His Majesty's Courts and Tribunals Service

The goal of this project was to build a digital service that allowed all aspects of Civil Law to be handled online - the service was limited to post prior to this. 

Civil Law Reform

Lead interaction designer for the new HMCTS Special Tribunals service.

Special Tribunals Reform

Lawbite Ltd.

Lawbite needed a complete redesign of their formerly desktop only web app in order to launch it on iOS and Android. My role on the project was to take the existing web app (never built with mobile in mind) and work alongside the design and development teams to convert it to a more mobile friendly format. 

This was achieved using Figma, Tailwind CSS and Ruby on Rails, with some exposure to StimulusJS.

The result was a fully functional responsive redesign that was ready to be launched on iOS and Android stores in time for the platform's V2 launch.

Responsive Redesign

Pandle

Pandle is a bookkeeping app commissioned by a Canary Wharf and Wirral based accountancy practice, in active development since 2015. As features were added or updated, it became apparent that design inconsistencies were starting to creep in. In addition to this, as individual views became more complex, more and more code was being repeated to add additional UI elements.

The project's goals were:
- Minimize introduction of design inconsistencies across the Pandle UI as new features are added
- Promote and support DRY (don't repeat yourself) coding practices
- Create a "living" style guide where all components can be viewed and edited in a single location

Web app development, Front end development, Component Library development, UX Design, UI Design, responsive design.

Dragonpass

Overview: Scale-up company building Mastercard's Travel Experiences digital loyalty offering via airport benefits. I managed the product and development for Mastercard Airport Experiences and Travel Experiences App and Web for a year, quadrupling the product offering in less than a year.
Product R&D - Web & App: Documented the technical proposition and wrote technical
product requirements to support the development activities (e.g., management briefs, RFI, RFPs, etc.). of 4 Mastercard digital products.
System Architecting: Investigated new SaaS, Cloud systems, and emerging technologies to integrate into Mastercard to boost process and product function inline with user and commercial objectives, including an AI Translation system.
Stakeholder Research: Worked closely with internal and external SMEs and 3rd partiesto gain insight into commercial and product strategy, translating into development requirements to build world-class products solutions.
API Management: Responsible for integrating and maintaining a vast range of API system integrations, and managing new integrations with suppliers and providers.
DevOps Design & Product Management: Implemented DevOps and Product Management processes to enhance group work outputs, communication, and knowledge tracking across the development lifecycle.
Service Delivery: Led the execution of terminal capability developments under initiative programmes and markets as needed, up to product launch of core systems: Global Airport Transfer service, Lounge network, Restaurant network, and Travel information integrated into multiple Mastercard and other bank apps and websites.
Internal Analytics Enhancement: Evaluated and integrated user analytics systems into the Mastercard, Visa, and Assurant products.
Team Building & Leading: Led a product team of 4 PMs to scale the product offering.
AI Solution Architecting: Ideated, scoped, tested, trained and integrated an AI translation system to drastically cut translation turn around times and costs, and provide quality localised content globally.
Feature & Module Research: Defined cohesive product strategies, functions, and key tracking metrics building deep consensus and alignment with all levels of stakeholder.
New Business & Internal Contribution: Worked across internal functions and third parties to assess, establish and manage partnerships for launching the product set.

MASTERCARD SENIOR PRODUCT OWNER

Convera

Overview: Led the onboarding transformation of Western Union business financial services division into a billion dollar Fintech branded Convera. I was focussed on the Digital Case Management solution for onboarding KYC exceptions screening and routing, and reimagining customer setup.
Digital Transformation: Supported the definition of product strategy & t roadmap and contributed to the evaluation and feasibility assessment of growth programmes. Strategised Convera's digital transformation from financial services to Fintech, spearheading the evolution of it's self-serve payment solutions.
Strategic System Architecture: Created the system architecture of the Digital Case Management solution, optimising KYC/KYB screening and outing of exceptions and customer data capture.
Collaborative Scope Definition: Collaborated with Product Managers, Senior Leadership, Operations, and Compliance SMEs to define business and user requirements.
Strategic Vision & MVP Concepting: Defined future-state vision and Minimum Viable Product for Pilot phase. Navigated project resource limitations & trade-offs.
Resource-Constraint Mitigation: Addressed resource constraints by optimising product scope and aligning development to requirements.
Training & Adoption Facilitation: Worked across functions including go to market, sales, commercial and market development teams to ensure training materials, compelling storytelling and market facing assets were effectively produced.
Cross-Functional Synergy: Worked seamlessly with diverse cross-functional teams to deliver impactful solutions amidst complex variables.

