Deskside Support Engineers

Concept are currently recruiting for multiple Deskside Support Engineers within/ commutable to Hinckley.
These roles are working onsite providing desktop and laptop Windows support to various internal users up to VIP level.
The client are looking for self-starter's, being able to retain end to end ownership and resolution of support issues working within the Service Operations teams.

Responsibilities of the role -

• IT Support of all office based customers using a broad variety of mainstream and bespoke applications on Windows 7/Windows 10 operating system
• Provision of remote desktop support to all customers
• Administration for Windows 7/ 10 Exchange, RAS (Secure ID), Internet and Intranet
• All work completed within agreed SLAs
• Delivery of excellent customer service

The ideal candidate should have an excellent working knowledge with the following -

• Experience as a 2nd line desktop analyst, in a similar organisational structure
• 2nd Line Support/Troubleshooting of desktops/laptops and associated applications
• User and desktop account administration e.g. Active Directory
• Ideally have experience of support Apple Mac hardware
• MUST be able to pass a basic vetting screening

Normal working hours Monday to Friday 08:00 to 17:30 based on client site.
Rate - £160 per day (umbrella / Ltd Company)
Please forward me your CV to find out more