Unified Communications (UCaaS, Contact Center (CCaas) and Communications Platform (CPaaS) are exciting growth areas within the IT industry, combining multiple technologies across many different platforms and solutions, within channels such as; voice, chat, social media, IoT, AI, Big Data and a host of other elements. SOFTEL is a multi-vendor Service Integrator, opening the door from Microsoft core development skills across Cisco, Genesys, NICE inContact (among many others) and many of the third-party technology vendors who support contact centers and unified communications.
A successful candidate will bring with them the capability to deliver a series of training sessions to two system administrators on Office 365 to a customer based in Maryland. The training will be delivered remotely through a series of sessions scheduled on contiguous days by a live trainer. The program must include a final knowledge test and lab sessions.
This is a position that requires an individual who has ample experience in delivering quality training to trainers. Excellent verbal and written communication skills are demanded as well as the ability to exhibit a high level of comfort and professionalism while interfacing directly with technical and non-technical customers.
Core skills and talents to succeed
- Expert level skills in Microsoft Office 365 (Migration, Support, etc.)
- Experience and/or certification in Training for Trainers
- Microsoft Certified is a must
- Experience with Outlook/Exchange Active Sync
- Microsoft Admin experience (Active Directory, Azure Active Directory, etc.)
- Experience with OneDrive and SharePoint
- Experience in Microsoft Teams
- Strong troubleshooting and problem-solving skills
- Strong self-motivation and initiative
- Ready to provide technical training during Business Hours EDT (8:30 am – 5:00 pm)
- Strong command of the English language both written and spoken
Job Types: Temporary, Contract
- Training: 3 years (Required)
- Microsoft Certified Trainer (Preferred)
- 3 - 4 months
- 2 months or less
- Fully Remote
- 2 - 4 weeks
- 1 - 3 months