The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.
Enter NICE Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents with whom they will naturally and effortlessly click. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.
NICE Mattersight helps companies make positive conversations with their customers the rule, not the exception, by fostering emotional connections that turn complainers into fans.
Who you are:
NICE Mattersight is seeking a Software Developer to join our Routing Analytics Team. The ideal candidate is someone who is excited about working in a data-driven environment on applications built to mine, ship, store, analyze, and utilize big data.
We are looking for someone who is passionate about software development, has a strong desire to share knowledge with others, wants to keep abreast of industry best practices, and can work remotely as a member of a distributed (US-based) team. Candidates should know or be willing to learn multiple languages and environments ranging from Kubernetes, AWS Serverless, VMware, .NET Core, Python, and Hadoop, and candidates should be passionate about continuous integration and continuous delivery with an eye towards weekly deployments. We would love to hire someone who wants to become an expert in .NET and related technologies, while being able to contribute meaningfully on our Python applications as needed. This is a great opportunity for an experienced C# developer to get experience in big data!
What you’ll do:
For this position the successful candidate will perform design, development, testing, and sustaining engineering tasks within the Microsoft .NET Core framework using C#, as well as in Python and Spark scripts within a Hadoop cluster. The candidate will also work with Kubernetes, Jenkins, Helm, and related technologies in their day-to-day work. This position requires proficiency with unit testing and the related tools (XUnit, Postman, Newman, etc)
What you bring to the table:
What differentiates you as the best:
NICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.