PRIMARY EXPERIENCE REQUIRED
Cloud specific skills:
TOP SKILLS Needed:
1. General Data Modeling experience
2. "HANDS-ON" big data experience
3. Strong Communication (written & verbal)
Job Responsibilities:
Provide on-site database and system support
Monitor, collect statistical information, and provide reporting on capacity and system performance
Based on statistics, make recommendations to maintain and improve capacity and system performance
Monitor the system, and act upon system and application automated alerts
Perform diagnostics, testing, and troubleshooting of software, o/s, and database issues (ex. correcting installation, configuration, or data problems)
Plan and perform software installation, configuration, upgrade and patching
Plan and perform database configuration, maintenance, upgrade and patching
Perform and manage system and database backups
Perform manual switch to redundant system / database components, in case of system failure
Education/Experience:
Bachelor's degree in a technical field such as computer science, computer engineering or related field required
10+ years experience required
Experience in providing technical support, covering database administration and operations to include monitoring maintenance capacity, performance monitoring/planning and incident/problem troubleshooting and resolution
Strong knowledge of SQL
Understanding of Help Desk tools and trouble ticket tracking processes
Understanding of support agreements and their implied service levels
Proven ability to write excellent technical documentation
Job Types: Full-time, Contract