SENIOR PRODUCT MANAGER

Microsoft Azure

I consulted with Microsoft clients across SaaS, Nuclear, Security, Education Automotive, Non-profit, and Health sectors to obtain business insights and requirements. I would then construct a roadmap to attain the client’s objectives, whilst leveraging Microsoft’s feature suite to drive consumption and satisfy both stakeholders. Consultees were typically C-level Executives, Directors, and Development Teams.
Working with a vast array of clients on high value projects, some products I helped deliver included COVID-19 response application (February 2020), casino security system, smart car application and accompanying application, a community welfare application, educational platforms, e-commerce SaaS, and APIs. Other projects included data migrations, cloud architecture configurations and streamlining operations/costs. I was also quickly asked with training/mentoring new teammates to swiftly bring them up to practising standard post-induction training.
The projects required broad knowledge of multiple industries, technologies, and frameworks including .NET, .NET CORE, NODE.JS, JAVA, PHP, RUBY. I would always ensure a strong cadence had been established with my consultees in attempt to ensure future business, and on occasion clients would request to involve me on additional side projects after realising the value I could deliver.

CLOUD CONSULTANT

TheRightsXchange (TRX)

Founded by leading content and distribution veterans, TRX is a technology start-up aimed at transforming the TV/Film content distribution market with cutting edge software – manifesting as a SaaS license trading marketplace and suite of enterprise tools which deliver efficiency, increased revenue, and reach.
I began my professional career as a Customer Success Assistant, then fast-tracked to Manager. Additionally, I performed as Product Manager and Head of Marketing, as well as Sales capacities (pitching, demoing, market penetration and global/regional strategy, new business development and client entertainment) . I was involved with the Beta and Live launch, product iterations, road mapping, backlog management, requirement gathering, UI/UX design, testing, sales and business development, client entertainment to attain new/continued business, onboarding clients,
  special project assistance, troubleshooting, and marketing initiatives. Whilst working alongside high-profile prospects and clients (BBC, SKY, Lionsgate, Sony + more), notable activities in addition to smaller iterative enhancements include:
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Created and defined User stories and EPICs, product features & enhancements, and KPIs based on data insights, feedback, and market knowledge, then relayed product vision clearly and concisely to developers & wider team. Overhauled buyer registration process for easier access whilst protecting IP.
Wireframing a feedback system to seller-led campaigns on the platform.
Partially automated the seller onboarding process (full automation was not desirable in this case). Radically enhanced the searchability of content on the system via an indexed search.
Redefined backend functionality and UI to make the Customer Success Team more effective.
Set the business logic for the product and API.
Created User Dashboards, Chat functionality, the Campaigner feature (on-site push-marketing), overhauling the deal-making process, overhauling the UI of the site alongside external designers, and designing a mobile application.
Writing user stories and flows to ascertain optimal UX and conducting extensive UAT.
Logging and triaging issues, bugs, and blockers. Working with development to clarify business logic and desired behaviour, then QA’ing solutions.
Working alongside accomplished external Project Managers, Technical Operatives and other third-party organisations to understand internal processes to implement our API and drive integration and adoption of TRX. Enhanced internal process and project management by introducing our team to third-party software tools such as Trello and Monday.com.
Leading marketing strategy and designing intuitive campaigns for our clientele to increase their understanding of our product and amplify our website traffic. I would use Google Analytics to track the success of our campaigns, in addition to the analytics tools Mailchimp and Intercom provided.
Managing a Customer Success Team of 3, instructing development teams and training other personnel and clients leveraging my interdisciplinary skills and ability to act as a conduit between business divisions.

Product Manager, Customer Success Manager, Head of Marketing

Pearson Vue

Pearson Vue is a medium sized multinational company that delivers high-stakes exams that empower professions to certify and license individuals who safeguard and advance their communities across the globe. I was employed part- time at Pearson during my full-time masters. I managed an online contingent of professionals and mentored them across Managing and Growing Accounts, Understanding Customers, Structuring and Presenting Ideas, Making Decisions with Data, Building a Business Case, Commercial Awareness, Managing and Driving Projects, Managing Stakeholders, and Ideation and Innovation.

 ONLINE CONTINGENT MENTOR

The Nerve Music

tart-up aiming to disrupt the music sourcing and distribution industry.
Working alongside the co-founders whilst at Microsoft and external development team I managed the website creation, UI/UX design, Beta launch and subsequent iterations. I then provided a go-to-market strategy and co- managed the business’ launch initiatives and influenced early-stage team and infrastructure development.

