Looking for a strong ServiceNow Developer and Admin.
Perform day to day administration of the Service-Now tool.
Maintain business services and configuration item relationships in Service-Now tool.
Develop and manage application code, user interface, and third-party integration components.
Develop necessary development documentation as needed e.g. technical design, developer notes, etc.
Performs core configuration tasks including system policies, business rules and client scripts.
Manages users, groups and roles.
Manages data with Tables, the CMDB, Import Sets, and Update Sets.
Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
Performs migration activities Dev to QA, QA to Prod.
Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.
Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
Deep understanding of REST, WSDL, JSON and ability to integrate with other third party applications like SPLUNK, APP Dynamics etc.
Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.
Experience working with email notifications, inbound actions, reports, gauges, and home pages.
Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
Working on creation and customization of complex workflows and custom workflow activities.
Worked with transform maps, data sources and different transform scripts for data loads and management.
Working with schedule jobs, events and triggers to manage business needs and handle background work.
Working with complex UI customization and UI macros.
Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad.
Working knowledge of Performance Analytics and Reports.
Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
Support clients and internal business processes based on ServiceNow platform.
In particular, deployed Incident & Problem Management, Asset management and CMDB, Change & Release management, SLM, Service Catalog with customization and build in-house applications.
Assist in developing new custom applications or customizing OOTB applications.
Design testing plans and carry out the testing for the above.