Brent 5085458 Interim Senior Application Support Officer - Information Technology Team
The Information Technology Team is seeking to appoint a Senior Application Support Officer to complement an existing post, within Information Technology Support Unit.
The post will entail working closely with the Senior Application Support Officer and other Application Support Officer in implementing the departments IT strategy and Development Plans as well as providing Northgate Revenue and Benefits and Council Tax database application support to staff across the Council.
This is a real opportunity for the post holder to gain exposure to a wide range of Information Technology issues.
The applicant must have extensive Council Tax and Housing Benefit Administration experience in using Northgate Application.
- Contributing to the development and assisting in the implementation of the departmental Information Technology and Information Systems strategy.
- Contributing to and assisting with the planning, installation and configuration of new releases of software; system testing, and co-ordinating work with external software or service suppliers
- Monitoring the performance of applications, identifying problems and resolving them, producing statistics and other reports as required, and advising IT management of problems and potential improvements.
As well as being IT literate and having good project co-ordination skills, successful candidates will need to demonstrate confidence, the ability to communicate effectively at all levels and assimilate information quickly.
Pay Rate: £281.12 per day PAYE
This is a temporary, but possibly long term role.
N.B. – Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Giving yourself the best chance of success:
- Your CV needs to be current with your latest/present role, noting that we won’t be able to submit it with any unexplained gaps in employment. It will save time and thus improve your chances of success if we can put your CV forward immediately and without having to ask you for a revised version.
- Your CV must cover the “Essential Requirements” (see below) of the role, ideally by way of bullet points that directly address the “Essential Requirements” listed. Please include any DBS details and other qualifications called for.
- Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
- We cannot put forward covering letters, so please ensure that your CV in isolation contains all relevant information being called for.
- We recommend that you consider sending us by email (see * below) a suitably ‘tailored’ CV for each role that you apply for, noting that job boards, sites and aggregators will generally store only one version of your CV, which can be a bit limiting...
“Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Your address (including post code) and a telephone number so that we can reach you during working hours
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Knowledge & Qualifications:
- Evidence of ongoing professional development.
- Knowledge of the IT Infrastructure Library (ITIL) framework
- Must have a basic appreciation of all systems supported, a good working knowledge of several systems and an in depth knowledge of three or more systems (as currently defined in the following list)
- Oracle Financials
- Acolaid/Acollate/Acolnet
- i-CaseWork
- FrameWorki
- Northgate Housing
- Northgate R&B
- View 360
- Business Objects
- Lagan CRM
- Lotus Notes Electronic Document Management
- Electoral Registration System
- Tribal Applications
- Contender
- Skills & Abilities:
- Able to diagnose and resolve practical problems.
- Able to prioritise a workload and focus on necessary tasks
- Able to adapt quickly to new developments in software and hardware
- Resourceful – able to fully utilise available tools to affect an efficient resolution to a problem.
- Able to communicate clearly and effectively with staff at all levels in the organisation both verbally and in writing.
- Able to manage and work on projects to tight deadlines and budgets
- Able to train technical and non technical personnel
- Ability to effectively liaise with 3rd party organisation to resolve technical issues.
- Ability to work in a team that delivers a range of high availability services
- Ability to work with a diverse range of customers with widely varying requirements and priorities.
- Able to identify, produce, and follow technical and non-technical processes and procedures
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
Client Category: Local Authority
Division(s)/Disciplines involved: Information Technology Team/Application Support
Anticipated Length of Assignment: All of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. This opening assignment is for 2-3 months.
Hours per week: 36 Monday – Friday, normal working hours
Whilst our ads will appear on partner sites such as Indeed, they are also listed - and will appear first - on our own website: Triumph Consultants Limited: www.tclrec.com
- If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:
Job Ref: Brent 5085458
Interim Senior Application Support Officer - Information Technology Team
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.