Dragonpass

Overview: Scale-up company building Mastercard's Travel Experiences digital loyalty offering via airport benefits. I managed the product and development for Mastercard Airport Experiences and Travel Experiences App and Web for a year, quadrupling the product offering in less than a year.
Product R&D - Web & App: Documented the technical proposition and wrote technical
product requirements to support the development activities (e.g., management briefs, RFI, RFPs, etc.). of 4 Mastercard digital products.
System Architecting: Investigated new SaaS, Cloud systems, and emerging technologies to integrate into Mastercard to boost process and product function inline with user and commercial objectives, including an AI Translation system.
Stakeholder Research: Worked closely with internal and external SMEs and 3rd partiesto gain insight into commercial and product strategy, translating into development requirements to build world-class products solutions.
API Management: Responsible for integrating and maintaining a vast range of API system integrations, and managing new integrations with suppliers and providers.
DevOps Design & Product Management: Implemented DevOps and Product Management processes to enhance group work outputs, communication, and knowledge tracking across the development lifecycle.
Service Delivery: Led the execution of terminal capability developments under initiative programmes and markets as needed, up to product launch of core systems: Global Airport Transfer service, Lounge network, Restaurant network, and Travel information integrated into multiple Mastercard and other bank apps and websites.
Internal Analytics Enhancement: Evaluated and integrated user analytics systems into the Mastercard, Visa, and Assurant products.
Team Building & Leading: Led a product team of 4 PMs to scale the product offering.
AI Solution Architecting: Ideated, scoped, tested, trained and integrated an AI translation system to drastically cut translation turn around times and costs, and provide quality localised content globally.
Feature & Module Research: Defined cohesive product strategies, functions, and key tracking metrics building deep consensus and alignment with all levels of stakeholder.
New Business & Internal Contribution: Worked across internal functions and third parties to assess, establish and manage partnerships for launching the product set.

MASTERCARD SENIOR PRODUCT OWNER

Convera

Overview: Led the onboarding transformation of Western Union business financial services division into a billion dollar Fintech branded Convera. I was focussed on the Digital Case Management solution for onboarding KYC exceptions screening and routing, and reimagining customer setup.
Digital Transformation: Supported the definition of product strategy & t roadmap and contributed to the evaluation and feasibility assessment of growth programmes. Strategised Convera's digital transformation from financial services to Fintech, spearheading the evolution of it's self-serve payment solutions.
Strategic System Architecture: Created the system architecture of the Digital Case Management solution, optimising KYC/KYB screening and outing of exceptions and customer data capture.
Collaborative Scope Definition: Collaborated with Product Managers, Senior Leadership, Operations, and Compliance SMEs to define business and user requirements.
Strategic Vision & MVP Concepting: Defined future-state vision and Minimum Viable Product for Pilot phase. Navigated project resource limitations & trade-offs.
Resource-Constraint Mitigation: Addressed resource constraints by optimising product scope and aligning development to requirements.
Training & Adoption Facilitation: Worked across functions including go to market, sales, commercial and market development teams to ensure training materials, compelling storytelling and market facing assets were effectively produced.
Cross-Functional Synergy: Worked seamlessly with diverse cross-functional teams to deliver impactful solutions amidst complex variables.

SENIOR PRODUCT MANAGER

Microsoft Azure

I consulted with Microsoft clients across SaaS, Nuclear, Security, Education Automotive, Non-profit, and Health sectors to obtain business insights and requirements. I would then construct a roadmap to attain the client’s objectives, whilst leveraging Microsoft’s feature suite to drive consumption and satisfy both stakeholders. Consultees were typically C-level Executives, Directors, and Development Teams.
Working with a vast array of clients on high value projects, some products I helped deliver included COVID-19 response application (February 2020), casino security system, smart car application and accompanying application, a community welfare application, educational platforms, e-commerce SaaS, and APIs. Other projects included data migrations, cloud architecture configurations and streamlining operations/costs. I was also quickly asked with training/mentoring new teammates to swiftly bring them up to practising standard post-induction training.
The projects required broad knowledge of multiple industries, technologies, and frameworks including .NET, .NET CORE, NODE.JS, JAVA, PHP, RUBY. I would always ensure a strong cadence had been established with my consultees in attempt to ensure future business, and on occasion clients would request to involve me on additional side projects after realising the value I could deliver.