Product Management and design and business launch

SiteScanner

Early-stage start-up aiming to shake up the property development industry via a revolutionary business model and the harnessing of new technologies.
Working alongside the founder whilst at Microsoft and alongside my MSc, I managed the concept-to-launch of business ops and website frontend, advised on market strategy, strategy to achieve proof-of-concept prior to approaching investors, providing insight into emergent technologies and how best to deploy these.

New business ideation, launch, technology strategy initiatives 

Technology Strategy, Product Management, Product Design,  Project Management

Programme, Project, and Transformation Management Consulting

React.js, Next.js, Consulting and general Web Development (full stack)

C#, VB.Net, VBA, SQL, WinForms, PHP, CSS, HTML, Microsoft Excel & Access, SQL Server

Product Management

Bombinate Ltd

Senior Developer

Bombinate

Bombinate is a £3m+ a year marketplace for high quality European craftsmanship brands selling to luxury consumers
- Actively liaised with stakeholders on the supplier side of the business to design and deliver technical solutions to core business problems such as:
- Implementing unique SKU (item) shipping prices & times set by suppliers from the inventory management system which saved between £2000-5000+ per day in large item shipping costs for Bombinate, improved delivery brackets for each item and scaled back customer service complaints as sales scaled up
- Improving the dashboard experience for suppliers as it was buggy and lacked essential time-saving and human error-eliminating features. The following features greatly improved supplier relations: Adding the option to download order data into a clean CSV format (previously suppliers had to manually type in details into their own systems), edit new, completed & shipped order details and auto-generate invoices for suppliers to download.
- Infrastructure:
- Audited AWS infrastructure for security, scaling and monitoring issues then
created & scoped tickets for the backlog for any issues found
- Created a roadmap to get close as possible to the AWS Well-Architected
framework by Q4 2020 (when sales should accelerate) including moving to AWS Lambda, AWS APIGateway, AWS Aurora, AWS ELB for some apps and slowly integrating GraphQL to reduce massive payload sizes to the FE. Those implementations would reduce monthly tech expenses while smoothly handling traffic spikes on demand.
- Installed Datadog for monitoring which helped troubleshoot and optimise end-to-end application performance and bust pesky NodeJS memory leaks
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- Reusable Component UI library:
- Oversee the building of UI components with Storybook, and setting best practices such as unit tests, scalable file structures, continuous deployment for easier QA syncing with design team and other recommended practices
- Guided a junior developer to work on the component library and get used to the FE codebase
- Decoupled some parts of the website such as the Navigation menu and search filters from being reliant on the tech team to being in control of the merchandising and marketing teams with Prismic content editor
- Worked with the product manager, tech team and stakeholders to properly scope tickets and clear miscommunications ahead of upcoming sprints
- Fixed numerous bugs across the frontend, backend and dashboard and promoted a tech culture that reduces the likelihood of bugs happening by encouraging unit tests with most pull requests, setting up pre-commit hooks to detect errors, Github PR templates for descriptive PRs, scalable folder structures, reasonable integration tests, common VSCode settings for code styles.

Bombinate.com

ECMWF

The European Centre for Medium-Range Weather Forecasts (ECMWF) required the development of a complex admin dashboard for their clusters of supercomputers (one of the largest facilities in the world) and hired me to fully develop the system.
As lead engineer, I was in charge of the entire software development lifecycle. This includes:
- Having an extensive discovery and planning phase with key product owners
to productively extract actionable requirements, stories and steps
- Developing the full wireframes of the supercomputer dashboards while being in close contact with the various stakeholders of ECMWF
- Liaising with ECMWF’s backend developers as well as product owners to develop a well-architected and well-documented API for the frontend dashboard and clearly documenting each API endpoint that the frontend will use with Swagger API and OpenAPI 3.0 specification.
- Developing a robust, well-tested and architected application with React and Redux using best practices for a scalable interface with a smooth user experience
- Documenting each part of the dashboard codebase for future developers
- Training future users of the dashboard on how it works, how to use it as well as add a comprehensive documentation wiki on Confluence
- Provide any post-delivery support for up to 1 month after delivery

Dashboard Development

Drover (now Cazoo)

