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Remote

ServiceNow Developer/Admin

1 year ago
Reston, VADAtec

Looking for a strong ServiceNow Developer and Admin.

Responsibilities :

  • Perform day to day administration of the Service-Now tool.
  • Maintain business services and configuration item relationships in Service-Now tool.
  • Develop and manage application code, user interface, and third-party integration components.
  • Develop necessary development documentation as needed e.g. technical design, developer notes, etc.
  • Performs core configuration tasks including system policies, business rules and client scripts.
  • Manages users, groups and roles.
  • Manages data with Tables, the CMDB, Import Sets, and Update Sets.
  • Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
  • Performs migration activities Dev to QA, QA to Prod.
  • Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.
  • Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with other third party applications like SPLUNK, APP Dynamics etc.
  • Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.
  • Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.
  • Experience working with email notifications, inbound actions, reports, gauges, and home pages.
  • Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
  • Working on creation and customization of complex workflows and custom workflow activities.
  • Worked with transform maps, data sources and different transform scripts for data loads and management.
  • Working with schedule jobs, events and triggers to manage business needs and handle background work.
  • Working with complex UI customization and UI macros.
  • Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad.
  • Working knowledge of Performance Analytics and Reports.
  • Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
  • Support clients and internal business processes based on ServiceNow platform.
  • In particular, deployed Incident & Problem Management, Asset management and CMDB, Change & Release management, SLM, Service Catalog with customization and build in-house applications.
  • Assist in developing new custom applications or customizing OOTB applications.
  • Design testing plans and carry out the testing for the above.

Certification Requirements:

  • ServiceNow certification (preferred).

Job Type: Contract

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