S Gloucestershire 5084458 Interim ICT Senior Communications Engineer - Information Technology
The Senior Communications Engineer is responsible for the Cisco Call Manager Telephony Contact Centre, PSTN and ISDN connectivity and the migration of legacy telephony to the councils Skype for Business solution. This also includes some underlying networking services such as DHCP and DNS.
Under the direction of the Data Centre Services workstream Manager, this role manages multiple work types such as design/documentation, project planning and implementation, proactive monitoring and 2nd line support to ensure services are in line with and surpassing Service Level Agreements.
It is essential that candidates have the following skill set:
- Demonstrable experience of a migration from Cisco Call Manager (or similar platform) to a Skype for Business Telephony solution.
- In-depth knowledge of Cisco Call Manager, UCCX Contact Centre and voicemail integration with Exchange.
- In-depth knowledge of Skype for Business and the configuration of the associated required server roles.
Specifics of the role include:
- To act as technical lead for implementation projects or major software upgrades, including liaison with business users and other areas of ICT, contributing to production of design documents and implementation plans.
- Incident and problem management, trouble-shoot complex technical issues for individual systems within their domain and when necessary, apply expertise to solving problems and delivering solutions as and when required and may also act as the Major Incident Manager
Pay Rate: £22.50 per hour PAYE
This is a temporary, but possibly long term role.
N.B. – Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Giving yourself the best chance of success:
- Your CV needs to be current with your latest/present role, noting that we won’t be able to submit it with any unexplained gaps in employment. It will save time and thus improve your chances of success if we can put your CV forward immediately and without having to ask you for a revised version.
- Your CV must cover the “Essential Requirements” (see below) of the role, ideally by way of bullet points that directly address the “Essential Requirements” listed. Please include any DBS details and other qualifications called for.
- Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
- We cannot put forward covering letters, so please ensure that your CV in isolation contains all relevant information being called for.
- We recommend that you consider sending us by email (see * below) a suitably ‘tailored’ CV for each role that you apply for, noting that job boards, sites and aggregators will generally store only one version of your CV, which can be a bit limiting...
“Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Your address (including post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Qualifications:
- A degree in a computer related field or the equivalent, demonstrable, ICT technical expertise and/or a relevant vendor security or technical related qualifications, Cisco, Juniper etc, together with a sustained delivery record at management level in a related technical discipline gained in a complex operating environment.
- Knowledge & Skills:
- Knowledge of standard and non-standard software packages and complex ICT systems, security, routers, switches, firewalls, wireless access points, communication systems and ideally both *NIX and Wintel environments.
- In-depth knowledge of Cisco Call Manager, UCCX Contact Centre platforms.
- Working knowledge of Integrations between mentioned systems and other 3rd party systems such as Microsoft Exchange.
- In-depth knowledge of Skype for Business and the configuration of the associated required server roles.
- Experience:
- Significant experience in one of the workstream’s domain area is required with a good understanding of the other also being essential. Relevant ICT disciplines include: Network/Wifi & Services Design/Operations. Telecommunications/VoIP Design/Operations. Incident Management & Problem Management.
- Have demonstrable comprehensive experience at working within an environment where intrusive monitoring, Alert and Event Management processes are key.
- Have demonstrable comprehensive experience at working within an environment where strict Planned Preventative Maintenance and Change Management procedures must be adhered to.
- A strong record of delivery using communication, networking and influencing skills evidenced by use at a senior level in a complex operating environment.
- Experience of working at a senior technical level in a complex operating environment, using varied procedures and standards. Experience of resolving complex technical problems by researching, developing and introducing solutions to meet business needs.
- Experience of successfully developing and presenting cost/benefits reports and business cases for investment.
- Experience of leading a team and/or service in a complex operating environment where significant change was achieved.
- Demonstrable experience of a migration from Cisco Call Manager (or similar platform) to a Skype for Business Telephony solution.
Other preferable/desirable details to include on your CV, if applicable:
- Experience gained from working in a private sector, technical service provider with a significant online operation such as an ISP, Cloud or Managed Service Provider
- ITIL or other ICT Service Management qualification.
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
Client Category: Local Authority
Division(s)/Disciplines involved: IT
Anticipated Length of Assignment: All of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. This opening assignment is for 10 months.
Hours per week: 37 Monday – Friday, normal working hours
Whilst our ads will appear on partner sites such as Indeed, they are also listed - and will appear first - on our own website: Triumph Consultants Limited: www.tclrec.com
- If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:
Job Ref: S Gloucestershire 5084458
Interim ICT Senior Communications Engineer - Information Technology
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.