CLOUD CONSULTANT

TheRightsXchange (TRX)

Founded by leading content and distribution veterans, TRX is a technology start-up aimed at transforming the TV/Film content distribution market with cutting edge software – manifesting as a SaaS license trading marketplace and suite of enterprise tools which deliver efficiency, increased revenue, and reach.
I began my professional career as a Customer Success Assistant, then fast-tracked to Manager. Additionally, I performed as Product Manager and Head of Marketing, as well as Sales capacities (pitching, demoing, market penetration and global/regional strategy, new business development and client entertainment) . I was involved with the Beta and Live launch, product iterations, road mapping, backlog management, requirement gathering, UI/UX design, testing, sales and business development, client entertainment to attain new/continued business, onboarding clients,
  special project assistance, troubleshooting, and marketing initiatives. Whilst working alongside high-profile prospects and clients (BBC, SKY, Lionsgate, Sony + more), notable activities in addition to smaller iterative enhancements include:
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Created and defined User stories and EPICs, product features & enhancements, and KPIs based on data insights, feedback, and market knowledge, then relayed product vision clearly and concisely to developers & wider team. Overhauled buyer registration process for easier access whilst protecting IP.
Wireframing a feedback system to seller-led campaigns on the platform.
Partially automated the seller onboarding process (full automation was not desirable in this case). Radically enhanced the searchability of content on the system via an indexed search.
Redefined backend functionality and UI to make the Customer Success Team more effective.
Set the business logic for the product and API.
Created User Dashboards, Chat functionality, the Campaigner feature (on-site push-marketing), overhauling the deal-making process, overhauling the UI of the site alongside external designers, and designing a mobile application.
Writing user stories and flows to ascertain optimal UX and conducting extensive UAT.
Logging and triaging issues, bugs, and blockers. Working with development to clarify business logic and desired behaviour, then QA’ing solutions.
Working alongside accomplished external Project Managers, Technical Operatives and other third-party organisations to understand internal processes to implement our API and drive integration and adoption of TRX. Enhanced internal process and project management by introducing our team to third-party software tools such as Trello and Monday.com.
Leading marketing strategy and designing intuitive campaigns for our clientele to increase their understanding of our product and amplify our website traffic. I would use Google Analytics to track the success of our campaigns, in addition to the analytics tools Mailchimp and Intercom provided.
Managing a Customer Success Team of 3, instructing development teams and training other personnel and clients leveraging my interdisciplinary skills and ability to act as a conduit between business divisions.

Product Manager, Customer Success Manager, Head of Marketing

Pearson Vue

Pearson Vue is a medium sized multinational company that delivers high-stakes exams that empower professions to certify and license individuals who safeguard and advance their communities across the globe. I was employed part- time at Pearson during my full-time masters. I managed an online contingent of professionals and mentored them across Managing and Growing Accounts, Understanding Customers, Structuring and Presenting Ideas, Making Decisions with Data, Building a Business Case, Commercial Awareness, Managing and Driving Projects, Managing Stakeholders, and Ideation and Innovation.

 ONLINE CONTINGENT MENTOR

The Nerve Music

tart-up aiming to disrupt the music sourcing and distribution industry.
Working alongside the co-founders whilst at Microsoft and external development team I managed the website creation, UI/UX design, Beta launch and subsequent iterations. I then provided a go-to-market strategy and co- managed the business’ launch initiatives and influenced early-stage team and infrastructure development.

Product Management and design and business launch

SiteScanner

Early-stage start-up aiming to shake up the property development industry via a revolutionary business model and the harnessing of new technologies.
Working alongside the founder whilst at Microsoft and alongside my MSc, I managed the concept-to-launch of business ops and website frontend, advised on market strategy, strategy to achieve proof-of-concept prior to approaching investors, providing insight into emergent technologies and how best to deploy these.

New business ideation, launch, technology strategy initiatives 

Technology Strategy, Product Management, Product Design,  Project Management

Pennyworth Financial Ltd.

Responsible for leading Product, UX, and UI design for the business
• Establishing foundations and practices for design growth
• Delivering iOS and Android designs
• Creating and maintaining the Atomic design system

Senior Design Director (UX & UI)

Calastone

Laid foundation for a holistic product design strategy while managing an external desgin team. Educating the whole organisation on the meaning of Design, Usability and Design Ops and influencing from C-level down to Delivery staff.
• Developed a detailed roadmap to build an in-house design team
• Led the design for the mutual fund ledger-based tokenization project
• Transitioned the Design system to Atomic design
• Created a design approach for whitelabeling the company’s product lineup

Associate Director User Experience

NatWest group

Closely working with stakeholders, users, and teams to shift towards people- centric solutions to meet the needs of the organisation and it’s clients.
• Led design efforts and team growth for the Investments and pensions platform across NatWest, Royal Bank of Scotland, and Coutts (UX, UI, UER, and Copywriting)
• Oversaw the complete redesign of the RBS international B2B online service for Desktop and Tablet, covering multi-currency cash management accounts, transactions, payments, deposits, and notice accounts
• Led the redesign of the group’s early careers website (Responsive)
• Designed the group’s new fraud self-reporting service (Responsive)
• Led the design of the W&G initiative to switch clients of the bank to challenger competitors (Responsive)

