His Majesty's Courts and Tribunals Service

The goal of this project was to build a digital service that allowed all aspects of Civil Law to be handled online - the service was limited to post prior to this. 

Civil Law Reform

Lead interaction designer for the new HMCTS Special Tribunals service.

Special Tribunals Reform

Lawbite Ltd.

Lawbite needed a complete redesign of their formerly desktop only web app in order to launch it on iOS and Android. My role on the project was to take the existing web app (never built with mobile in mind) and work alongside the design and development teams to convert it to a more mobile friendly format. 

This was achieved using Figma, Tailwind CSS and Ruby on Rails, with some exposure to StimulusJS.

The result was a fully functional responsive redesign that was ready to be launched on iOS and Android stores in time for the platform's V2 launch.

Responsive Redesign

Pandle

Pandle is a bookkeeping app commissioned by a Canary Wharf and Wirral based accountancy practice, in active development since 2015. As features were added or updated, it became apparent that design inconsistencies were starting to creep in. In addition to this, as individual views became more complex, more and more code was being repeated to add additional UI elements.

The project's goals were:
- Minimize introduction of design inconsistencies across the Pandle UI as new features are added
- Promote and support DRY (don't repeat yourself) coding practices
- Create a "living" style guide where all components can be viewed and edited in a single location

Web app development, Front end development, Component Library development, UX Design, UI Design, responsive design.

CSC(DXC)

Design, build and implement a combined online (browser) costing and pricing application

CSC(DXC) PACE

Website design (Wordpress), Software Design, Software Training

Department for Education

Successfully releasing a contact form on the home page from COVID-19 ‘Get Help with technology’, which has allowed for more detailed information being gathered, improving ticket response by 88%, and resulting in over 1million laptops being distributed to students till date.

Get Help with Technology

SpringerNature

- Modernising and normalising a large monorepo to enable the team to manage frontend assets more effectively
- update frontend frameworks being used
- Influence the direction of the business custom UI design system

OASiS 

Accessibility audit and fixing identified issues, Web page performance, Frontend engineering. 

Dragonpass

Overview: Scale-up company building Mastercard's Travel Experiences digital loyalty offering via airport benefits. I managed the product and development for Mastercard Airport Experiences and Travel Experiences App and Web for a year, quadrupling the product offering in less than a year.
Product R&D - Web & App: Documented the technical proposition and wrote technical
product requirements to support the development activities (e.g., management briefs, RFI, RFPs, etc.). of 4 Mastercard digital products.
System Architecting: Investigated new SaaS, Cloud systems, and emerging technologies to integrate into Mastercard to boost process and product function inline with user and commercial objectives, including an AI Translation system.
Stakeholder Research: Worked closely with internal and external SMEs and 3rd partiesto gain insight into commercial and product strategy, translating into development requirements to build world-class products solutions.
API Management: Responsible for integrating and maintaining a vast range of API system integrations, and managing new integrations with suppliers and providers.
DevOps Design & Product Management: Implemented DevOps and Product Management processes to enhance group work outputs, communication, and knowledge tracking across the development lifecycle.
Service Delivery: Led the execution of terminal capability developments under initiative programmes and markets as needed, up to product launch of core systems: Global Airport Transfer service, Lounge network, Restaurant network, and Travel information integrated into multiple Mastercard and other bank apps and websites.
Internal Analytics Enhancement: Evaluated and integrated user analytics systems into the Mastercard, Visa, and Assurant products.
Team Building & Leading: Led a product team of 4 PMs to scale the product offering.
AI Solution Architecting: Ideated, scoped, tested, trained and integrated an AI translation system to drastically cut translation turn around times and costs, and provide quality localised content globally.
Feature & Module Research: Defined cohesive product strategies, functions, and key tracking metrics building deep consensus and alignment with all levels of stakeholder.
New Business & Internal Contribution: Worked across internal functions and third parties to assess, establish and manage partnerships for launching the product set.

MASTERCARD SENIOR PRODUCT OWNER

Convera

Overview: Led the onboarding transformation of Western Union business financial services division into a billion dollar Fintech branded Convera. I was focussed on the Digital Case Management solution for onboarding KYC exceptions screening and routing, and reimagining customer setup.
Digital Transformation: Supported the definition of product strategy & t roadmap and contributed to the evaluation and feasibility assessment of growth programmes. Strategised Convera's digital transformation from financial services to Fintech, spearheading the evolution of it's self-serve payment solutions.
Strategic System Architecture: Created the system architecture of the Digital Case Management solution, optimising KYC/KYB screening and outing of exceptions and customer data capture.
Collaborative Scope Definition: Collaborated with Product Managers, Senior Leadership, Operations, and Compliance SMEs to define business and user requirements.
Strategic Vision & MVP Concepting: Defined future-state vision and Minimum Viable Product for Pilot phase. Navigated project resource limitations & trade-offs.
Resource-Constraint Mitigation: Addressed resource constraints by optimising product scope and aligning development to requirements.
Training & Adoption Facilitation: Worked across functions including go to market, sales, commercial and market development teams to ensure training materials, compelling storytelling and market facing assets were effectively produced.
Cross-Functional Synergy: Worked seamlessly with diverse cross-functional teams to deliver impactful solutions amidst complex variables.

SENIOR PRODUCT MANAGER

Microsoft Azure

I consulted with Microsoft clients across SaaS, Nuclear, Security, Education Automotive, Non-profit, and Health sectors to obtain business insights and requirements. I would then construct a roadmap to attain the client’s objectives, whilst leveraging Microsoft’s feature suite to drive consumption and satisfy both stakeholders. Consultees were typically C-level Executives, Directors, and Development Teams.
Working with a vast array of clients on high value projects, some products I helped deliver included COVID-19 response application (February 2020), casino security system, smart car application and accompanying application, a community welfare application, educational platforms, e-commerce SaaS, and APIs. Other projects included data migrations, cloud architecture configurations and streamlining operations/costs. I was also quickly asked with training/mentoring new teammates to swiftly bring them up to practising standard post-induction training.
The projects required broad knowledge of multiple industries, technologies, and frameworks including .NET, .NET CORE, NODE.JS, JAVA, PHP, RUBY. I would always ensure a strong cadence had been established with my consultees in attempt to ensure future business, and on occasion clients would request to involve me on additional side projects after realising the value I could deliver.

CLOUD CONSULTANT

TheRightsXchange (TRX)

Founded by leading content and distribution veterans, TRX is a technology start-up aimed at transforming the TV/Film content distribution market with cutting edge software – manifesting as a SaaS license trading marketplace and suite of enterprise tools which deliver efficiency, increased revenue, and reach.
I began my professional career as a Customer Success Assistant, then fast-tracked to Manager. Additionally, I performed as Product Manager and Head of Marketing, as well as Sales capacities (pitching, demoing, market penetration and global/regional strategy, new business development and client entertainment) . I was involved with the Beta and Live launch, product iterations, road mapping, backlog management, requirement gathering, UI/UX design, testing, sales and business development, client entertainment to attain new/continued business, onboarding clients,
  special project assistance, troubleshooting, and marketing initiatives. Whilst working alongside high-profile prospects and clients (BBC, SKY, Lionsgate, Sony + more), notable activities in addition to smaller iterative enhancements include:
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Created and defined User stories and EPICs, product features & enhancements, and KPIs based on data insights, feedback, and market knowledge, then relayed product vision clearly and concisely to developers & wider team. Overhauled buyer registration process for easier access whilst protecting IP.
Wireframing a feedback system to seller-led campaigns on the platform.
Partially automated the seller onboarding process (full automation was not desirable in this case). Radically enhanced the searchability of content on the system via an indexed search.
Redefined backend functionality and UI to make the Customer Success Team more effective.
Set the business logic for the product and API.
Created User Dashboards, Chat functionality, the Campaigner feature (on-site push-marketing), overhauling the deal-making process, overhauling the UI of the site alongside external designers, and designing a mobile application.
Writing user stories and flows to ascertain optimal UX and conducting extensive UAT.
Logging and triaging issues, bugs, and blockers. Working with development to clarify business logic and desired behaviour, then QA’ing solutions.
Working alongside accomplished external Project Managers, Technical Operatives and other third-party organisations to understand internal processes to implement our API and drive integration and adoption of TRX. Enhanced internal process and project management by introducing our team to third-party software tools such as Trello and Monday.com.
Leading marketing strategy and designing intuitive campaigns for our clientele to increase their understanding of our product and amplify our website traffic. I would use Google Analytics to track the success of our campaigns, in addition to the analytics tools Mailchimp and Intercom provided.
Managing a Customer Success Team of 3, instructing development teams and training other personnel and clients leveraging my interdisciplinary skills and ability to act as a conduit between business divisions.

Product Manager, Customer Success Manager, Head of Marketing

Pearson Vue

Pearson Vue is a medium sized multinational company that delivers high-stakes exams that empower professions to certify and license individuals who safeguard and advance their communities across the globe. I was employed part- time at Pearson during my full-time masters. I managed an online contingent of professionals and mentored them across Managing and Growing Accounts, Understanding Customers, Structuring and Presenting Ideas, Making Decisions with Data, Building a Business Case, Commercial Awareness, Managing and Driving Projects, Managing Stakeholders, and Ideation and Innovation.

 ONLINE CONTINGENT MENTOR

The Nerve Music

tart-up aiming to disrupt the music sourcing and distribution industry.
Working alongside the co-founders whilst at Microsoft and external development team I managed the website creation, UI/UX design, Beta launch and subsequent iterations. I then provided a go-to-market strategy and co- managed the business’ launch initiatives and influenced early-stage team and infrastructure development.

Product Management and design and business launch

SiteScanner

Early-stage start-up aiming to shake up the property development industry via a revolutionary business model and the harnessing of new technologies.
Working alongside the founder whilst at Microsoft and alongside my MSc, I managed the concept-to-launch of business ops and website frontend, advised on market strategy, strategy to achieve proof-of-concept prior to approaching investors, providing insight into emergent technologies and how best to deploy these.

New business ideation, launch, technology strategy initiatives 

Technology Strategy, Product Management, Product Design,  Project Management

Personal project

During lockdown I built a sharable workout timer www.lovehiit.io.

This works as both a website and mobile app.

Love HIIT

Freelance

Design GUI is a browser extension for managing Design Systems in Tailwind CSS.

Browser extension design tool

Frontend 

front end development, ui design

Product Design Services

Helped ATS (Applicant Tracking System) startup hya to define their visual identity and build their MVP. I built out the design system using Figma, utilising best practices like team libraries, colour and type styles, and auto layout. 

Alongside the design work, I reskinned existing interfaces, working with the CTO to transition the styling approach from Styled Components to TailwindCSS, providing a faster, more consistent application of the new design system.

I also worked with their designer to plan and implement data-heavy features like reporting, and completely rethought and refactored the application's navigation.

That's the one

Short term hourly contract helping TTO develop their MVP wedding management product. Implemented designs and design system components from Figma.

I introduced the team to compound components in React and advanced Next.js layouts.

That's the one MVP

Nous

First engineering hire at nous, a startup helping people understand and optimise their cost of living. I helped to ideate and optimise the MVP roadmap, implementing the first pass with the founders and head of design.

I significantly reduced the time to deliver the MVP by introducing no-code tooling.

Senior front end developer

BCG Digital Ventures

At BCG Digital Ventures, I helped to design, build, and launch a number of startups for corporate clients. I was a founding engineer on the teams that built multi-million-pound used car marketplace heycar.co.uk and ground-breaking Moroccan loyalty and payments app kenzup.com. 

At DV I also helped build a number of non-public-facing startups, and worked closely with clients, often presenting to their boards.

Senior engineer

TMW Unlimited

I worked with TMW Unlimited to build digital experiences, testing concepts using WebGL and cutting edge tech. I also assisted in maintaining the sites and services of their existing digital clients, like McLaren and Barilla.

Creative Technologist

Cisco

One year internship in California followed by two years of work in one of Cisco's IT teams. I started off helping to design and build greenfield projects before specialising in visual design and working on an internal design system.

Expert, freelance UI Design engineers