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Senior Dynamics 365 CRM Consultant - International Travel

Great rateBerkshire (On-site)

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A leading Technology company based in Reading are seeking a Senior Dynamics 365 CRM Technical Consultant to join their team on a contract until June 2019.

Building upon solid IT project experience, the consultant will work with partners to assist customers allowing them to maximise their investment in technology and the delivery of high-quality engagements around solution areas, technologies, services and products in diverse client environments.?

You will play a key role in managing partners and off-shore teams as part of the overall services delivery model. Additionally, you will contribute to the mapping of industry specific requirements to the functions of the Dynamics 365 Customer Engagement platform. Identifying solution gaps and developing solution options, such as the inclusion of components from Independent Software Vendors, other products or customer-specific customisation's, is also crucial in this role.

This is a unique opportunity for individuals with an extensive CRM solution background and will require a deep industry knowledge and the ability to design solutions by mapping customer business expectations to reusable end-to-end business application solutions. This position will focus on delivery of the largest, most complex, and most strategic projects and will require 80% of international travel.

Responsibilities:

  • Drive client workshops to demonstrate product capabilities and gather customer requirements
  • Analyse requirements and design technical solutions to meet business goals, objectives and functional/non-functional requirements in alignment with architectural standards
  • Disposition requirements to be addressed by out of the box features, via standard configuration and via customisation
  • Be responsible for leading and/or development tasks related to Dynamics CRM
  • Support the development of test scenarios/scripts and coordinate client testing of developed solution
  • Develop appropriate requirements, design, testing and deployment documentation to support the solution delivery
  • Provide subject matter expertise to customers around implementation methodologies and how to successfully deploy CRM solutions
  • Working with other team members and leaders, proactively identify and mitigate/resolve risks and issues
  • Contribute best practices, lessons learned and IP from projects to the global community with focus on continuous improvement
  • Foster senior level client relationships and engage with senior level client stakeholders to gather requirements, develop plans and drive solution success

Skills and experience:

  • Must be able to code and customize Dynamics CRM
  • Willingness to travel across EMEA (80% mobility) - focus at the moment is Switzerland and NL
  • CRMO latest version experience
  • Ability to apply advanced analysis skills in principals of the Dynamics 365 Customer Engagement Solution to provide detailed, reliable solutions and estimates for service implementation.
  • Up-to-date and in-depth experience with implementations of large CRM solutions, such as Microsoft's Dynamics 365 CE and/or competitive CRM solutions such as Salesforce, SAP or Oracle.
  • Understanding of competitive technology to accurately assess feasibility of migrating customer solutions from, and/or integrating with customer solutions
  • Advanced business knowledge in Customer Relationship Management, Marketing, and/or Field Services, and relevant fields within one or more industries.
  • Knowledge in Cloud environments (IaaS, PaaS, SaaS) with relative experience in Microsoft Azure, Amazon Web Services or similar.
  • Provide quality oversight throughout the entire project lifecycle.
  • Ability to thrive under pressure and demonstrate proficient management skills.
  • Deliver effective strategic presentations to audiences of varied sizes
  • A sincere passion for the customer
  • Extensive, relevant work experience including expertise in enterprise architecture and business solutions deployment.
  • Knowledge in C# development, CE plugin development and JavaScript is a plus.

If you feel you fit the above criteria, please apply today.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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