Infrastructure Engineer / NOC Engineer (Remote)

Job Summary
Location: Austin, TX / Orlando, FL
Job Type: Full Time / Long Term Contract
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Remote Option for the right person
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Job Summary
Shift - Afternoon and must be flexible

Specific Job Responsibilities:

• Act as a primary interface to business users for all IT support issues
• Record and triage incoming client requests and system monitoring alert notifications
• Perform access management activities and conduct patch/remediation efforts
• Troubleshoot and resolve software, hardware, security and network issues via defined runbooks, escalate unresolved issues to senior engineers in a timely manner
• Extend personal capabilities through training, reading and technical project work
• Contribute to technical infrastructure and improve internal tooling.
• Improve automation by writing new tools and contributing to existing ones.
• Design, build and maintain highly scalable, fault-tolerant and performant systems in conjunction with our engineering teams.
• Provision, optimize and maintain our cloud-based infrastructure.
• provide End-to-end support from load balancers to databases.
• Internal services such as configuration management, monitoring, load testing, and deployment/continuous integration workflows.

• Perform cloud-based migrations with (near-)zero downtime.
• Analyze, assess and remediate performance infrastructure bottlenecks.
• Research and utilize new technologies and processes to enhance workflows.
• Contribute to the continual improvement of information security.
• Trigger and audit vulnerability scans, conduct data/log forensics and analysis to detect security incidents.
• Remediate security concerns raised from the above activities further informed by consultation with relevant engineering teams.

• Troubleshoot issues and outages across the entire technology stack.
• Participate in a 24/7 on-call rotation.

Position Requirements:

• Experience with Linux server configuration, administration and monitoring
• Exposure to automation for streamlining repetitive tasks for increased efficiency in execution
• Knowledge of infrastructure and operations cloud-based services (e.g. New Relic, Rollbar, PagerDuty, Slack...)
• Capable of isolating root cause for issues based on known data flows and service integrations
• Ability to manage multiple priorities in a fast-paced environment
• Experience supporting enterprise IT environments
• Detail-oriented in following procedures and documenting steps taken to resolve issues
• Amenable to working all hours as needed to provide service coverage (NOC operations intended to provide 24/7 support)
• Experience with AWS and related orchestration tools.
• Experience with MySQL, Postgres, Redis and/or Elasticsearch administration.
• Strong experience with Docker for packaging and deployment workflows.
• Strong experience with automation for streamlining repetitive tasks for increased efficiency.
• A strong familiarity with the principles and theories of distributed and high-performance systems.
• Ability to reason about performance, security, and user interactions in complex systems.
• Exposure on HashiCorp tools (Packer, Consul, Terraform, Vault, etc..).
• Professional verbal and written communication skills.
• Recommend procedural changes and defend those recommendations logically.
• Self-motivated in acquiring knowledge and skills intended to enhance effectiveness in their role.

5 years of directly related experience in:

• Proficient in one or more programming languages as well as operations experience.
• Experience with AWS and related orchestration tools.
• Linux server administration and configuration.
• Monitoring alert management
• Customer issue resolution and support

> experinence in working with github / version control
> Knowledge on CI/CD tools like travis, jenkins.
> experience / exposure to kubernetes

Key Skills
Kubernetes, AWS, monitoring, Linux, docker, NOC, github, scripting

Job Types: Full-time, Contract

Experience:

• Kubernetes: 1 year (Required)
• monitoring: 5 years (Required)
• Docker: 3 years (Required)
• AWS: 3 years (Required)
• Shell Scripting: 5 years (Required)
• github: 3 years (Required)
• Linux: 8 years (Required)
• NOC: 5 years (Required)

Work authorization:

• United States (Required)

Shifts:

• Mid-Day (Preferred)
• Evening (Preferred)

Full Time Opportunity:

• Yes

Additional Compensation:

• Bonuses
• Other forms

Work Location:

• Fully Remote

Benefits:

• Health insurance
• Dental insurance
• Vision insurance