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Jira Consultant
Sunnyvale, CA
Responsibilities include:
3rd level support for user questions and requests for assistance with JIRA and Confluence Requests include access, permissions, answering how-to questions, setting up new teams, and how to write queries and dashboards.
Management of team support ticket queue and SLA tracking
Onboarding new teams: creating JIRA projects, Confluence spaces
Creation and maintenance of how-to information for users
Configuration of permissions, fields/workflows/screens, templates
CSV Imports
API Requests/Integrations
Application testing of plugins and upgrades
Coordination of UAT with users for plugins/upgrades
Integrations with JIRA via Rest API or plugins
Groovy Scripting / JIRA Automation
Work with users to understand their requirements, find solutions with existing configurations/plugins and communicate the requirements to the JIRA Product Owner