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The Senior Infrastructure Application Support position is an advanced level position within the Freddie Mac Platform Services team. This position will require broad technical knowledge of SAS, R, Anaconda and Amazon Web Services on both an infrastructure and application level.
Your Work Falls into Four Primary Categories:
Infrastructure Engineering: Application Support
Apply broad technical knowledge, judgment and analytical skills to analyze, develop and implement solutions for process improvements, trouble-shooting, production support, production operations and configuration management.
Capture, update and simplify production support resolution activities, production operations tools & capabilities, and configuration management sustainability & applicability.
Build practices, automated capabilities and communication across departments for enhanced application and operational controls compliance including awareness, daily practice integration, evidence collection, successful completion, complexity reduction and resource utilization.
Enable configuration management across asset management capabilities for computing/servers, application components, software, network devices and other technical aspects to contribute toward impact assessment capabilities, improved decision making across IT services and sustainable IT lifecycle.
Provides resolutions to an extensive range of complicated problems.
Solutions are innovative, thorough, and practicable. Works under limited direction Independently determines and develops approach to solutions.
Work is evaluated upon completion for adequacy in satisfying objectives.
Represents the organization as the principal customer contact on contracts and often performs project leadership role.
Interacts with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines.
Apply broad technical knowledge, judgment and analytical skills to analyze, develop and implement solutions for process improvements, trouble-shooting, production support, production operations and configuration management.
Capture, update and simplify production support resolution activities, production operations tools & capabilities, and configuration management sustainability & applicability.
MicroStrategy Infrastructure Engineering
Experience supporting MicroStrategy Enterprise Platform 2018 or higher
Provide first and second level support for external and internal customers.
Prioritize, diagnose and manage customer reported issues.
Prepare and review written documentation.
Participate in installations of MicroStrategy Enterprise Platform.
Report on and track feature requests and problems with vendor.
Provide both formal and informal training to Technical Support staff on various client and application server topics, and perform other duties as assigned
Visual Crossing Infrastructure Engineering
Experience supporting Visual Crossing 4.x or higher
Monitor the health, reliability and performance of integrated mapping capability detecting issues quickly and driving quality improvement over time.
Implement development and design patterns that enable the next generation of service infrastructure.
Support an Visual Crossing / MicroStrategy eco-system of continuous delivery pipeline tooling, through integration and automation, including Artifactory.
Collaborate with business and development teams to understand and aid our customers in establishing and achieving their goals
Power BI, SSRS Experience
Experience managing and maintaining data analytics and reporting tools such as Power BI and SSRS
Proficient troubleshooting issues relating to data analytical and reporting tools
Work with regarding the product architecture, configuration, and utilization of data analytical and reporting tools
Conduct routine maintenance and updates as required
Qualifications
More than 5 years of related experience providing application support for Tableau and MicroStrategy tools in on-prem, VMC and AWS environments.
Bachelor’s Degree required.
3+ years’ experience as an infrastructure engineer
Skilled with MS Office
Advanced experience with Agile and other project techniques
Develop and maintain documentation required to support the server infrastructure
Strong communications, both written and verbal, in leading teams and coordinating with peers and other disciplines on driving projects/issues to closure.
Provide on-call support during nights, weekends, and holidays
Ability to adhere and enforce company and department processes, standards, controls on security, change management and risk
Experience building and launching applications in public cloud (AWS experience a plus)
Strong desire to learn new tools.
Comfortable following to Agile methodologies.
Experience implementing Jira and Confluence tools
Keys to Success in this Role
Self-starter and self-motivated.
Ability to work & collaborate effectively in a team environment.
Sense of urgency and able to apply risk-based approach to prioritize work.
Ability to communicate clearly, effectively, persuasively with technology and business stakeholders.
Motivated to learn new technologies and identify process improvements and efficiencies.
Ability to adapt to change while continuing to deliver on assigned objectives.
Strong verbal and written communication skills.
Top 3 Personal Competencies to Possesses
Drive for Execution: Be accountable for strong individual and team performance
Customer Focus: Personally engage with customers to meet their inquiries
Growth and Development: Know or learn what is needed to deliver results and successfully compete in an ever changing field
Preferred Skills
Additional Information
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.