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Job Summary Full Job Description
Interacting daily within ServiceNow to Managing Customer Incidents and Request related to the build and implementation of ServiceNow Applications, Modules, etc.
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flow diagrams, etc. Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
Apply Agile software development practices for customizations to the platform and applications Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.)
Perform integrations with web services using SOAP or Rest Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Development of requirement integration components (SSO, LDAP, etc.)
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
Effectively manage and execute high level tasks assigned via 'stories' Assists junior analysts through project(s) lifecycles
Manages work against an often demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Flexible and has the ability to manage multiple projects concurrently
Working with in a team environment to strive for Implementation Customer Satisfaction scores of 90% or better
Duties & Responsibilities
This project includes a custom integration with oAuth, automation through workflows, ACL creation, and catalog work.
Interacting daily within ServiceNow to Managing Customer Incidents and Request related to the build and implementation of ServiceNow Applications, Modules, etc.
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flow diagrams, etc. Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
Apply Agile software development practices for customizations to the platform and applications Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.)
Perform integrations with web services using SOAP or Rest Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Development of requirement integration components (SSO, LDAP, etc.)
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
Effectively manage and execute high level tasks assigned via 'stories' Assists junior analysts through project(s) lifecycles
Manages work against an often demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Flexible and has the ability to manage multiple projects concurrently
Working with in a team environment to strive for Implementation Customer Satisfaction scores of 90% or better
Qualifications Experience/Education Required
Experience with JavaScript required.
Experience with recent ServiceNow versions – Madrid (acceptable), New York (ideal). Experience with ServiceNow update sets and Integrations are required.
Skills Required
ServiceNow Foundations (Admin) and Certified Implementation Specialist - ITSM
Background in either software development or IT Service Management, Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus).
Understanding of Agile based approach to software development (SCRUM experience a plus) Working Knowledge of the SAIF Methodology Ability to work remotely and largely unsupervised, and to deliver to written requirements.
Effective communication skills via verbal and non-verbal methods.
Strong attention to detail
Problem solving ability Knowledge of, or preferably experience with, Performance Analytics, Robotic Process Automation, Database-level integrations/ETL Experience in use case, functional and user acceptance testing.
* Skills Preferred
Experience with web based programming languages a plus - Angular JS, XML, JSON, html, css and similar are valuable.