Senior IT Engineer (Remote)

Description: This position reports to the CEO and will serve as lead customer facing design, implementation & support services related to Windows desktop/server, Active Directory & Azure AD systems. This role will also take lead in strategy & support for company’s internal Windows system environments.

Primary Responsibilities:

• Be the company’s leading subject matter expert (“SME”) on design, implementation and support of prospect/customer systems, including:

o Windows Server & Desktop
o Windows VDI
o Active Directory & Azure AD systems
o Office 365 Cloud Services
o Related Windows and AD system application, services
and components

• Develops Windows system specifications that address customer

and company business requirements and recommended best
practices and standards.

• Direct management of on premise and cloud-based environments

for Windows server, email and key business applications, including O365, One Drive, Office Applications and mobile device management.

• Assist in developing service & support staff with training curriculums and certification requirements related to Windows, Azure AD and related competencies.
• Lead by example in utilizing company service and project management systems to successfully resolve reported issues and deliver new services on time and ahead of expectations.
• Monitor serice & project reports & systems to identify critical customer needs and areas for improvement of processes, productivity and ultimate customer satisfaction.
• Lead by example while servicing #TOP customer and internal staff:

o Making and taking calls to/from #TOP customers to assist with documented
customer needs
o Obtaining additional customer/issue information where needed
o Meticulously documenting customer interactions, questions, issues and resolutions o Authoring & publishing internal and customer portal knowledge base articles to
enable better & faster “customer self-service” & internal issue resolution.

• Provide management with daily & weekly project reports as directed.
• Be accessible, responsible and available with regular communication to customers and designated management, staff and peers via phone, email, crm, helpdesk, and other tools as directed.
• Be creative, share ideas, show initiative, lead with courage & have fun!

Qualifications & Skills:

• Minimum: 5+ Years of production Windows Server & Active Directory Administration
• Minimum 2 years of experience in Microsoft Azure.
• Experience in implementing images and disks.
• Good understanding of storage concepts.
• Solid experience of Internet and IP networking concepts.
• Solid understanding of Azure Active Directory.
• Experience integrating Azure AD with Windows based AD.
• Experience integrating applications with Azure AD.
• Understanding of Cloud Service & roles.
• Experience in Deploying, Managing and Monitoring Cloud Services.
• Experience in Windows PowerShell scripting
• GOOD to Have: Understanding of Azure SQL
• GOOD to Have: Experience in designing and Implementing Azure Site Recovery

and Azure Backup

• GOOD to Have: Azure certification Implementing Microsoft Azure Infrastructure Solutions

MUST HAVE:

• Passionate customer servant
• Excellent communication & collaboration skills.
• Excellent “listener”
• Excellent problem-solving skills
• Experience handling stressful customer facing issues
• Advanced PC skills
• Advanced email & cloud applications experience
• Able to learn (& teach) new skills quickly and competently
• Excited to gain new experience.
• Lots of Enthusiasm!
• Have fun!

Job Types: Full-time, Contract

Experience:

• Windows Active Directory: 5 years (Preferred)

Required travel:

• 25% (Preferred)

Contract Length:

• 3 - 4 months

Contract Renewal:

• Likely

Work Location:

• Fully Remote
• On the road

Benefits:

• Flexible schedule

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma