Job Summary
Responsible for the execution of disconnect activity across Centurylink legacy networks.
The role is based on an 8 hour working day, 5 days a week.
Job Description
Identify and track against disconnect orders in various workflow and inventory systems.
Perform traffic checks to ensure services are not in use before disconnect takes place.
- If traffic is present, liaise with customers as required to ensure that disconnection request is valid.
- If traffic is not present, perform "soft" disconnect for defined period of time, allowing customers the opportunity to reverse the disconnect and allowing Centurylink to resume billing.
Put quality measures in place to ensure that inventory is accurate following all disconnection activity, and that inventory matches the live network in all cases.
Drive process improvement (where opportunity exists) to ensure COT procedures are optimised.
Stakeholder engagement (internal and external) aimed at risk mitigation and complex problem resolution.
Put quality measures in place to ensure that inventory is accurate following all disconnection activity.
Seek or provide guidance as necessary to gain support from team members, contributing to development of cross-functional expertise.
Contribute to process documentation and work instructions in support of disconnect activities.
Work with incumbent employees to establish best practice and work with the team to embed processes and procedures with grooms engineers.
Experience
Applicant should have experience in a medium to large scale business in implementation, provision and support of transport/transmission and/or IPVPN network technologies.
The successful candidate is required to demonstrate knowledge and proven experience in one or more of the following areas:
DWDM provisioning, testing, and fault resolution.
SDH/SONET provisioning, testing and fault resolution.
Sound knowledge of Ethernet, SDH E1/E3 and SONET optical network OC-1 to OC-192 for access circuits is desirable.
MPLS, L2/L3 VPN, VPLS, Routing and Switching, OSPF, BGP, EIGRP, HSRP, VRRP.
Applicants for the IP role must have experience on Cisco 7000, 3000 Series, Alcatel-Lucent (Nokia) 77XX and Juniper MX120, MX480, MX960 or similar edge router/switches to design & deploy L2/L3 VPN, VPLS services.
Network infrastructure experience on QoS for Data, Voice, and Video, TCP/IP, IPSec VPNs
Valid CCNA, CCNP, JNCIA or MEF certification
Understanding of Ethernet, SDH E1/E3 and SONET optical network OC-1 to OC-192 for access-circuits is desirable
Design and Test of VPN based solutions, including network to network interconnects between service provider networks.
Network performance analysis and reporting, L2 customer support for trouble tickets.
Alarm management and throughput testing.
Excellent oral and written communication skills, with an ability to communicate effectively at all levels of the organisation.
Experience of Huawei (6800, 3800 and/or 1800), Infinera, Nortel TDM10G or Nokia 1830 equipment desirable.
Experience of Lucent (DMX, ADM16), Ciena (5430, 6110, 6500, Core Directors), Ericsson (SMA16, SMA1, SMA16+) desirable.
The successful applicant must have the ability and flexibility to work under pressure while ensuring that erroneous disconnect activity is minimised.
The successful applicant can use this opportunity to build upon experience linked to their area of expertise while helping the team build their knowledge base as a transport and IP service-provider centre of excellence, adding further value to the business and to our customers.
: DURATION: 6 months CHARGE RATE: £301 max LOCATION: 2 x Basingstoke 2 x Glasgow WORKING HRS: 40 hrs/week HOURS OF WORK: 8.30am to 5.30pm Monday to Friday ALL OFFERS ARE SUBJECT TO A SUCCESSFUL COMPLETION OF BPSS CHECK