQL Server Integration Services, Reporting Services, Analysis Services, Power BI
• Fair knowledge on Windows clustering - Windows 2008 R2, Windows 2012 and Windows 2012 R2.
• Deep technical knowledge/experience on SQL HA/DR solutions.
• Practical experience troubleshooting performance problems, query tuning and optimization.
• Experience delivering and/or authoring technical training
• University degree, preferably in Computer Science. Will consider related equivalent experience.
• Ability to work independently with minimal management supervision
• Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans, participating in on-call shifts, having a willingness to go the extra mile and professionally communicating to all parties involved.

Bonus Skills

• SQL programming skills in one of the following: VB, VBA, C++, .Net, VBS, Jscript.
• Experience with network captures and network troubleshooting.
• PowerShell V2 skills including scripting would be an advantage.

Responsibilities

• Act as a resource for on-going SQL planning and deployment.
• Help with analysis of migration to new SQL environments.
• Provide SQL workshops and training for customer's existing support staff.
• Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues.
• Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments.
• Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting.
• Partner with Premier Service Delivery Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and management.
• Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission.
• Develop a working relationship with the Consulting Services team, SE and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals.
• Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.