Contract Service Desk Engineer – Rate TBC – 3 Months initially with a good prospect of extension or a permanent role
Welwyn Garden City
Key Skills – 1st line Support, Active Directory, Networking, TCP-IP, Exchange, Office 365, SharePoint
We have been asked to assist in the recruitment of an enthusiastic and driven Service Desk Engineer to work within a small, close-knit team in Welwyn. With a requirement to support all headquarters and field staff within the organisation, the successful candidate must have excellent comuications skills and experience of working witin a service desk environment.
Essential:
- Operating Windows 7 and Windows 10 desktops, especially software installation
- Operating on Windows Server, basic logging in /out and simple checking
- Office365 – managing Mailboxes and users
- Active Directory – simple account creation/deletion/group maintenance
- Operating System and Application deployment
- Following processes and tasks both accurately and consistently
- Providing remote support, often by phone over low bandwidth connection
- Experience of being part of a customer focussed team
- A strong customer service/support background
- Experience supporting in a Wintel environment
Desirable:
- ITIL Foundation/Knowledge
- Knowledge of or experience supporting Digital Camera’s
- Supporting remote working on low bandwidth connection
- Stock control systems
- Basic server technologies such as DNS, DHCP, IIS
- Understanding of image/application deployment
Please note; this role requires employees to help provide essential support to the field based staff over the weekends and on bank holidays, which is expected to be an average of 6 hours (one weekend) per month.
This role may be suited to candidates with the following job titles: - 1st Line Support, 2nd Line Support, Helpdesk Support, Service Desk support, Support engineer, Technical Support Analyst
Contract Service Desk Engineer
Welwyn Garden City
We are keen to build strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 18th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906). We never send your CV without your email authorisation.