VP User Experience

eBay

Led design on various Agile product teams to create delightful experiences. Fully
involved in the whole design process while educating the organisation. Showing
PMs, DEVs and Stakeholders how to think like a designer. Evangelising about design
practice and how to integrate UX in Agile. Actively promoting Trend&User driven
innovation.
• Led the design of the globalisation program across platforms (iOS, Android, Responsive)
• Designed the commercialization solution for big accounts (WebApp)
• Led the design of the internal copy and editorial management tool (WebApp)

Lead User Experience Designer

Farfetch

Introduced the User Experience practice to the company. Evangelized user-
testing praxis within the organization, as well as educating Product management, Development, Editorial and Marketing teams on Design&UX practices and processes.
• Led the redesign of the Checkout process (Responsive Web)
• Redesigned the homepage (Responsive Web)
• Initiated the complete overhaul and design of the ERP (WebApp)
• Led the design and introduction of the first iPad App (iOS)

Leading design and participaing in various multidisciplinary projects for programmes
and services.
• Created hand-held/tablet strategic guidelines for program support (Mobile/ Tablet)
• Developed design guidelines for ITV’s email marketing (Email)
• Contributed to the ideation, creation, and specification of the new website’s CMS (WebApp)
• Led the design of companion websites for Daybreak, Lorraine, and LemonAid
• Designed iOS apps (Dancing on Ice and Superstar)
• Worked on the redesign of ITV Player for Youview, Samsung TV, and iOS


User Experience Designer

Fjord

Involved through the whole design process, liaising with clients and stakeholders, participating and facilitating workshops, creating IxD work, documentation, and delivering final visual design.
• Led the design of the first iPad app for Openbank (Santander group)
• Designed the iPad banking app for children for BBVA
• Developed the first Colombia banking apps for BBVA (iOS, Blackberry, Android)
• Led the interaction design of the first BBVA iPhone app
• Led the interaction design of BBVA’s wealth management iPad app
• Led the interaction design of iOS and Blackberry apps for Bankinter
• Redesigned the video streaming platform for Ono (Web design)
• Participated in the design and creation of a socialization platform for Telefonica (Symbian S60, Android, Blackberry)
• Co-facilitated monthly workshops in a transformational program for Telefonica over two years

Interaction Designer

Creative Orchestra

Created new and compelling experiences for different channels: Internet,
ambient, direct mailing and mobile.

Experience Designer

Native Design

Participating in multi-disciplinary projects. Involved through the whole design process, from conception to final submission.
• Participated in Combi and MMI design for Audi (small screen and prototyping)
• Contributed to the Windows mobile UI proposal
• Collaborated on Tivo remote app design (iPhone)
• Involved in HP remote print interface design (Web)

Samsung electronics

Horizon-scanning project to develop new business opportunities and user experiences for Samsung Global in metropolitan areas.

2018 Neo City

Self-employed

Providing design and coding services for individuals and small companies.

Web(UX&UI) designer

ITV.com

• Speculative project to design a complete Second Life experience for ITV, showcasing the platform’s potential for business use.
• Repurposed the platform for further business applications.

ITV second life

UX/UI, Service, and Product Design

Product, UX & UI Design

Software Design and Development

Product Director, Product Strategy, Product Management, Programme/Project Management

UX Design, Information Architecture, Service Design, User Research

Service Design & UX

Aimia

A multi tenanted data analysis, ingestion, transformation and visualisation platform. 
Responsibilities:
- Designing visualisation metadata
- Backend and frontend implementation
- Implementing custom visualisation components
- Refactoring legacy code 

Wowcher

Rewrite from scratch the internal CRM using a metadata based approach.

Delio

The assigned task was to rewrite from scratch a php monolith into a modern micro service based cloud architecture. Using an ad-hoc custom written framework, we gradually spin up new services while reworking the existing features and implementing feature flags in order to fine tune the. release process and handle potential regressions. Data migrations (legacy to new services) were implemented using AWS Lambda / Step.

micro-fw

Full Swing

Designing and implementing a high traffic
 custom crm dashboard supporting the following features:
- Multi tenant databases / context
- Advanced data filtering
- Data segmentation
- Advanced visualisations
- Data ingestion with various connectors and data scrape
- Cloud support
- Containerised infrastructure
- Data migration tool.

Fullsight

Uphold

Responsibilities:
- Work along the team on a large infrastructure in order to integrate the new deliverable kyc features for compliance.
- Write fully tested code using blockchain testnets.
- Work at high pace in order to ensure delivery and timely meet the compliance deadlines.
- Fully document all the new features.

Expert, freelance Service Design engineers