ITSM Developer - 6 Months - Maidenhead
Duties:
The System developer will provide on-going technical assistance, software configuration / customisation assistance including, but not limited to: data imports, custom scripting and third-party software integrations. This includes working with process owners to develop and implement the workflows:
- Assist with handling incident tickets on a priority basis * Application UI Configuration, Workflow Configuration.
- Development of required specific reporting.
- Development of requirement integration components (SSO, LDAP, etc).
- Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key sponsors and stakeholders * Developing required documentation such as SOP, Work instructions, process flow diagrams, User guides, Templates, Procedural Admin guides.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Skills:
- Proven experience as a key technical resource leading the implementation, integration and configuration of ITSM/ITOM Platform solutions (preferred Assyst)
- Strong understanding and experience (2+ years) with leading ITSM/ITOM platform (preferred Assyst)
- Strong understanding of IT Service Management (ITSM) and the ITIL best practise framework
- Technical involvement in ITIL and ITSM process development including extensive experience with Incident, Problem, Change and Configuration Management
- Understanding of enterprise change management
- Technical background: Operations / Infrastructure / Application Support or Application Development
- Experience with Web Technologies (SQL, XML, HTML, LUA, Web Services, etc) and of working in a SaaS environment.
- Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
- Proven experience in defining and deploying 'to be' best practice ITSM processes and in identifying solutions from a people, process and technology perspective * The ability to interpret complex end-user requirements and develop a suitable solution.
- Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment.
- Must be able to communicate with technical and non-technical individuals and teams
- Work to standards of excellence. Excellent planning and time-management expertise
- Strong IT risk management skills including opportunity and mitigation identification
- Ability to manage competing priorities and meet deadlines
Full job description and company details available upon request