· Ensure internal controls and process compliance across IT organization through regular audits, following a risk-based approach that balances efforts with risks, risk identification and management / mitigation
· Ensure all communications are clear, effective and appropriately targeted
· Gathers requirements on ITIL V3 aligned service management processes.
· Finalizes process flows and process assets and facilitating process definition
· Finalizes service management process architecture and process assets.
· Co-ordinates with team to provide the right inputs for process definitions.
· Conducts impacts assessment of process managers.
· Ensure Stakeholder management of process owner/Managers.
· Escalating issues related to respective project/work stream to the engagement team.
Job Type: Contract
Pay: $60.00 per hour
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