I was brought in to fix a large buggy Rails / React codebase, help improve the engineering processes at Drover and build their mobile app prototype. Drover got acquired by Cazoo Ltd (for over £100 million in 2020).
- Improved the web app’s performance by removing dead code, setting up tree-shaking with Webpack, code-splitting where needed, lazy-loading images, using a CDN service such as imgix to also optimise images on mobile devices, prevent unnecessary re-renders with React components, fix memory leaks, encourage writing performant CSS, remove thread blocking code, cache expensive API calls, and use Chrome Lighthouse and React Profiler to reduce the overall bundle size
- Guiding the team with best engineering practices such as writing relevant tests, “not reinventing the wheel”, having better coding standards, ensuring pull requests are carefully reviewed, documenting, introducing TypeScript
- Encouraged developers to take ownership of improving the engineering culture by suggesting weekly guild meetings to discuss ideas, introducing Confluence for decision logs and incident reports, discussing concerns to senior management
- Coordinated, discussed and planned with various stakeholders and developers to build several features to meet KPIs across squads for a particular aspect of the business
- Sprint planning, breakdown of stories and epics into technical tasks for developers, designers and product owners
- Encouraged a move to microservices to be efficient with our tech expenditure and microfrontends to vastly simplify the codebase complexity for each part of the business.

Several features

Tripartie


Tripartie urgently required a mobile prototype to raise further funding, I stepped in to build upon their existing mobile app codebase, setup a CI testing environment with Expo and improve several memory leaks across the codebase.
I used React Native / Redux and Styled Components for their reusable UI library.

Mobile App

Phantom Studios

● Worked closely with their main client TariLabs - a California-based Web3 / NFT startup - to work on their huge backlog of tasks and bugs in a large, complex, buggy codebase that we inherited
● Fixed numerous bugs, introduced Storybooks to preview components for more visibility and so that design, developer and product teams can collaborate easier on those, encouraged integration, unit, snapshot and visual regression testing
● Encourage best frontend practices such as re-using components where possible, improve redux performance where multiple actions were being needlessly called, profiling React components to prevent unnecessary renders, remove unused packages, lazy load pages where appropriate and improve Chrome Lighthouse scores
● Added new features to the website such as revamped Metamask login / wallet connection with web3 / ethers.js and new components and pages
 
● Contributed to group discussions about new features and best tools to use for our use-case


NFT Sharing Platform

0xA Technologies

● Worked closely with a product manager, designers and developers to develop a bespoke NFT platform for the United States Football League (USFL) via Fox, the SXSW Festival NFT website, 0xA’s website and 0xArt - their invite-only product for NFT sales
● Encouraged best practices engineering-wide such as: bi-weekly meetings to discuss engineering improvements, encouraging developers to be product-oriented and increase sense of ownership, ,impactful pull request templates, writing E2E tests with Cypress for critical purchase and other user flows, using RainbowKit instead of custom-building ethers/Web3.js wallet integrations, making use of 3rd party services to improve products such as Hotjar for feedback gathering, Marker.io for better bug tracking, Imgix to serve assets, Google Analytics etc
● Frontend best-practices such as: caching where required instead of multiple fetches to the backend where appropriate, dynamic imports with NextJS, remove unused dependencies with depcheck, preloading content, optimising images and scripts, using semantic HTML for component library, error logging into monitoring services,
● Helped scope out Jira tickets and tasks in careful detail to avoid any mis-communications across developers, design and other stakeholders
● Worked on payment flows with RainbowKit and ethers.js and web3.js
● Use feature flags for enabling or disabling features on demand and if certain features
were problematic (i.e 3rd party dependencies encountering issues that end up
affecting our products)
● Introduced Contentful to manage website copy so non-technical people can edit
content without requiring developers

NFT Platforms

FairHQ


● Took ownership of their frontend products and fixed bugs & performance issues
● Rationalized technical stack to be simple, easy to hire for, and based on battle-tested
Open Source technology (Node.js, PostgreSQL, React)
● Interviewed and managed 3 freelancers to update FairHQ’s Wordpress website
● Automated build, testing and continuous deployment with Github Actions CI
● Clarified ambiguous feature tasks into precise, detailed, well-scoped tickets
● Integrated logic so that surveys could be sent twice a year rather than once (which was
costing them business) and translated new Figma designs into React pages
● Worked with the CTO to fix general bugs, increase coding standards (tests, pre-commit
hooks, documentation) add improved backend monitoring
● Suggested improvements to the company in general, such as automating manual
document-checking with AI (with AWS A2i etc), streamlined onboarding system, hiring product managers as they scale and improving communication


Expert, freelance Project Management engineers